Holiday Inn Express Building 12015

Reviews

• JM

  J Matibag

  Dec 19, 2025
  4.0
  It was my first time staying at this IHG and upon walking into the lobby I was amazed at the beautiful decorations for the hoidays. The front desk lobby area and guest lobby was very festive with snowmen, snowflakes, a nutcracker and a tree with backdrop for photos. With it being the largest Holiday Inn in the US, I thought the hallway areas were very clean, as were the rooms. The breakfast in the morning accommodated the large number of guests, and the business area was very helpful in completing assignments. The staff in the morning were very friendly to chat with while getting breakfast and the 24hr access to coffee and tea were great to have, especially in the winter. There are multiple gyms, some a big small and crowded but still nice to have. The laundry rooms were usually open, despite the large number of guests. I appreciate the free laundry, especially since my stay was 3 weeks. Parking was tricky to find, and sometimes I had to park across the street but it was not a far walk. I did arrive after 1am, so something to keep in mind if you have large bags. The commissary and PX were a 6 minute drive, but it would be a far walk. Luckily the hotel lobby had a nice variety of snacks and drinks for purchase, along with frozen meals. Self service checkout seems convenient (thought I did not use it during my stay) One unique thing is the pub that is located on the first floor, along with the evening socials. That is something I have never seen and thought it set this hotel apart from others. The hotel manager was very nice about listening to my concerns about a lost package delivery as well as housekeeping my room. I appreciate the quick response to address my concerns and despite this experience I would consider staying here again.
• GV

  grant v

  Dec 15, 2025
  1.0
  Was on the phone asking questions about a upcoming stay and the representative was very rude and then just hung up on me. If I could zero stars I would.
• DO

  Donna Orick

  Dec 9, 2025
  3.0
  Im giving them three stars because i live on the first floor and every morning by 6:30 they are already cleaning the hallway. It wakes me up and I can’t sleep at all afterwards because of that machine. It really bothers me because its every single day and on the weekends. Also service because sometimes when you request something they won’t come until late that day.
• CV

  Collin Versaw

  Nov 18, 2025
  1.0
  I live in Richmond and attended BOLC. I wanted to know if I could stay at the hotel so I don’t have to drive 40 miles every day, so I called ahead of time and asked if I was covered for a room and if there was a distance limit and they said they already had one for me and I was good. The employee at the desk looked over my orders and gave me a room and said I would not have to pay. Then, midway through the course I find out I do not have a room and I owe them $3300 which they charged me for half of without even communicating with me. Apparently there was a 50 mile limit that was never mentioned by anyone even during the brief the hotel manager gave at the beginning of the course. When I asked them about they said they weren’t responsible, even though they knew about the limit and said nothing and told me I was good when I called. There was no apology or anything, not even for charging me without communicating with me. Keep in mind, that this was during a government shutdown when it was unclear whether or not soldiers would get paid. One of the worst experiences of my life that could have easily been prevented with clearer communication. I was not the only person in my class that this happened to either. Just a terrible way to treat soldiers.
• RA

  Rachael Arnold

  Nov 5, 2025
  5.0
  This hotel was more than just nice. This was an excellent stay from the room, service, and breakfast. Highly recommended.

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