Business Details
About
Hotel
Located in Richmond,VA, the Best Western Plus Executive Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
1,180 reviews
5 stars
504
4 stars
317
3 stars
167
2 stars
80
1 star
112
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unpleasant odors.
Customer Service
While some guests praised friendly staff, many reported rude or unhelpful service, particularly at the front desk.
Room Condition
Guests noted that rooms were often outdated and in need of maintenance, with issues like broken fixtures and uncomfortable beds.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality.
Value for Price
Several customers felt the hotel provided fair value for the price, though many also expressed disappointment given the overall condition.
- LDLola “Lola” Diva1 day ago1.0It just wasn’t what I expected from looking at it online. Once we arrived and entered the room, it just wasn’t that clean. On the service it was, but if you really look, it wasn’t. The sink, tub, around the toilet, and saw one dead and one live roach. At least the bed was very comfortable and the sheets were clean. The carpets in the hallway need to be removed or completely done over. Makes the hotel look outdated. The breakfast was okay and the ladies that assisted were nice.
- HTHsiao Man TaoNov 15, 20253.0The non smoking room was smelled like smoking room. The bathroom floor wasn't cleaned with some wastes behind toilet seat. The drain was blocked. Not a good experience for me
- MAMyron AtkinsonOct 28, 20254.0It's not bad for the price but the rooms could be a bit cleaner. More attention to detail like corners, shelves, behind doors, etc.
- COCrystal OliverOct 27, 20251.0My room and the entire hotel absolutely reeked of marijuana. I noticed it when I first checked in, both in the lobby and my room, but thought it was a one-off. I was woken up several times in the night by the odor -- it seemed to be blown directly into my room, where I was staying with my minor child. The hotel seemed like one big party spot. When I mentioned my feedback to the person at the desk the next morning, I got a lukewarm apology and a shrug.
- OVOndine VonlanthenOct 22, 20251.0Horrible experience. Staff was rude from the start, our booking was not respected (we had to pay for an extra room even though it was their mistake), and the manager told us to go to another hotel if we weren’t happy. On top of that, the place is extremely dirty — we didn’t even dare to try the breakfast. Definitely not recommended.
Frequently Asked Questions About Best Western Plus Executive Hotel
What is the location of Best Western Plus Executive Hotel in Richmond?
The Best Western Plus Executive Hotel is located at 7007 W Broad St, Richmond, VA 23294, USA.
Is free Wi-Fi available at Best Western Plus Executive Hotel?
Yes, free Wi-Fi is available for all guests at Best Western Plus Executive Hotel.
What are the operating hours of Best Western Plus Executive Hotel?
The hotel is open 24 hours a day, 7 days a week.
What types of services and amenities can guests expect at Best Western Plus Executive Hotel?
Guests can expect free internet access, clean and comfortable accommodations, and superior customer service ensuring a restful and productive stay.
Are there any special offers available at Best Western Plus Executive Hotel?
Yes, guests can stay 2 nights and receive a $50 Best Western Gift Card.
How can I contact Best Western Plus Executive Hotel?
You can reach the hotel by phone at +1 804-672-7007 or fax at +1 804-672-3251.
Are there restaurants near Best Western Plus Executive Hotel?
Yes, nearby restaurants include E’terie, TGI Fridays, Mission Bbq, Burger King, and Piccadilly Cafeteria, offering a variety of dining options for guests.
What nearby hotels are located close to Best Western Plus Executive Hotel?
Nearby hotels include Embassy Suites Richmond - The Commerce Center, Embassy Suites by Hilton Richmond, and Home2 Suites by Hilton Richmond Glenside, which could be useful for guests comparing accommodations.
Where can I find ATM services near Best Western Plus Executive Hotel?
There are several ATMs nearby including LibertyX Bitcoin ATM, PNC ATM, Bitcoin Depot | BDCheckout, and Wells Fargo ATM for convenient access to cash and currency exchange.
Are there any driving schools or transportation-related services near Best Western Plus Executive Hotel?
Yes, Defensive Driving Class of Va is nearby for driving lessons, and AAA offers travel services and insurance which may assist travelers staying at the hotel.