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Location
Holiday Inn Express & Suites Petersburg/Dinwiddie by IHG
5679 Boydton Plank Rd., Petersburg, VA
23803, United States
Hours
Reviews
4.1
464 reviews
5 stars
241
4 stars
117
3 stars
44
2 stars
19
1 star
43
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and hotel facilities, although some reported issues with specific areas like bathrooms and housekeeping.
Customer Service
The staff received mixed reviews; while some guests highlighted excellent service from individuals like Ms. Nita, others reported poor customer service experiences.
Breakfast Quality
Feedback on breakfast was varied, with some guests enjoying the options while others found it lacking in quality and variety.
Facilities Issues
Several reviews mentioned problems with hotel facilities, including broken elevators and inadequate housekeeping schedules.
Location Convenience
Guests appreciated the hotel's convenient location near restaurants and highways, making it a suitable choice for travelers.
- NSNyshea Smith6 days ago1.0this place is infested with bed bugs, do not stay here. the staff was notified and they turned a blind eye. they will not take the right precautions to get rid of them. DO NOT STAY HERE!!
- JMJason MooreNov 17, 20251.0I don't know who y'all have working the front desk and in the kitchen area now at 8 am on Monday but I have NEVER been treated as badly as I have here. I went down stairs to get some of the breakfast and asked the very nice lady cleaning where the trash can was? She replied you're looking at it and then sighed. I then walked over to the desk to buy a diet coke. The lady at the front desk says "what do you want" I replied to buy this? She then called me up to the counter to set it on the counter and says "it's 2.62 though " in the angriest voice I've ever heard I was like ok???🤣 Then asked me AGAIN what I wanted to do with it I replied AGAIN I want to buy this. Then angrily told me to "wait my turn when she was the one who called me to the counter to begin with? The showers also have mold in it
- MTMichelle TerryNov 12, 20251.0People apparently don't know how to leave a ringer on the front desk phone!! I called ahead of potentially booking with them, only to be greeted by someone making excuses as to why the phone wasn't working? "The ringer was off, or I just looked down and saw the light flashing." Dude, really? Your ringer shouldn't be turned off in the first place!!! And then they asked me to proceed with my question because they were busy? Too busy to accommodate any and all guests or future guests? I asked my question that I needed info for, and they answered but not before saying they didn't hear or understand me...and I speak really good english...it's not like I'm a foreigner!! Needless to say, based on this phone experience, I will NOT be booking this hotel. Ever. Bad service all around and I didn't even STAY there! Sad. What has guest services come to these days?! (Note: called 5 times and it just kept ringing and ringing and ringing!)
- LGLatricia GloverNov 1, 20254.0It was a quiet place to stay. Convenient to few restaurants and gas station walking distance if you wanted to walk. The only part my family was disappointed was the breakfast was disappointed ask the breakfast attended for a beverage she said they only had tea or coffee served at breakfast. Another guest pointed out no she just didn't wanted to get it u get juice milk or water out the cooler there everything else was a 10
- GMGreg MOct 23, 20254.0Check-in easy, good customer service attitudes. Ms. Nita, thank you. Decent lobby/waiting area chairs and bathrooms. Good parking lot, not too sketchy but still lock doors always as it is close to the interstate exit. Waffle house and burger king right next door, walking distance. The room was clean. The room was 2 queens with 4 pillows each. Comfy bed. The pillows are small and flat. Need updated pillows. The bathroom door is awkward big. It barely clears the toilet by a millimeter when opening/closing. Good shower and soaps. Change the bathroom door please. Ice machine only on level 2. Need ice machine each level. Quiet atmosphere (Friday night), no loud neighbors or disturbances. Pool was covered/closed (October). Easy check-out. Easy on/off highway access. They had free breakfast but I slept too late (6a-9a). But they keep the coffee machine going all day so you get that at least. They push you to become IHG Club Member for the lowest room rates. The room is more expensive for non-members. I know it seems like a quiet hotel, but the rooms do fill up to maximum occupancy. So its best to get a reservation. I walked-in with no reservation and I got a room luckily, but I didn't get to choose any preferences like king bed, suite, etc.....
Frequently Asked Questions About Holiday Inn Express & Suites Petersburg/Dinwiddie by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Petersburg/Dinwiddie?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included in the stay at this hotel?
Yes, a free buffet breakfast is available for all guests.
Does the hotel offer free parking?
Yes, free parking is available for guests at the hotel.
Are pets allowed at Holiday Inn Express & Suites Petersburg/Dinwiddie?
No, pets including cats and dogs are not allowed at this hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking.
What fitness facilities are available at the hotel?
The hotel offers a free fitness center with free weights and a treadmill.
Does the hotel provide enhanced cleaning and safety measures?
Yes, enhanced cleaning in guest rooms and common areas is performed, commercial-grade disinfectants are used, and high-touch items are removed; sanitizer is also available. Contactless check-in and check-out are offered.
Are children welcome and what is the policy for kids staying at the hotel?
The hotel is kid-friendly and children up to age 19 stay free when accompanied by an adult.
Is there a business center and meeting rooms available?
Yes, the hotel has a business center and one meeting room available for guests.
What nearby dining options are available close to Holiday Inn Express & Suites Petersburg/Dinwiddie?
Nearby dining options include Waffle House for breakfast and brunch, Burger King for fast food, Taco Bell for Mexican fast food, KFC for chicken meals, and Divine Deli LLC for delicatessen offerings.
Where can I purchase fuel or find convenience stores near the hotel?
Nearby gas stations with convenience stores include Shell, Chubby's, Amoco, Thrift Mart Travel Plaza, and Exxon & Mobil Stations, making it easy to refuel and grab essentials.
Are there any local shops or services near the hotel for guests to visit?
Yes, guests can visit Petersburg Trading for retail shopping, Cuttin Up Barber and Hair Salon or Haire for beauty services, Flowers & More for floral needs, and Huffman & Phelps Tax Service for financial services.