Business Details
About
Hotel
Today's busy travelers deserve a sunny and satisfying hospitality experience ... and that's exactly what they get at Hilton Garden Inn® . From the first "hello" when Guests arrive, to the cheery "goodbye" when they depart, our team members are committed to making each stay better and brighter. With more than 788 locations worldwide, we spread the light and warmth of hospitality by delivering Simple Things on Another Level -- such as award-winning service, bright and airy social spaces, and high-end amenities. All for a blissful stay at a great value. Hilton Garden Inn has a full-service restaurant, offering cooked-to-order breakfast and dinner, and a full bar to unwind at the end of a busy day. With state-of-theart fitness centers for stress-busting workouts, 24/7 business centers featuring complimentary printing and Wi-Fi -- everything we do, we do for you.
Location
Hours
Reviews
4.2
946 reviews
5 stars
516
4 stars
260
3 stars
93
2 stars
41
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff interactions were inconsistent; some guests reported excellent service while others experienced rudeness and unhelpfulness.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty linens, bugs, and unclean bathrooms.
Room Comfort
Guests appreciated the comfort of the beds and spaciousness of the rooms, but some reported issues with air conditioning and noise.
Breakfast Quality
Breakfast was often criticized for being overpriced and not complimentary, with some guests finding it underwhelming.
Pool Availability
The pool was frequently reported as closed or unavailable, disappointing families who specifically chose the hotel for this amenity.
- OJOge JugNov 17, 20251.0The room was clean, but the pillow smelled terrible, and I couldn’t sleep comfortably. The breakfast was very disappointing — all the meat product containers were empty, and the coffee pot was empty as well. I had to wait 10 minutes to get coffee. The hot water dispenser was empty, and after 5 minutes they brought only lukewarm water. Also, I had already paid for the breakfast when I made the reservation, but they charged me again. When I called to clarify, they said, “Oh, sorry, it was already paid. We will refund it to your account immediately.” However, I still haven’t received any refund. I will not use this hotel’s services again and will not recommend it to others.
- JWJen WilsonNov 11, 20253.0The room wasn't ever cleaned with a 3 night stay! We chose this hotel since there was a pool for the kids- it was freezing cold!
- RRRich RidenourNov 3, 20253.0Staff at reception don't greet you. They don't smile and make you feel welcome which is what I have come to expect with Hilton. Room was not serviced for three days. We had to ask front desk to get more water, coffee etc. and said they'd have to go to basement to get that. This morning at 8:15 someone walked into our room. I said hello and the door quickly slammed. No mention of housekeeping. Manager needs to review service.
- KSKevin SeatonNov 1, 20254.0This hotel is close to shopping, dining, the airport and the service/hospitality is top notch. The property is slightly dated and it is next to an active Fairfax County Police and Fire Station. Sirens were audible throughout the night and they weren’t muffled in the slightest. I thought the sound of the AC unit would drown them out; but it didn’t. Overall it was a decent stay, a nice property and great service.
- LMLori MeyerNov 1, 20251.0Fee for breakfast and promised complimentary coffee did not exist. Rooms are average... lumpy pillows, scratchy bed cover, bland decor, always something buzzing (heat?). I find the sink outside very useful, here it is in bathroom. In order to get to the hotel or leave, there is a traffic light to highway, it took 5 minutes each time for it to change.
Frequently Asked Questions About Hilton Garden Inn Fairfax
What are the check-in and check-out times at Hilton Garden Inn Fairfax?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Fairfax allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Is Wi-Fi available at Hilton Garden Inn Fairfax?
Yes, free Wi-Fi is available in public areas, and there is a public internet terminal on site.
What accessibility features does Hilton Garden Inn Fairfax offer?
The hotel offers accessible parking, mobility accessible facilities, and accessible elevators.
What dining options are available at Hilton Garden Inn Fairfax?
The hotel has a full-service restaurant offering cooked-to-order breakfast and dinner, a bar, room service, and a convenience store.
Are there fitness and wellness facilities at Hilton Garden Inn Fairfax?
Yes, there is a free fitness center, indoor pools with lifeguards, and a hot tub available for guests.
Does Hilton Garden Inn Fairfax offer any eco-friendly initiatives?
Yes, the hotel holds ISO14001, ISO50001, and HILTON_LIGHTSTAY certifications and has programs for energy conservation, recycling, compostable food containers, and more.
How can guests access Hilton Garden Inn Fairfax via local transportation?
A local shuttle service is available to help guests with transportation needs around the area.
What nearby shopping and entertainment options are available for guests at Hilton Garden Inn Fairfax?
Guests can visit Pender Village Center, a nearby shopping center and cinema, or explore Games Workshop, a hobby and gift shop close to the hotel.
Are there nearby dining options around Hilton Garden Inn Fairfax besides the hotel’s restaurant?
Yes, nearby dining options include Riverside Hot Pot Cuisine for Asian food, Corner Bakery for coffee and American dishes, and Subway for sandwiches.
Where can guests find health and wellness services near Hilton Garden Inn Fairfax?
Nearby health services include Fairfax Medical Massage, Fairfax Allergy Asthma and Sinus Clinic, and Washington Aesthetics Med Spa for medical and wellness treatments.