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Hampton Inn Richmond West Innsbrook

4.2
(689 reviews)
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Business Details

Innsbrook-10800 W. Broad St., Glen Allen, VA
23060, United States
(804) 747-7777
https://www.hilton.com/en/hotels/ricwehx-hampton-richmond-west-innsbrook/

About

HotelHampton Inn
Daily Mandatory Charge will be added to the room rate and includes: A 2PCT Tourism Improvement District TID Fee paid to Richmond Region Tourism. The Hampton Inn Richmond West Short Pump hotel is located in a suburban area about 12 miles west of downtown Richmond, Virginia in the Corporate Center Innsbrook, a Fortune 500 community. This Hampton Inn hotel is accessible to Virginia Interstates I-64 and I-295. The Hampton Inn hotel in Richmond, Virginia is a 5-story brick building with an outdoor pool and decorative water fountain. Whether traveling to Richmond, Virginia on business or pleasure, Hampton Inn hotel guests enjoy amenities which include a complimentary deluxe breakfast bar, USA Today newspaper, complimentary local phone calls, HBO and Cinemax. Our King special rooms are larger and more spacious and equipped with a VCR. Each Hampton Inn hotel room comes standard with a 25" TV, coffeemaker, iron, ironing board, hair dryer and massage shower head. We also offer an on-site exercise facility with aerobic equipment, jogging trails, bikes, Walkmans, board games, connecting rooms and cribs. If your visit to Richmond, Virginia includes a meeting, this Hampton Inn hotel has a meeting room that can accommodate up to 12 people. Laundry/valet services, meeting/banquet facilities and full service gym passes are available for a nominal fee. Everything at the Hampton Inn Richmond West Short Pump hotel is backed by our 100% Satisfaction Guarantee! We love having you here in Virginia at the Hampton Inn Richmond West Short Pump.

Location

Hampton Inn Richmond West Innsbrook
Innsbrook-10800 W. Broad St., Glen Allen, VA
23060, United States

Hours

Reviews

4.2
689 reviews
5 stars
354
4 stars
206
3 stars
55
2 stars
31
1 star
43

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and accommodating, with specific mentions of helpful front desk personnel.

Cleanliness Issues

Several reviews highlighted cleanliness problems, including mold, dirty rooms, and maintenance issues that detracted from the overall experience.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying it while others reported limited options and poor restocking.

Room Condition

Numerous guests noted that the rooms felt dated and had various maintenance issues, including malfunctioning AC units and broken amenities.

Service Complaints

There were significant complaints regarding poor service, particularly from front desk staff, with some guests feeling disrespected or treated unprofessionally.
  • JL
    jennifer logan
    Jan 21, 2026
    3.0
    Staff were very nice and friendly. Building had very little to no soundproofing. Everything is a bit moldy. Needs some cleaning and upgrades.
  • RC
    Robert Cheng
    Jan 13, 2026
    3.0
    Picked this hotel to stay for an event approximately 30 minutes drive away. The hotel looks better on the web. The A/C is those under the window individual unit that commonslly found in older hotels. Fortunately, it is not too noisy, but clearly it has trouble to cool down the room. The room was set at 66F when we walked in and clearly the room won't feel like 66F. The bathroom has a broken cloth hanging hook half way from fell off from the wall. The hotel installed a horizontal towel hanger right in front of the sink. It is more like a safey rail to forbid you get too close to the sink. What a "genius" design. The included breakfast quality is okay, just the choices are not so good. It is very limited.
  • MM
    Mark Elliott Miller, MPH
    Dec 30, 2025
    5.0
    Definitely recommend this Hampton for visitors to this part of Richmond. Clean room and nice walk-in shower. Breakfast was good.
  • AW
    Antha Ward
    Dec 30, 2025
    4.0
    the sink plunger didn’t work, there was not a sofa bed in the room as stated in room description, just a chair, the AC unit sounded like it needed to be looked at, and there are two shampoos in the shower instead of one shampoo and one conditioner. Coffee in lobby was very good! Location is great!
  • KS
    Kim Sullivan
    Dec 28, 2025
    3.0
    Nothing notable about the rooms, but they are clean. Desk staff uninterested. There is a free breakfast
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Frequently Asked Questions About Hampton Inn Richmond West Innsbrook

What are the check-in and check-out times at Hampton Inn Richmond West Innsbrook?

Check-in time is 3:00 PM and check-out time is 12:00 PM.

Is breakfast included with the stay at Hampton Inn Richmond West Innsbrook?

Yes, a complimentary buffet breakfast is available for guests.

Brand Certified Facts from Hampton Inn Richmond West Innsbrook

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