Hampton Inn Richmond West Innsbrook

Reviews

• MM

  Mark Elliott Miller, MPH

  Dec 30, 2025
  5.0
  Definitely recommend this Hampton for visitors to this part of Richmond. Clean room and nice walk-in shower. Breakfast was good.
• AW

  Antha Ward

  Dec 30, 2025
  4.0
  the sink plunger didn’t work, there was not a sofa bed in the room as stated in room description, just a chair, the AC unit sounded like it needed to be looked at, and there are two shampoos in the shower instead of one shampoo and one conditioner. Coffee in lobby was very good! Location is great!
• GC

  Greg Coombs

  Dec 28, 2025
  4.0
  Other than a slow check-in, we had a great stay. Rate was good.
• KS

  Kim Sullivan

  Dec 28, 2025
  3.0
  Nothing notable about the rooms, but they are clean. Desk staff uninterested. There is a free breakfast
• OB

  Overseer O.A. BLOUNT

  Dec 8, 2025
  1.0
  If I could give zero stars, I would. My stay at the Hampton Inn by Hilton in Richmond West/Innsbrook was not only the worst I’ve ever experienced it was unsafe, unprofessional, discriminatory, and a complete violation of the standards Hilton claims to uphold. Let me be extremely clear: The General Manager, Teresa, should not be managing any property, let alone representing a global brand built on hospitality. She was nowhere to be found when accountability was required, and she lacked the basic competence to operate their computer system to even complete a room change she herself offered. Her idea of “service” was throwing reward points at me while leaving me in a filthy room overnight a room that never should have been occupied. Not only was the first room dirty and unsanitized, but the second room they placed me in had water leaking from the ceiling, bathroom debris, and a light switch that sparked, nearly shocking me. This was not just unacceptable it was dangerous. The situation escalated when I returned to the first room to retrieve my bag. A note on the door read: “Room 319 should NOT be occupied. Room is DIRTY.” Yet the hotel had checked another young lady into that same room while my belongings were still inside. When I returned, my closed travel bag was wide open, my clothes were scattered, and $300 in cash and a valuable ring were missing. I did NOT leave my belongings in that condition, and the violation was blatant. Instead of addressing these serious issues, the staff attempted to portray me as an “angry, irate Black man” — a narrative that was insulting, discriminatory, and completely false. It was used as a weapon to dismiss my legitimate concerns. Front desk staff Jack lied repeatedly, escalated the situation unnecessarily, and even told police I threatened him which I absolutely did not. Front desk manager Lottie added nothing to the situation except excuses and deflection. Neither showed professionalism, training, or respect. To make matters worse, management called the police on me rather than take responsibility for the hotel’s failures. When the truth became undeniable, they quietly abandoned their attempt to ban me. The ONLY bright spot in this hotel was Lexis, who showed real professionalism, calm, kindness, and respect. She handled the situation with the grace and competence the general manager should have had. In my opinion, Lexis should be the GM, not someone who avoids accountability, deflects blame, lies, and demands that paying customers “change their tone” instead of receiving the service they paid for. I traveled from New Jersey to support youth at a football tournament something meaningful and important and instead I was met with disrespect, discrimination, deception, and theft. This was not just a customer-service issue. This was a race issue, a respect issue, and a training issue from the top down. Hilton needs to address this location IMMEDIATELY, because what happened to me is unacceptable on every level. Signed, A proud Hilton Honors member — an intelligent Black man who refuses to be mistreated or misrepresented.

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