Business Details
About
HotelEmbassy Suites
Connected by a covered walkway to the Hampton Roads Convention Center, Embassy Suites by Hilton Hampton Convention Center is a great place to make the most of your stay. Within easy reach of some of the area's largest corporations and most popular attractions, this all-suite hotel has excellent access to I-64 and is less than 20 miles from Norfolk International Airport and the Newport News/Williamsburg International Airport.
Stay connected and productive thanks to the complimentary BusinessLink™ Business Center, or get some work done from the comfort of your spacious two-room suite. A private bedroom and separate living area, featuring a sofa bed, means you have the flexibility to relax with the whole family. Start every day in style with a free made-to-order breakfast. In the evening, unwind with a drink and snack at the complimentary Evening Reception*.
Pamper yourself with a trip to Spa Botanica. Keep active by swimming laps in the indoor pool or by utilizing the fitness center.
The adjoining Hampton Road Convention Center features over 160,000 sq. ft. of conference and exhibition space, making this the ideal choice as a Hampton conference hotel. Plan your wedding with the assistance of our professional staff and take advantage of our flexible space and wedding services.
* Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton Hampton Convention Center
1700 Coliseum Drive, Hampton, VA
23666, United States
Hours
Reviews
4.5
5,296 reviews
5 stars
3,816
4 stars
801
3 stars
288
2 stars
150
1 star
241
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many guests praised the staff for their friendliness, attentiveness, and exceptional service, particularly highlighting individuals like Tray, Eddie, and Ms. Corona.
Cleanliness Issues
Several reviews mentioned problems with room cleanliness, including dirty bathrooms and unserviced rooms, indicating a need for improvement in housekeeping.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, especially the made-to-order omelets, which many guests enjoyed.
Security Concerns
There were serious concerns raised about security, including reports of vehicle break-ins, which negatively impacted guests' perceptions of safety.
Mixed Experiences
While many guests had positive experiences, some reported dissatisfaction with certain staff attitudes and service inconsistencies, suggesting variability in customer service.
- KAkeyklassic AndersonJan 5, 20265.0Mr John Barer was a fantastic cook he made the best omelette and he had very good customer service he ask want the customer wanted and he also listen to how the customer wanted their eggs and he was a very respectful person he did shove the tip jar in your face like other ms Corona
- OMOdalys MaciasDec 28, 20255.0Our vacation experience was exceptional. The staff provided outstanding service, and the room service was excellent. We particularly appreciated the complimentary breakfast, which offered a wide selection beyond just coffee. The heated pool, laundry facilities, and a compact game room further enhanced our stay. I would recommend this to anyone who wants to enjoy a stay.
- JHJennifer HoggeDec 25, 20254.0I guess they do not believe in giving shampoo. My bottle was empty upon check in on Monday afternoon. I did not notice until I went wash hair on Wednesday morning. For some reason they skipped cleaning room on Tuesday but I thought no big deal. I did have do not disturb out on Wednesday. Thursday room was partially cleaned. Dirty towel and washcloth left behind, took bathmat but did not leave another and still no shampoo. The conditioner and shower gel bottles were not mounted upon check-in and I guess they see no reason to fix that. Housekeeping also saw no reason to give lid to ice bucket, I had to request one. On the plus side, maintenance is great. My telephone did not work and my mini-frig had no temperature knob, both were fixed or replaced within 10 minutes.
- SMSebastian MDec 22, 20253.0I don't want this to get buried so I'm going to give a shout out right away to my man Tray W. This gentleman will greet you at the front desk with the utmost respect, attention and care. His professionalism and tone was absolutely perfect. Tray, if you see this, you deserve better my friend. You are a class act. Also, my housekeeper Jhermerlyn was very thorough and left my room sparkling. Thank you to the two of you. Now to the bad... I chose this hotel strictly based on the high reviews..... I wasn't blown away. There were several things I saw and experienced that were disappointing. From laziness or bad attitude of certain front desk staff to the quality of food. Certain aesthetics of the room were broken or left unattended. I won't go into detail because we all have bad or off days but based on the reviews, I was disappointed. If you're going to work in the business of hospitality, check your ego and ethics at the door. Again, Tray, you rock.
- JMjosh madarDec 15, 20255.0My wife and I just finished our stay here, 2 nights, 12/13 through 12/15, and I dont often leave reviews but our stay here was special. The biggest reason was the incredible customer service from the entire staff. From the moment we arrived, everyone we interacted with was friendly, welcoming, and genuinely helpful. When we arrived there was a huge line for check in, about 40 or more people but the front desk staff made check-in smooth and quickly got everybody through and into their rooms, the food and beverage team was attentive and upbeat, and the cleaning staff did a wonderful job keeping everything spotless while always greeting us with a smile. It felt like every team member cared about making our stay a great experience, and that level of consistency really stood out. It’s rare to find a place where every department delivers such high-quality service, but this location absolutely does. We felt well taken care of the entire time and left with nothing but positive impressions. We would happily stay here again and highly recommend it to anyone looking for a comfortable stay paired with outstanding hospitality. I also want to give a special thank you to John, the food and beverage supervisor, he was awesome!
Frequently Asked Questions About Embassy Suites by Hilton Hampton Convention Center
What are the check-in and check-out times at Embassy Suites by Hilton Hampton Convention Center?
Check-in time is at 16:00 and check-out time is at 11:00.
Does the hotel offer free breakfast to guests?
Yes, the hotel provides free made-to-order breakfast for guests.
Are pets allowed at Embassy Suites by Hilton Hampton Convention Center?
Yes, both cats and dogs are welcome at the hotel.
Is parking available for guests at the hotel?
Yes, both self-parking and valet parking options are available for guests.
Does the hotel have facilities for guests with mobility needs?
Yes, the hotel features accessible parking, elevators, and is mobility accessible.
What wellness and recreational facilities does the hotel offer?
The hotel offers a free fitness center, an indoor pool, and a hot tub for guests to enjoy.
Is room service available at Embassy Suites by Hilton Hampton Convention Center?
Yes, room service is available for guests.
Can guests use digital keys to access their rooms?
Yes, the hotel provides digital guest room keys for convenience.
What nearby places can guests visit during their stay at the hotel?
Guests can visit the Hampton Roads Convention Center connected by a covered walkway, Spa Botanica for spa services, and enjoy dining at Cyprus Grille nearby.
How can guests visiting Hampton Coliseum make use of the hotel's location?
Embassy Suites by Hilton Hampton Convention Center is conveniently located near Hampton Coliseum, making it an ideal accommodation option for guests attending events there.