Holiday Inn Express & Suites Manassas by IHG

Reviews

• AS

  Anurag Saroha

  Feb 23, 2026
  1.0
  I recently booked a room at this Holiday Inn using my IHG Friends & Family employee discount for a close friend. Unfortunately, when my friend arrived, the front desk refused to honor the booking, stating they couldn’t release the room despite the valid reservation and confirmation. The experience was frustrating and embarrassing—especially considering this program is meant to reflect the trust and reliability of the IHG brand. What’s worse, the front desk offered no clear explanation or assistance to resolve the situation, leaving my friend stranded late in the night. I’ve always respected IHG for its professionalism and consistency, but this location fell short of that standard. I sincerely hope management reviews staff training and ensures proper handling of employee discount bookings in the future. A little courtesy and communication can go a long way toward maintaining guest trust.
• TW

  tom wojciechowski

  Feb 11, 2026
  3.0
  Worst shower I have had in years
• YY

  Y.K.

  Feb 2, 2026
  5.0
  Our stay at this hotel was absolutely exceptional from start to finish. The property is beautiful, impeccably clean, and thoughtfully designed, creating a welcoming and relaxing atmosphere the moment you arrive. The staff truly went above and beyond—professional, warm, and always eager to help with a smile. Our room was comfortable, and spotless, with high-quality linens and all the amenities needed for a perfect stay. Housekeeping was excellent and very attentive to detail. The location was ideal—convenient and accessible, yet peaceful and quiet. Every aspect of our experience reflected a high standard of hospitality, making us feel genuinely cared for throughout our stay. We would highly recommend this hotel to anyone looking for comfort, quality, and outstanding service. We will absolutely be returning and wouldn’t hesitate to give it a well-deserved five stars!
• AR

  Andrea Rader

  Jan 4, 2026
  1.0
  Jan 1-3 I called ahead and emailed to ensure the pool was usable and was told it was. My issue isn’t that it wasn’t fixed over a holiday, it is that I called and was told it was working and then I paid more for this hotel than for another and to top it off, I wasn’t notified of this issue until I arrived. Apologies don’t cut it when you plan ahead and make sure. I booked this hotel because it had a pool and a hot tub and I paid extra so that my pregnant daughter could join me. My pregnant daughter and my grandson who was turning seven were looking forward to the pool. When I got there, there was a sign up saying that the pool in the hot tub heater was broken. I was told that I could have cancel my reservation. But that wasn’t going to work as we needed to get going because we had plans for the rest of the day and didn’t have time to rebook and travel to another hotel. I should’ve been notified in a text or an email as both of those were available for the reservations. I have to stay in the area for two weeks later this month and will return to this area many times to visit my daughter. I’ll be staying at comfort suites.
• TA

  Tequia Abdulrahman

  Jan 1, 2026
  1.0
  I did not notice the sign about pool area open but heaters out as I was immediately asked for my identification and payment upon entering the lobby. Unbeknownst to me, this affected whirlpool too but sign said pool. I asked for a refund, discount, reported to both booking.com and IHG, but to no avail. This hotel pool is always cold, even when operable. The front desk told a totally different story for some reason as though a late check out was due to this like I hadn't requested that when booking. Will never come here again. Also, no housekeeping which was NOT told at all, just a sign in elevator which contradicts the priority room service signs in the bedroom.

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