Business Details
About
Hotel
The Hilton Garden Inn Richmond Innsbrook, a Glen Allen, VA hotel is located in Innsbrook Office Park near Short Pump Towne Center and downtown Richmond. Unwind in an inviting guest room with complimentary WiFi or refresh with a dip in the heated indoor pool. With over 4,000 sq. ft. of meeting space, host an event for up to 120 guests.
Location
Hilton Garden Inn Richmond Innsbrook
4050 Cox Road, Glen Allen, VA
23060, United States
Hours
Reviews
4.0
1,259 reviews
5 stars
615
4 stars
338
3 stars
132
2 stars
73
1 star
101
What are people saying?
AI-generated from recent customer reviews
Elevator Issues
Both elevators have been reported as out of service for extended periods, causing significant inconvenience for guests.
Cleanliness Concerns
Numerous reviews highlighted issues with room cleanliness, including dirty bathrooms, stained linens, and unkempt common areas.
Staff Performance
While some guests praised the friendliness of the staff, many noted a lack of effective management and responsiveness to issues.
Breakfast Charges
Guests expressed frustration over unexpected charges for breakfast, which was often described as overpriced and of poor quality.
Room Condition
Rooms are frequently described as outdated and in need of maintenance, with issues such as broken fixtures and poor water pressure.
- DTDeante Traylor1 day ago5.0Typical Hilton standards, which is great. I liked the location because it wasn't right in the middle of Short Pump busyness. Service throughout was very good.
- DMDonna MccoyNov 11, 20253.0Rooms are outdated, especially bathroom. Ok for a night but a little loud if you have to get up early. Thin walls.
- JWJames WrightNov 8, 20254.0I was here for a conference. The staff is excellent. It has a small restaurant and the breakfast is free. I'm a rewards member and they do have a two hour appreciation but that's it. They have a small area for items you might have overlooked. I have stayed in many Hilton Garden Inns and frankly this one needs some work. The rooms are clean. The towels are cheap and lack any comfort. I am not a fan of soap, shampoo and conditioner in bottles mounted in the shower. They get in the way. The chairs were not comfortable. The pillows were small and not what I expect in a Hilton. The room is plain. It is quiet and the climate control is one of the best I have encountered. I would have rated it lower except the staff was very helpful and friendly.
- NWNatalia WesleyNov 6, 20251.0DO NOT STAY HERE! There are bed bugs. Need I say more? I could, but that should be enough. I emailed the management to let them know and have heard nothing back. I would hate for anyone else to experience what we are going through. I wish I would've read the reviews instead of relying on the 4 stars summary. As if bed bugs aren't bad enough, only one elevator is working. The mattress on the pullout couch was so worn that the cover was torn off and the springs were sticking out. They kindly replaced it, however, the replacement was not much better. The staff was friendly, especially the people in dining. The whole place needs a refresh - the carpets look dirty and old. I expected so much more from a Hilton and was very mislead.
- ABAuday BaaliOct 14, 20253.0I stayed at this location several times. Had issues most of my stays. One time both elevators were broken and I had to climb the stairs 6 floors. One time my reservation was cancelled the second day without a notice. My stuff was still in the room and I got a notification in the app that I checked out. I had to leave work and go back to the hotel, my key was deactivated. They said it was a mistake. One time the window type AC was so loud I couldn’t sleep all night. Talked to the front desk in the morning but they didn’t fix it. Came back at night and it was the same, I went downstairs and talked to the front desk and they said we will fix it tomorrow… well I check out the next day!!
Frequently Asked Questions About Hilton Garden Inn Richmond Innsbrook
What are the check-in and check-out times at Hilton Garden Inn Richmond Innsbrook?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does Hilton Garden Inn Richmond Innsbrook offer free WiFi to guests?
Yes, complimentary WiFi is available throughout the hotel including public areas and guest rooms.
Are pets allowed at Hilton Garden Inn Richmond Innsbrook?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at Hilton Garden Inn Richmond Innsbrook?
Yes, the hotel provides self-parking for guests.
Does the hotel have any accessibility features for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and is mobility accessible.
What amenities related to fitness and recreation does Hilton Garden Inn Richmond Innsbrook offer?
Guests can enjoy a fitness center available for free use, two indoor heated pools, and a hot tub.
Are there dining options available on-site at the Hilton Garden Inn Richmond Innsbrook?
Yes, the hotel features one restaurant, a bar, and offers room service. Breakfast is available as well.
What environmentally friendly programs and certifications does Hilton Garden Inn Richmond Innsbrook have?
The hotel holds certifications like ISO14001, ISO50001, Green Key, Green Seal, and Hilton LightStay. They also have energy conservation and food waste reduction programs with eco-friendly toiletries.
What nearby shopping and dining options can guests explore around Hilton Garden Inn Richmond Innsbrook?
Guests can visit Innsbrook Shoppes for shopping and a bar, Ban Zara and Curry House for Indian cuisine, The Pita Pit for sandwiches, and multiple restaurants like Capital Ale House and Taziki's Mediterranean Cafe.
Are there any nearby venues for events or entertainment close to Hilton Garden Inn Richmond Innsbrook?
Yes, nearby venues include The Place at Innsbrook for events and dining, Atlas 42 which is an event planning and music venue, and Hurley’s Tavern, a sports bar and restaurant.
Where can guests find health and medical services near Hilton Garden Inn Richmond Innsbrook?
Guests can access medical services at the American Red Cross and Virginia Blood Services located near the hotel.