Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Consider us your home away from home at the Candlewood Suites North Richmond Glen Allen, VA! During summer of 2019, all of our comfortable suites were newly renovated and beautifully appointed with new furnishings. Specializing in your extended stay experience, the Candlewood Suites Hotel is the perfect environment for your government, project teams, training, relocation, temporary and corporate housing needs. The Candlewood Suites is centrally-located at Exit 86B of I-95 near Route 1, I-64 & I-295, and just minutes from Downtown Richmond, Ashland, Mechanicsville & Short Pump. We offer easy access to local destinations, such as Bass Pro Shop, Richmond International Raceway, Harley Davidson, Hanover Air Park, Dominion Power, Kings Dominion and the Virginia Sports Complex. The Candlewood Suites offers apartment-like suites with all the conveniences of home to suit your extended stay and short-term lodging needs. Our pet-friendly hotel (with fee) offers studio and one-bedroom apartment-like suites featuring fully-equipped kitchens, spacious living and work areas, 50-inch flat screen TV’s, and free wired & wireless internet. Other features include our 24-hour Business Center with complimentary internet, free Laundry Facilities, our newly-equipped Fitness Center, Candlewood Courtyard with gas grill, and our signature Candlewood Cupboard. The Candlewood Suites North Richmond Glen Allen also has a Tesla Charging Station for all types of electric cars, complimentary for our guests.
Location
Candlewood Suites Richmond North-Glen Allen by IHG
10609 Telegraph Rd, Glen Allen, VA
23059, United States
Hours
Reviews
3.5
494 reviews
5 stars
190
4 stars
108
3 stars
65
2 stars
42
1 star
89
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, unclean towels, and general neglect in housekeeping.
Customer Service
While some staff members received praise for their friendliness, many guests reported poor customer service, including unresponsive front desk staff and unresolved complaints.
Maintenance Problems
Guests frequently mentioned issues with broken appliances, malfunctioning air conditioning, and overall lack of maintenance in the hotel.
Pest Infestation
Several reviews reported sightings of pests, including mice and roaches, contributing to a negative experience.
Overall Experience
Many customers expressed disappointment with their stay, indicating that the hotel did not meet their expectations for cleanliness, service, and comfort.
- DWDakota WardDec 30, 20255.0My stay at Candlewood Suites was great overall. The room was clean and comfortable, and I loved having a kitchenette. The staff was polite and attentive. A couple of small things could be improved, but I’d recommend this hotel and stay again.
- KHKevin HubbardDec 30, 20255.0I had a wonderful stay at Candlewood Suites. The suite was very clean, comfortable, and spacious with a well-equipped kitchenette. The staff was friendly and helpful from check-in to check-out. The location was convenient for my needs, and the overall value was excellent. I’d definitely stay here again!
- DDDaniellePDec 26, 20251.0Infestation, horrible customer service, Ali the manager was rude and did not process my refund. Please do not book here or waste your time.
- TSTerri SawyerDec 19, 20251.0Our room only had sheer curtains so we got lights from the interstate all night and the traveler got to see us undress. The shower curtain and the side if the tub was dirty. But the kicker was blood on the clean towels🤢 I gave one star for service due to "Well be right back sign" stayed at the front desk and I waited a long time to purchase a soda and hairspray.
- TMTim MercerNov 30, 20251.0Front desk attendant asleep at checkout at 6:45 am. and yelled 4 times ,never getting up. That's the security for the open front door also. Filthy, horrible room, stains and basically no good. Took as a last min deal getting out of I 95 traffic on a holiday weekend.
Frequently Asked Questions About Candlewood Suites Richmond North-Glen Allen by IHG
What are the check-in and check-out times at Candlewood Suites Richmond North-Glen Allen?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at the hotel and is it free?
Yes, free parking is available for guests at Candlewood Suites Richmond North-Glen Allen.
Are pets allowed at Candlewood Suites Richmond North-Glen Allen?
Yes, pets including cats and dogs are welcome at the hotel, with a pet fee applicable.
Does the hotel offer free Wi-Fi and where is it accessible?
Free Wi-Fi is available for guests in public areas of the hotel.
What fitness facilities are available at the hotel?
The hotel features a free fitness center equipped with an elliptical machine and a treadmill.
Is the hotel accessible for guests with mobility needs?
Yes, Candlewood Suites Richmond North-Glen Allen is mobility accessible with elevator access and accessible parking.
Does the hotel offer contactless check-in or check-out options?
Yes, the hotel provides contactless check-in and check-out for guest convenience and safety.
Can guests find electric vehicle charging at the hotel?
Yes, there is a complimentary Tesla charging station available for electric cars at the hotel.
What nearby attractions can guests visit during their stay?
Guests can easily visit Kings Dominion amusement park, Bass Pro Shop, Richmond International Raceway, Harley Davidson, Hanover Air Park, Dominion Power, and the Virginia Sports Complex, all located near the hotel.
How can guests use nearby public amenities and services around the hotel?
The hotel is close to medical facilities like The Pediatric Center and LasikPlus Richmond, as well as shopping destinations like Macy's, Burlington, and Victoria's Secret. Guests can also enjoy dining options such as Texas Roadhouse and Starbucks nearby.
Are there any nearby hotels if I want alternative accommodation options?
Yes, nearby hotels include Comfort Suites At Virginia Center Commons and the Villages at the Crossings, which can be convenient options for travelers.