Candlewood Suites Chester - Richmond by IHG

Reviews

• JH

  J David Hillery

  3 days ago
  4.0
  One of the stronger properties I've ever stayed at overall. However, I could not get them to a 5. Location & Parking - only 2.5 miles off I95. There are several properties off I95, so they do have intense competition. The lot is very large and even when sold out there is room. A pet peeve is the amount of dirt from contractors that stay. The trash cans in front have maintained their boundaries. A big bonus is electric car hook ups. Property -built in September 2025. The hotel is maintained very well. The staff does a tremendous job keeping dirt and dust down considering. I did alert management on clean the stairwell with lots of contractor debris. Hotel amenities- Candlewood is an extended stay, so it has a full kitchen with supplies. I have utilized the supplies in the kitchen. Workout room is very nice, but will pick at it too since I'm a gym rat. Will breakout a separate. FREE Laundry on site. Coffee 24/7. Small store with drinks, snacks and toiletry items. Outdoor picnic and grilling area. Comfortable lobby with a huge big screen TV. Staff service - this is where they have shined. Front desk smiles, is eager to help. I have needed late checkouts and they accommodated me with my IHG status. Housekeeping staff overseen in the hall ways and elevator all have smiled. They do not offer an automated wake up call service. However, alarm clocks are in the room. Accommodations - Two room keys will be given to guest. One goes inside there. I've stayed in two room types a King and a Deluxe Suite. The rooms have a lot of thoughtful designs for business travelers. The kitchen is a prime example. The open closet is another that has an iron provided. There is plenty of drawer storage. Also a desk. Is present, but unsure if keeping this up. The two rooms were different on climate control. One had a wall and other window. The one would not drop past 68° and was not as comfortable as I would've enjoyed. Comfortable furnishings, especially the bed & pillows and quality liens. A in room safe was cool in my deluxe, but it did not work. Area convinces - There is a new Starbucks directly across the street in Rivers Bend. Also a Food Lion, liquor store and dry cleaners. Many more that are in the Rivers Bend Shopping Center. Walking distance a CVS and Sheetz fueling station. Exercise Room - one of the best weight and cardio rooms in a hotel I've experienced. They have a lot of varied equipment and I used it daily. The temps were kept cold which is perfect! It was also tidy with towels and wipe off cloths. However, I did bring some issues to the managements attention. The big screen tv was unplugged. They fixed that. One of the treadmills is out of order. None of the cardio machine have TV integration working. I like the news on when walking. A scale would be a nice to have. This is a property that I will continue to use and recommend.
• MM

  mabina

  4 days ago
  4.0
  We stayed here during a busy weekend and were so impressed that they held our reservation despite our late check-in. This is a fairly new building, and it shows—the rooms, furniture, and carpets are all new, clean, and very well-maintained. Our suite was spacious and comfortable. While they don't serve a traditional breakfast, the mini kitchen made us feel right at home and was perfect for heating up meals and preparing our own breakfast. My son really enjoyed the gym, and I loved the outdoor seating area. We definitely will be back. Highly recommend.
• BK

  Brandon Kimball

  Mar 3, 2026
  2.0
  Hot water runs out fast. Edit: hot water is intermittent due to others using hot water
• DD

  Dub

  Jan 27, 2026
  1.0
  Do not get Room 409, if you do you will go insane. The hallway ventilation system is so strong it makes an odd howling sound that will drive u crazy trying to sleep. Had to find the desk girl who was extremely nice and helpful try and figure out how to stop it. Towels were the answer w her covering the outside cracks of the door and me doing the same inside. What a nightmare trying to sleep after a 18 shift doing snow removal and getting 3 hrs of sleep before having to go back while dealing w this. Different hotel please. Everything else was good except the banshee howl from the hvac
• JF

  James Fitzhugh

  Jan 5, 2026
  5.0
  Very nice and clean. Great hotel