Garner Hotel Doswell Southeast by IHG

Reviews

• AM

  Alex Meisel

  Apr 5, 2026
  2.0
  Came to visit Kings Dominion and stayed two nights with my son. While booking online, one of the amenities showed an indoor pool with pictures of it. This was the only reason we booked this location. When we arrived after a long day at the park, I asked about the hours for the pool and was informed that after a remodel 4 months ago the pool area has been turned to storage. Feel that we were mislead and had no opportunity to get our money back and book elsewhere so we were stuck with no pool for multiple days. The front desk staff we encountered were friendly and understanding at every interaction we had. Both mornings the gentleman running the desk also had the added responsibility of watching over breakfast which he did well although items ran out. Needs another staff member as it's difficult to do both well. The room was mostly clean, small hairs on bed sheets that we brushed off but other than that no issues. The two stars is for the false advertisement of the pool. Staff and location can't be beat and I would stay again if we didn't want to swim.
• DD

  Daniel Day

  Apr 1, 2026
  2.0
  I normally only leave reviews when I absolutely have too. This feels like one of those times. I had a pretty simple question to ask the property the two days before we arrived. I called multiple times and was put on hold for 10 minutes each time. Literally was just calling to see if they had smart TVs in the rooms. (They don't) No big deal. Just curious. The time that the gentleman actually picked up he just said ,'hello?' I said, is the hotel? 'yeah', uhhh okay then. We arrive on arrival day and we ended up waiting 15 minutes at the unsupervised front desk. There's a sign on the desk that says to call it if you need anything which I did, twice. Each time I HEARD the phone call go through and each time it got declined by the guy at the front desk. Guy shows up, gives me the key, no apologies no nothing. We go upstairs. Room was fine. Beds were comfortable, TVs worked great, no big issues there. The air conditioners were both unplugged which was super weird. My family and I plugged them in to turn them on and a sewage smell leaked out in a hurry, we cracked the window and it almost went away. This is normally an indicator that there's a moisture issue that hasn't been cleaned in sometime, something easy a maintenance department could've missed. Breakfast was terrible, literally nothing there except some weird sausage and an empty pan of eggs. All of the 'baked goods' were so frozen you had to cut them apart to get anything. Finally, the most important thing. I have about 10 years of hotel management experience and it's worth noting that the security for this property is scary bad. While we were waiting for the guy to come back to the desk, my front desk keys along with other people's we're laying out in the open. Attached to all of our personal information. I could've easily grabbed my things, moved on to the room and called it a day. The reason WHY it's so important to fix this issue is because it's personal information. If someone is stalking or after someone then this is their best dream to walk into. Nobody at the front desk and literally everyone's personal information out in the open. You can grab and go. They also take a picture of your driver's license when you give it to them with a personal cell phone which is weird by itself. Please fix your security issue asap before something happens and then you can't fix anything. Do better. Management lacks very strongly here. We come to Kings Dominion once a year, more than happy to change my review next year if you listen to the advice. Thanks.
• JE

  James Edwards

  Mar 22, 2026
  1.0
  WOW worst service ever. One of the worst hotel experiences ever. So you get to be uncomfortable, no tv, no fridge, microwave, in a barely lite room that is over priced with shitty to basically no guest service and Poor wifi setup. Also your keys may not work and have to go back to front desk to fix Stayed in room 118. Dont recommend this place. The staff here are as good as having no staff. My room was supposed to be a king size bed with a sofa bed. Nope go in and its two queens. Im one person. When I go out with conffusion to front desk notice my sheet had a number crossed off and another one written down. He said they were fully booked and that the room the had left. He looked unsure what to say or do. Which seems to be the case with them all around here. The front desk staff have no idea what to do with the most basic guest needs. Starts off with the Ac/heater not working right or at all. Kept saying LC. Which you'd believe is lobby control. Go to thermostat no luck with that either working and guy at front desk looking at you like a deer staring at head lights. The staff either lie and kind of brush you off or care but have no idea what to say or do. A request for new towels should be simple task. It's a newly renovated hotel. My tv had no remote nice size tv that I can't use, ask front desk they reply with oh i dont know must be missing. Power button on tv dorsnt work either and the way its mounted you cant really see if its plugged in. What is it just for show. No screen on windows either. So you get to be uncomfortable and is near a noisy train so hope noise doesnt bother you. I defenetly feel I had a crappy hotel expierience.
• MS

  M & B Auto Sales and Service

  Mar 18, 2026
  2.0
  Stayed here as updated hotel for car show and never got any room services even though signs telling you what to do if you don't want them to do something "take towels, or clean the room". Hotels should only charge per day after stay is good. Not charge your stay then ignore you whole time you are there and not address the issues properly. But the room was clean. TV remotes suck and solar charged. Definitely staying elsewhere next year!
• AB

  Alisa B.

  Feb 27, 2026
  5.0
  Title: A Peaceful, Exceptional Stay — Outstanding Staff! Review: “My stay at the Garner Hotel has been nothing short of wonderful. From the moment I arrived, the entire staff has been warm, welcoming, and genuinely attentive. Every interaction has been marked by kindness, patience, and professionalism — from the front desk to housekeeping, everyone here carries a spirit of excellence. I want to especially recognize Michael, who has gone above and beyond during my stay. His helpfulness, knowledge, and consistent positive attitude made a remarkable difference. He greeted me with kindness every time I came through the lobby and took the time to assist me with information about the IHG rewards program. His customer service is truly top-tier. The environment here is peaceful, clean, and safe — exactly what a traveler needs. I felt cared for and respected at every turn, and I appreciate how smoothly everything has been handled during my stay. The Scripture says, ‘Render therefore to all their dues… honour to whom honour’ (Romans 13:7 KJV), and I want to give honor where it is due. This team deserves it. Thank you, Garner Hotel team, for making my stay comfortable and peaceful. I will gladly return.”

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