Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Candlewood Suites Norfolk Airport, just minutes from Norfolk International Airport (ORF), is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while.
Stay entertained at nearby popular attractions including Virginia Beach, Norfolk Botanical Garden, Virginia Zoo, MacArthur Center Mall, and Chrysler Museum of Art.
Amenities at Candlewood Suites Norfolk Airport include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends.
When you stay at Candlewood Suites Norfolk Airport, you’ll be right at home, whether you stay a night, a week, or longer.
Location
Candlewood Suites Norfolk Airport by IHG
5600 Lowery Road, Norfolk, VA
23502, United States
Hours
Reviews
3.7
691 reviews
5 stars
279
4 stars
170
3 stars
92
2 stars
43
1 star
107
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, unclean bathrooms, and reports of pests like cockroaches.
Staff Performance
While some staff members received praise for their helpfulness and friendliness, others were criticized for poor service and unprofessional behavior.
Location Convenience
Many customers appreciated the hotel's convenient location near shopping and dining options.
Maintenance Problems
Guests reported various maintenance issues, including malfunctioning TVs, water problems, and general disrepair in rooms.
Reservation Problems
Several customers experienced issues with reservations being canceled or rooms being overbooked, leading to significant inconvenience.
- LLLeah LittleDec 26, 20255.0I love this place. It's so convenient to stores. It's quiet and never have any issues. It's a safe environment for all.
- BDBeautiful Dis8trDec 20, 20251.0Drove from Fl ~> VA my 1st night was nice. The next day no water 😩. Had no water for the last day and a 1/2. Spoke with front desk who were very sweet. But was informed “nothing they could do”. Had to drive back 13 hours without being able to shower or brush teeth.
- CPcordale porteeDec 19, 20251.0Lets see where to start. I guess ill start with the best thing about this place is the location. Being that there are grocery stores, gas stations and food spots all around being the best thing about my stay here. But my overall stay has been abysmal. For one my in room tv did not work the entire stay. The front desk guy came to reset and told me to call the front desk if it didnt work and lo and behold the phone doesn't work either. But its fine I can handle not being able to watch tv I always have a back up but one thing I cannot plan for is the water being shut off for an estimate of 9 hours. And finally once its turned back on boom no hot water for the entire night. I dont do reviews often but this week has been terrible. Maybe its just the timing of everything but as if right now I will not be staying here again.
- JLjoey littleDec 5, 20255.0My experience at Candlewood is and still amazing, amazing customer service from Marcus and the rooms are great. Would definitely stay here again
- MSMilton SawyerNov 24, 20255.0Head to pick up my niece from the nice establishment.
Frequently Asked Questions About Candlewood Suites Norfolk Airport by IHG
What are the check-in and check-out times at Candlewood Suites Norfolk Airport by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM at Candlewood Suites Norfolk Airport by IHG.
Does Candlewood Suites Norfolk Airport offer free parking for guests?
Yes, free parking is available for guests at Candlewood Suites Norfolk Airport by IHG.
Are pets allowed at Candlewood Suites Norfolk Airport?
Yes, pets are welcome at Candlewood Suites Norfolk Airport, and there is a dedicated outdoor space for them.
Is there a fitness center available at the hotel?
Yes, Candlewood Suites Norfolk Airport features a fitness center with equipment such as elliptical machines, treadmills, and free weights.
Does the hotel provide contactless check-in and digital room keys?
Yes, the hotel offers contactless check-in or checkout and provides digital guest room keys for convenience.
What safety and cleaning measures are in place at Candlewood Suites Norfolk Airport?
The hotel uses commercial grade disinfectants, enhanced cleaning in guest rooms and common areas, provides hand sanitizer, and disinfects or discards plastic keycards. Employees are trained in cleaning procedures and handwashing.
Are there any nearby attractions guests can visit around Candlewood Suites Norfolk Airport?
Yes, guests can visit nearby attractions such as Virginia Beach, Norfolk Botanical Garden, Virginia Zoo, MacArthur Center Mall, and the Chrysler Museum of Art.
What nearby places can guests access for beauty and spa services?
Nearby beauty and spa services include Microblading by Maryam, VA Dermatology & Skin Cancer Center - Norfolk, Virginia Dermatology & Skin Cancer Center, and Meridiem DermSpa - Norfolk.
Where can guests get veterinary or pet care services near the hotel?
Guests can find pet care services nearby at Norfolk Animal Care Center and Norfolk SPCA Spay & Neuter Clinic.
Is the hotel located near Norfolk International Airport for easy access?
Yes, Candlewood Suites Norfolk Airport is just minutes from Norfolk International Airport (ORF), making it convenient for travelers.