Best Western Plus Newport News Inn & Suites

Reviews

• RK

  Ryan Kelso

  Feb 23, 2026
  1.0
  The room was big, and the price was right. You get what you pay for though. The hotel had a very fragrant smell throughout, as if they were trying to mask something. Large room, but overall not very well cleaned. The showerhead had two modes: pressurized hose and dribble. Overall, I felt like this hotel would be frequented by 'by the hour' type guests. I did not feel that my family was very safe. Did not sleep well. Although, my car didn't get broken into...so that's a plus, I guess.
• BD

  Brett Davis

  Jan 30, 2026
  5.0
  It’s a very nice place to stay! The rooms are spacious suites, that are thoroughly updated with wonderful beds, decor and big screen televisions. All that for less than $80 (the night I stayed, reserved via booking.com) is a win. They have a decent breakfast from 6am thru 9(ish)am (I don’t recall, my bad!!) The shower has great water pressure, and they have complimentary shampoo, conditioner and body wash - as well as lotion. I forgot my tooth brush and they had one free of charge.
• KK

  K Koman

  Jan 8, 2026
  3.0
  Eh. I travel with 2 dogs, so I need a "pet friendly" hotel, without paying an arm & a leg. This place is adequate.
• JD

  Joyce Anne Davis

  Dec 26, 2025
  1.0
  I have stayed at this hotel before and had no problems. This time around they have a new GM and all I had is problems. The bathroom toilet was clogged and they want us to unclog it ourselves. The room I was supposed to have was changed due to them closing off the third floor. Last I had a 50 dollar gift card and I gave the the front desk person to put towards my stay. The girl didn’t know how to use it. She was like I have to get the owner to do the following and then apply the credit later. When I went to check out they still did not apply my credit even though they used the gift card. I finally got my receipt with the credit applied and that the difference would be credit back to my card. Nope that did not happen. This was the 13th. I called several times and even emailed the hotel. I still have not heard back from them regarding my credit. I keep getting the run around. Later, What I got was a email from them where they removed my gift card credit off my receipt on the 21st. I did confirm that they took the money off the gift card with another hotel and even with customer service. However they still refuse to give me back my 50 dollars. Now I have to deal with my credit card company which they stated it can take several weeks due to the hotel has to respond to the request. What a freaking joke this has been. Maybe when they start losing business due to this review will I get my money back.
• RS

  Rita Smith

  Nov 19, 2025
  1.0
  Staff tried to help but hotel is old and tired. Everything seemed broken. No hot water for two days. Broken toilet, chair, sofa.