Business Details
About
Hotel
The Hilton Washington Dulles Airport Hotel combines modern comfort with timeless elegance, located just three miles from Washington Dulles International Airport - IAD and 30 minutes from downtown Washington, D.C. Ideal for both business and leisure travelers, the hotel provides convenient amenities including complimentary airport shuttle service, a 24-hour business center, and a state-of-the-art fitness facility featuring treadmills with satellite TV, elliptical machines, free weights, and a Peloton Bike with a 22-inch HD touchscreen.
Relax in stylish accommodations designed with comfort in mind, featuring Hilton Serenity bedding, HDTVs, USB charging stations, and indulgent bath amenities. Guests seeking an elevated experience may choose business-class rooms with marble bathrooms or spacious Junior Suites with premium upgrades.
Dining options include Old Ox Grille, serving a hearty breakfast, and the Cardinal Lounge, offering creative cocktails and delicious fare. With more than 40,000 square feet of versatile meeting and event space, the hotel is also a premier destination for conferences, weddings, and social gatherings.
Just minutes from historic downtown Herndon and the Smithsonian National Air and Space Museum Steven F. Udvar-Hazy Center, Hilton Washington Dulles Airport Hotel offers the perfect blend of convenience, luxury, and world-class hospitality.
Location
Hilton Washington Dulles Airport
13869 Park Center Road, Herndon, VA
20171, United States
Hours
Reviews
4.1
3,885 reviews
5 stars
1,845
4 stars
1,153
3 stars
467
2 stars
181
1 star
239
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers reported unsanitary conditions, including dirty rooms and bathrooms with hair and stains.
Staff Service
While some reviews praised friendly staff, many others highlighted rude and unprofessional behavior from front desk and restaurant employees.
Room Condition
Numerous guests noted that the rooms are outdated, with complaints about old furniture, musty smells, and inadequate maintenance.
Amenities
Guests expressed disappointment over the lack of advertised amenities, such as a pool and microwaves, and high prices for food and parking.
Location
The hotel is conveniently located near the airport, which many guests appreciated, but some found the area lacking in nearby dining options.
- JKJessica KimNov 10, 20251.0I rarely leave negative reviews, but this stay was a mess. From the moment we checked in, it felt like everything that could go wrong did. Poor communication, long waits, and a lot of time wasted trying to fix things that should’ve been handled. It ended up being more stressful than relaxing. Definitely wouldn’t recommend if you value your time or sanity.
- KCKelly H. ChoiNov 10, 20251.0My family and I stayed here for my cousin’s wedding and it was genuinely the worst hotel experience. We had about 20+ members, our rooms were already booked and paid for by my cousin who was the groom, but the front desk refused to let any of us check in unless he came in person. It was HIS WEDDING DAY. He couldn’t leave the venue but the staff insisted and gave us no alternative. They never mentioned this requirement beforehand and he ended up having to leave his own wedding to handle check in. Completely unacceptable and inconsiderate.
- JKJenny KimNov 10, 20251.0Would give 0 stars if I can. Unprofessional, unorganized, caused a mess during my wedding weekend with relatives flying in and were trying to stay at this hotel. 0/10 avoid They clearly did not understand how important this occasion was for me and my family as they tried to call my now husband to come in person DURING the wedding and we had to drive to them multiple times even after the fact to settle the card billing issues they caused. If they really are looking into the situation to address the concerns I raised, they should be reaching out to offer compensation, apology, or anything instead of asking us to reach out to their website or their phone as I am not willing to waste any more time with this nonsense.
- CKCassandra KrahNov 10, 20253.0The rooms at this hotel are very outdated. The room I stayed in had an odor, the beds were uncomfortable, there was hair in the sink and tubs, and the walls were scuffed with white and black spots. The rooms are definitely in need of some upgrades and better cleaning. I was in desperate need of a room due to a cancelled flight. Other nearby hotels were booked, so this was my quickest and cheapest option at midnight. Wish I stayed at the airport instead.
- DDDaveNov 8, 20252.0If I sound negative, I ask that you click on my profile and look at my other reviews. I like to support small businesses that go above and beyond. I don't bother reviewing a fast food place for example. I realize that prices in the Washington DC are going to be high but this place was a huge disappointment. Our room had a late 1980s vibe and not in a cool vintage way. We paid extra for an upgraded room and it was very outdated with wallpaper peeling, torn curtains, no mini fridge when smaller rooms had them. But the room pales in comparison to the poor attitude of the staff. The waitress in the restaurant was nice and the bartender in the bar was nice. Most everyone else could care less whether you're there or not. The young lady at the front desk was very dismissive of questions and borderline rude. Use it as a necessity if you have to be near the airport. Spend more and stay somewhere nicer or try to get further out of DC. This place is not worth it.
Frequently Asked Questions About Hilton Washington Dulles Airport
What are the check-in and check-out times at Hilton Washington Dulles Airport?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Is there complimentary airport shuttle service available?
Yes, the hotel offers a free airport shuttle service to and from Washington Dulles International Airport (IAD).
Are pets allowed at Hilton Washington Dulles Airport?
Yes, pets including cats and dogs are welcome at the hotel.
Does the hotel have fitness and wellness facilities?
Yes, the hotel features a free fitness center with equipment including treadmills, elliptical machines, free weights, and a Peloton Bike with a 22-inch HD touchscreen, as well as a hot tub and a salon.
What dining options are available on site?
There are four restaurants including Old Ox Grille for hearty breakfasts and the Cardinal Lounge offering creative cocktails and food.
Is the Hilton Washington Dulles Airport accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, elevators, and is mobility accessible.
Are there environmentally friendly practices at the hotel?
Yes, the hotel has eco certifications including ISO14001 and ISO50001, runs energy conservation and food waste reduction programs, uses compostable food containers and cutlery, and has recycling and responsible purchasing policies.
What parking options does the hotel offer?
Self-parking is available at the hotel.
Are there any nearby points of interest or services that guests might use?
Nearby places include the Washington Dulles Terminal D airport terminal for travel convenience, the Old Ox Grille and Cardinal Restaurant and Lounge for dining alternatives, and a 24 Hour Emergency Locksmith for urgent lock services.
How can guests enjoy their visit to the surrounding area?
Guests can explore historic downtown Herndon, visit the Smithsonian National Air and Space Museum Steven F. Udvar-Hazy Center nearby, or engage with local community services like the Rotary Club of Dulles International Airport.