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Hampton Inn & Suites Norfolk-Airport

4.1
(1025 reviews)
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Business Details

1511 Usaa Drive, Norfolk, VA
23502, United States
(757) 605-9999
https://www.hilton.com/en/hotels/orfaphx-hampton-suites-norfolk-airport/

About

HotelHampton Inn
The Hampton Inn & Suites Norfolk Airport hotel in Norfolk, VA is an 88 room, four story Hampton Inn & Suites located just two miles south of Norfolk International Airport. Our hotel is adjacent to the Lake Wright Business Park. The Hampton Inn & Suites Norfolk Airport is within walking distance of major corporations such as USAA Insurance, CMA-CGM, Mantech and Pitney Bowes. Our hotel is a short drive to Downtown Norfolk, home of the best entertainment and cultural venues in the region. Other nearby points of interest includes the Virginia Beach Town Center just six miles away and the Virginia Beach Oceanfront, just 15 miles away. For business or pleasure, the Hampton Inn & Suites Norfolk Airport hotel will provide everything to make your stay comfortable. Amenities include a complimentary airport shuttle, an indoor pool, fitness room and the famous Hampton On the House hot breakfast. Our handsomely-appointed guestrooms feature clean, fresh, comfortable bedding, dual-line telephones with data ports, iron and ironing board, coffeemaker, complimentary local calls, and wireless high-speed internet access and voicemail. We love having you here at the Hampton Inn & Suites Norfolk Airport hotel in beautiful Norfolk, Virginia.

Location

Hampton Inn & Suites Norfolk-Airport
1511 Usaa Drive, Norfolk, VA
23502, United States

Hours

Reviews

4.1
1,025 reviews
5 stars
534
4 stars
276
3 stars
97
2 stars
45
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews praised the friendly and helpful staff, particularly mentioning individuals like Carol, Ambritt, and Heather for their exceptional service.

Cleanliness

While some guests reported clean rooms, others highlighted issues with cleanliness, including bugs and unkempt bathrooms, indicating inconsistency in housekeeping standards.

Room Condition

Several reviews noted that rooms are showing signs of age and require maintenance, with issues such as peeling wallpaper, low water pressure, and outdated fixtures.

Breakfast Quality

The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking or poorly stocked.

Noise Issues

Multiple guests reported noise disturbances from outside traffic and other guests, affecting their overall comfort during their stay.
  • EC
    Evelyn Cordero
    4 days ago
    5.0
    I had a great experience here while I was on the go! Great customer service by Reggie the maintenance Manager. Convenient location and the breakfast was surprisingly delicious: waffles, omelette, fresh fruit, and boiled eggs.
  • BB
    Beamsoflight
    Jan 31, 2026
    5.0
    Shout out to Carol that works here and has 5 star customer service. She is friendly, helpful and makes customers feel at home. I also witnessed her offer that same level of quality service via phone to a potential customer.
  • YM
    Yolonda Mwaisela
    Jan 21, 2026
    5.0
    This is review is more about the customer service and less about the hotel. Ambritt and Ashia went above and beyond with their customer service skills. They both were very attentive and friendly. Ambritt also served as a concierge as she kindly recommended dinner, shopping, and excursion options. Ashia accommodated my requests with a smile. Each lady represented the brand well!
  • JS
    Judi Stoy
    Jan 12, 2026
    3.0
    We have stayed here over a half dozen times on our way to and from Florida. Great location and I have nothing but praise for the staff and the hot breakfast and location. Unfortunately the rooms are showing their age, especially the bathrooms. The wall covering is peeling. Toilet flush seemed unreliable, but it worked. Biggest issue was when we heard a loud continuous noise above the bed and realized the the fire suppression sprinkler head was visibly shaking above our heads. Stopped in a few minutes. Called front desk and maintenance came in only a few minutes. Reassured us that we were not going to get drenched, that it was air pressure in the pipe and a plumber had been contacted. But he couldn't promise that it wouldn't happen again. It didn't, but we didn't sleep very well. He offered to move us to another room. We really like this hotel, but it needs some maintenance/remodel.
  • MW
    Michael Welch
    Jan 10, 2026
    3.0
    The major concern was with the bathroom and barely any shampoo and the hot water ran out quick. I know when the grand scheme of things that is not a big deal but I should not have to go up front and ask for conditioner and shampoo.
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Frequently Asked Questions About Hampton Inn & Suites Norfolk-Airport

What are the check-in and check-out times at Hampton Inn & Suites Norfolk-Airport?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM.

Is there a free airport shuttle service available at the hotel?

Yes, a free airport shuttle is available for guests at the hotel.

Brand Certified Facts from Hampton Inn & Suites Norfolk-Airport

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