Business Details
About
Extended Stay HotelHomewood Suites
Daily Mandatory Charge includes: A 2% Tourism Improvement District (TID) Fee paid to Richmond Region Tourism.
The Homewood Suites by Hilton Richmond-West End/Innsbrook hotel in Glen Allen, Virginia is a four story, U-shaped residential style hotel.
Guests awaken to the aroma of fresh-baked muffins and our complimentary full hot breakfast served daily. Guests of the Homewood Suites Richmond hotel in Glen Allen, Virginia will also enjoy our complimentary evening reception featuring an entree, soup and salad bar, served each evening, Monday through Thursday 5-7 pm. For those late-night cravings, guests can visit our Suite Shop carrying a venue of sweets, snacks, frozen foods and toiletries to meet all needs.
High-speed internet is available in all suites, meeting rooms and our commons area. All guest rooms are suites with privacy doors separating the bedroom from the den and kitchen. The den provides a sleeper-sofa, easy chair, TV with premium channels. The Homewood Suites Richmond hotel in Glen Allen, Virginia offers a fully equipped kitchen with a full-sized refrigerator, stove, microwave and dishwasher. Each bedroom features another TV with premium channels, a king or two double beds, a dual-line telephone with voice messaging, desk, bathroom and exterior vanity area.
The Homewood Suites Richmond hotel in Glen Allen, Virginia boasts a beautiful outdoor pool in the privacy of our courtyard, with a patio and gas grills. Guests will enjoy our on-site fitness center. Pets are not accepted, we are a non smoking facility with a no party policy. The Homewood Suites Richmond hotel in Glen Allen, Virginia is backed by Hilton's 100% Satisfaction Guarantee.
Location
Homewood Suites by Hilton Richmond-West End/Innsbrook
4100 Innslake Drive, Glen Allen, VA
23060, United States
Hours
Reviews
3.8
784 reviews
5 stars
349
4 stars
181
3 stars
97
2 stars
67
1 star
90
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unemptied trash in common areas.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others reported poor service and unprofessional behavior from front desk personnel.
Maintenance and Condition
Many customers noted that the hotel is outdated and in need of renovations, with issues such as broken fixtures, low water pressure, and general disrepair.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed it, others found it mediocre or lacking in variety.
Noise Levels
Several guests complained about noise disturbances from other guests and thin walls, impacting their overall comfort during their stay.
- CBConnie BrusterDec 21, 20255.0Vivana is amazing
- MBMrs BeeDec 21, 20251.0I stayed at this hotel 12/25. My room was on the first floor. That room was disgusting. The curtains in the sitting area was so dirty, stains were from the top to the bottom. Chair was absolutely stained. Bedroom area had a smell that had of a dog. Water in the bathroom sink was awful, there was a very fine streak of water, not enough coming from faucet to wet your bath cloth. The tub was stained and dirty. I had to ask for sheets, pulled covering back and there was hair that wasn't mine of course, and little black stuff in the bed, I checked for bugs, but the black things wasn't bugs, THANK GOD! IT WASN'T A CLEAN PLACE. I CAN'T STAY THERE AGAIN. BREAKFAST WAS OK. I went to get a bagel and just happened to check the back of it and saw black spots which appeared to mold to me. This was not good HILTON
- DLDavia LindsayDec 10, 20253.0Hallway was flooded, very unpleasant to walk in something that was unknown to us
- NHNoah HDec 9, 20255.0Very nice rooms
- MPMelanie Del PapaNov 14, 20251.0am deeply disappointed by the condition of this hotel—especially one bearing the Hilton name. From the moment we arrived, it was evident that the property has been severely neglected. We are here for a soccer tournament and were told the hotel was fully booked. However, after we raised concerns about our room—specifically the presence of mold and visible blood stains on the pull-out bed—an alternative room suddenly became available. When I requested to inspect the new room before switching, it became clear that the issues were not isolated. The second room was equally unsatisfactory, showing clear signs of a poorly executed patch job likely related to a recurring water-leak problem. The strong smell of mold and mildew hits you immediately upon entering the hotel, which already sets low expectations for the rest of the stay. The walls are extremely thin, and the pillows had an unmistakably used odor, as though the cases had not been changed for some time. When I asked for fresh pillowcases, the staff member responded with a sigh and an unprofessional, “Let me see what we have, but I doubt it.” We originally booked a three-night stay, but we are now actively searching for another hotel. The mold and mildew are so significant that they cause noticeable physical symptoms—stuffy noses, swollen eyes—and raise serious concerns about health and safety. At this point, the conditions are so poor that the building itself feels as though it should be evaluated for potential condemnation.
Frequently Asked Questions About Homewood Suites by Hilton Richmond-West End/Innsbrook
What are the check-in and check-out times at Homewood Suites by Hilton Richmond-West End/Innsbrook?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is complimentary breakfast available at Homewood Suites by Hilton Richmond-West End/Innsbrook?
Yes, a full hot breakfast is available for free daily.
Does Homewood Suites by Hilton Richmond-West End/Innsbrook allow pets?
Yes, pets are welcome at the hotel.
What accessibility features does the hotel provide?
The hotel offers accessible parking and an accessible elevator, ensuring ease of access for guests with mobility needs.
Are there fitness facilities available at Homewood Suites by Hilton Richmond-West End/Innsbrook?
Yes, the hotel has a fitness center available to guests for free.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the hotel including public areas and guest suites.
Is there free parking available at Homewood Suites by Hilton Richmond-West End/Innsbrook?
Yes, self-parking is available for free to guests at the hotel.
What nearby medical facilities are close to Homewood Suites by Hilton Richmond-West End/Innsbrook?
Nearby medical facilities include GENETWORx laboratory testing and hospital, Pasadena Villa Outpatient Treatment Center - Richmond, Men’s Wellness Centers, and Virginia Physicians For Women.
Are there nearby hotels or accommodations close to Homewood Suites by Hilton Richmond-West End/Innsbrook?
Yes, nearby hotels include Comfort Suites Innsbrook - Short Pump and Comfort Suites Innsbrook Short Pump for additional accommodation options.
What nearby services can guests access around Homewood Suites by Hilton Richmond-West End/Innsbrook?
Guests can find optometrists like Family Vision Care and Family Vision Care of Richmond, financial services such as Judith K. Kristensen and Kelly J. Kieff, as well as counseling services like Sunstone Counseling and Zoe Therapy Services nearby.