Business Details
About
HotelHilton
Today's busy travelers deserve a sunny and satisfying hospitality experience ... and that's exactly what they get at Hilton Garden Inn® . From the first "hello" when Guests arrive, to the cheery "goodbye" when they depart, our team members are committed to making each stay better and brighter. With more than 788 locations worldwide, we spread the light and warmth of hospitality by delivering Simple Things on Another Level -- such as award-winning service, bright and airy social spaces, and high-end amenities. All for a blissful stay at a great value. Hilton Garden Inn has a full-service restaurant, offering cooked-to-order breakfast and dinner, and a full bar to unwind at the end of a busy day. With state-of-theart fitness centers for stress-busting workouts, 24/7 business centers featuring complimentary printing and Wi-Fi -- everything we do, we do for you.
Location
Hours
Reviews
4.2
957 reviews
5 stars
522
4 stars
262
3 stars
94
2 stars
41
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Sergio and Maryam for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty bedding, unclean rooms, and the presence of bugs.
Breakfast Quality
Customers expressed disappointment with the breakfast options, citing issues with food quality, lack of complimentary breakfast, and incorrect charges.
Maintenance Problems
Guests reported various maintenance issues, including broken air conditioning in common areas, malfunctioning elevators, and noise disturbances from emergency vehicles.
Management Response
There were complaints about poor management responses to issues raised by guests, including lack of follow-up and inadequate resolutions.
- SVStephanie VelasquezDec 26, 20255.0Mariam was hugeee help ! Very friendly and helpfull staff! I enjoyed my stay.
- MJMiquel JamesDec 14, 20251.0Extremely concerning health and safety issue. I stayed here on 12/6 and woke up to find a blood stain on my bedding when I pulled the covers back. I was 100% sure that it was not my blood (no wounds, not menstruating). As a nurse, I know how dangerous exposure to someone else’s bodily fluids can be. Management’s response was unacceptable. They tried to claim the blood was “fresh” and implied it came from me, then offered 50% off despite the serious biohazard risk. There was no real concern for my health or accountability for the situation. I have photos to document this. I expected far better from a Hilton property.
- KCKirsten ChambersDec 3, 20254.0Maryam went above and beyond reserving our very large party and checking them in quickly. The General Manager and Front Office Staff solved any issues promptly. Bed was very comfortable and location perfect for our stay.
- AGAnna GentryDec 3, 20255.0had a great dtay general manager, very attentive workers very attentive room very clean comfortable staff very friendly. Will definitely be back on next visit.
- RWR WDec 1, 20255.0Wonderful staff in restaurant, bar and front desk. Special thank you to Maryam, Lena, Hanan, Diego for always caring for us on every visit! Look forward to seeing you all soon!
Frequently Asked Questions About Hilton Garden Inn Fairfax
What are the check-in and check-out times at Hilton Garden Inn Fairfax?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Fairfax allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Is Wi-Fi available at Hilton Garden Inn Fairfax?
Yes, free Wi-Fi is available in public areas, and there is a public internet terminal on site.
What accessibility features does Hilton Garden Inn Fairfax offer?
The hotel offers accessible parking, mobility accessible facilities, and accessible elevators.
What dining options are available at Hilton Garden Inn Fairfax?
The hotel has a full-service restaurant offering cooked-to-order breakfast and dinner, a bar, room service, and a convenience store.
Are there fitness and wellness facilities at Hilton Garden Inn Fairfax?
Yes, there is a free fitness center, indoor pools with lifeguards, and a hot tub available for guests.
Does Hilton Garden Inn Fairfax offer any eco-friendly initiatives?
Yes, the hotel holds ISO14001, ISO50001, and HILTON_LIGHTSTAY certifications and has programs for energy conservation, recycling, compostable food containers, and more.
How can guests access Hilton Garden Inn Fairfax via local transportation?
A local shuttle service is available to help guests with transportation needs around the area.
What nearby shopping and entertainment options are available for guests at Hilton Garden Inn Fairfax?
Guests can visit Pender Village Center, a nearby shopping center and cinema, or explore Games Workshop, a hobby and gift shop close to the hotel.
Are there nearby dining options around Hilton Garden Inn Fairfax besides the hotel’s restaurant?
Yes, nearby dining options include Riverside Hot Pot Cuisine for Asian food, Corner Bakery for coffee and American dishes, and Subway for sandwiches.
Where can guests find health and wellness services near Hilton Garden Inn Fairfax?
Nearby health services include Fairfax Medical Massage, Fairfax Allergy Asthma and Sinus Clinic, and Washington Aesthetics Med Spa for medical and wellness treatments.