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Best Western Plus Executive Hotel

3.9
(1205 reviews)

Business Details

7007 W Broad St, Richmond, VA
23294, United States
(804) 672-7007
http://bestwestern.com

About

HotelBest Western
Located in Richmond,VA, the Best Western Plus Executive Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Plus Executive Hotel
7007 W Broad St, Richmond, VA
23294, United States

Hours

Reviews

3.9
1,205 reviews
5 stars
512
4 stars
324
3 stars
168
2 stars
86
1 star
115

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted concerns about the cleanliness of rooms and common areas, with reports of dirty floors, mold, and unclean bathrooms.

Staff Performance

While some guests praised the friendly and helpful staff, others reported rude service and poor management responses to issues.

Breakfast Quality

Feedback on breakfast was mixed, with some guests enjoying it while others found it lacking in variety and quality.

Room Conditions

Many reviews mentioned outdated facilities and uncomfortable room conditions, including issues with noise and maintenance.

Value for Price

Some guests felt the hotel offered good value for the price, while others felt it did not meet expectations based on online representations.
  • DF
    Don Fisher
    1 day ago
    3.0
    Overall not bad, but not as nice as Marriott Courtyard or Holiday Inn Express we've stayed at recently. Beds were comfortable. Room was nice overall. WIFI NEVER worked in our room although it did work in lobby. Bathroom floor was funky in the corners especially behind the door. Bathtub was slow to drain...by the end of my shower I was ankle deep in standing water. Breakfast room very crowded.
  • JW
    Jeffrey Walters
    3 days ago
    2.0
    I have stayed in a lot of hotels and this one was pretty bad. The photos must of been when the hotel was still new. Trying to find the road leading to it was hard to find in the dark since they had a small unlit sign at the end of the road. The room was big but the bed was hard, the bathroom sink was also in the bedroom and separate from the shower and toilet, they were in a room barley big enough to turn around in, the light switch for the bathroom was outside of the room and they didn't provide any shampoo or conditioner. They had a large tv but unless you want to watch sports or news no other listed channels on the on-screen guide like food network, Travel or Discovery channels came in. The floor in the room was extremely dirty, just walking around in the room our socks and feet turned black. House keeping needs to use some soap and a mop on the floors. The breakfast was a joke, They had a pancake machine that didn't work, coffee was very week, The fake eggs and sausage was inedible and there were so many people in the breakfast room that we got stepped on multiple times and all the tables were full with people just sitting there not eating or drinking waiting for a bus or something so we had to take our inedible food to our room. I have put this hotel on my black list so I never stay here again.
  • KW
    keisha washington
    Feb 13, 2026
    2.0
    I recently stayed here and paid $99 for one night, plus a $100 hold. While the bed itself was comfortable and I was able to get some rest, there were several issues that were very disappointing. The biggest concern was that there was no hot water in the shower. The sink had hot water, but the shower did not, which made it impossible to shower comfortably. Additionally, the shower head was broken, and the refrigerator in the room had a noticeable odor. For nearly $100 a night, basic amenities like hot water and properly maintained fixtures should not be an issue. I’m not someone who complains easily, but these are fundamental expectations when booking a hotel stay. I hope management addresses these concerns for future guests!!!
  • GD
    George Diaz
    Feb 12, 2026
    5.0
    Peter at the front desk is awesome, great stay
  • TT
    TheCatDad3
    Jan 16, 2026
    1.0
    Stayed here for a week for a work trip. My boss messed up and booked 1 less night than my crew thought, that was mainly his fault this happened but the issue I had could have been avoided. Because we thought we were booked another night we left all of our belongings in the room for the day. The hotel packed up our clothes and decided to throw out all of our food in the room fridge and all of our toiletries items. I had a $500 prescription medication that they threw in the trash. When I asked the front desk guy, he checked with room service people and they said they threw out our stuff to the dumpster and they couldn’t do anything for us. I literally had to rummage through the dumpster to get some of my stuff back. Why pack some of our stuff but not everything? I had my glasses on the bathroom vanity, they packed that in my bag but everything else on the bathroom vanity was trashed. I actually found my medication after digging in the dumpster for 30 minutes. I lost at least $100+ of food and toiletry items.

Frequently Asked Questions About Best Western Plus Executive Hotel

What is the location of Best Western Plus Executive Hotel in Richmond?

The Best Western Plus Executive Hotel is located at 7007 W Broad St, Richmond, VA 23294, USA.

Is free Wi-Fi available at Best Western Plus Executive Hotel?

Yes, free Wi-Fi is available for all guests at Best Western Plus Executive Hotel.

Brand Certified Facts from Best Western Plus Executive Hotel

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Certified March 01, 2026Yext Knowledge Graph
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