Best Western Premier Richmond City Gateway

3.7
370 reviews
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Business Details

4303 Commerce Rd, Richmond, VA
23234-2239, United States
(804) 592-2900
http://bestwestern.com
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About

HotelBest Western Premier Collection
Best Western welcomes you to the Premier life. At the Best Western Premier Richmond City Gateway, our biggest priority is leaving a lasting impression, long after you check out. You’ll notice our Premier’s distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler’s favor. Located in Richmond,VA the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.

Location

Best Western Premier Richmond City Gateway
4303 Commerce Rd, Richmond, VA
23234-2239, United States

Reviews

3.7
370 reviews
5 stars
187
4 stars
53
3 stars
36
2 stars
23
1 star
71

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty rooms, stained linens, and unclean bathrooms.

Staff Performance

While some guests praised the friendly and helpful staff, others reported rude service and unprofessional behavior from management.

Noise Complaints

Several customers mentioned noise disturbances from the elevator, hallway, and other guests, impacting their sleep quality.

Breakfast Experience

Guests expressed disappointment over the lack of complimentary breakfast, with some noting that the paid breakfast options were unsatisfactory.

Maintenance Problems

Reviews indicated various maintenance issues, including malfunctioning appliances, poor water temperature control, and pest problems.
  • WB
    Walter L Baptista
    Nov 18, 2025
    5.0
    Amazing Hotel. Great services and well located.
  • RS
    Rodrigo Sá
    Nov 8, 2025
    5.0
    Todo perfecto, desayuno perfecto, todo muy limpio
  • YS
    Yashia Shelton
    Oct 18, 2025
    5.0
    Pleasantly surprised by the quality, my experience was great. I’ll stay again if I travel to this area again.
  • JC
    James C
    Oct 5, 2025
    4.0
    Close enough where we needed to be, but far enough to get a better value. 4* because the noise of the elevator is very annoying especially if you are a light sleeper. As well as the shower. It was twisted weirdly and awkward to restraighten and the shower curtain didn't stop the water from going all over the floor
  • BG
    Burton Griffin
    Sep 12, 2025
    2.0
    They put me in room #200 right by the elevator. Hard to sleep with how loud it was.
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Frequently Asked Questions About Best Western Premier Richmond City Gateway

Does Best Western Premier Richmond City Gateway offer free breakfast?

Yes, they provide free breakfast to their guests.

Is there a fitness center available at Best Western Premier Richmond City Gateway?

Yes, the hotel has a fully equipped fitness center for guests.