Homewood Suites by Hilton Richmond-West End/Innsbrook

Reviews

• NF

  Noelle Franzen

  Feb 17, 2026
  1.0
  DO NOT BOOK THIS HOTEL! It is a huge disappointment and not worth even $30/night. There is significant disrepair, lack of updating, moisture issues, and disgusting conditions. I felt like I was in a prison bathroom, tile falling off the wall, holes in the door, clearly dirty tiles on the floor, peeling wallpaper and water damage behind the toilet, hair in the tub, and crusty carpets and a large white spray stain (!) on the couch in the room. The furnishings and draperies were adequate. Mattresses were rock hard. The breakfast, lobby, and furnishings were okay. I was significantly disappointed and was prepared to ask to change rooms. But we had the best room of the 7 that our team occupied. The others had sewage odors (complaint was remedied with a bottle of air freshener from the desk staff), holes in the wall from water damage, a toenail on the couch, a puddle of apparent urine on the bathroom floor, and the list goes on and on. HILTON should get rid of this dump, as it is not worthy of their name. You should do better HILTON. This makes me not trust your brand anymore. I used to say "you can't go wrong with a HILTON". That is ruined.
• LA

  Lalita Anderson

  Feb 16, 2026
  1.0
  If I could give it 0 stars I would. Let me start by saying im a frequent traveler. And I must say this is by far the WORST hotel I've stayed in. Outdated is an understatement. Furniture is stained, torn and dirty. Exposed broken pipes in the bathroom and kitchen. The mold in the vents was intolerable. I had to switch rooms at 10:30 pm because the moldy smell started to irritate my throat. The bathroom floor is visibly dirty even in the 2nd room I was moved to. I am a Hilton Honors member. This hotel is a disgrace to the Hilton Brand. This hotel is in major need of a renovation!! Disappointed to say the least. If I wasn't so tired from working I would've demanded a full refund and checked out tonight. Do not stay here.
• CB

  Connie Bruster

  Dec 21, 2025
  5.0
  Vivana is amazing
• MB

  Mrs Bee

  Dec 21, 2025
  1.0
  I stayed at this hotel 12/25. My room was on the first floor. That room was disgusting. The curtains in the sitting area was so dirty, stains were from the top to the bottom. Chair was absolutely stained. Bedroom area had a smell that had of a dog. Water in the bathroom sink was awful, there was a very fine streak of water, not enough coming from faucet to wet your bath cloth. The tub was stained and dirty. I had to ask for sheets, pulled covering back and there was hair that wasn't mine of course, and little black stuff in the bed, I checked for bugs, but the black things wasn't bugs, THANK GOD! IT WASN'T A CLEAN PLACE. I CAN'T STAY THERE AGAIN. BREAKFAST WAS OK. I went to get a bagel and just happened to check the back of it and saw black spots which appeared to mold to me. This was not good HILTON
• DL

  Davia Lindsay

  Dec 10, 2025
  3.0
  Hallway was flooded, very unpleasant to walk in something that was unknown to us