Candlewood Suites Chester - Richmond by IHG

Reviews

• DS

  Dale Smith

  Apr 13, 2026
  2.0
  To start with I’m gonna say this review is not based off a one time stay. I have stayed here weekly for about 4 months. At first I was really impressed with the rooms. Nice, clean, etc. But, then the issues started. At the top of the list is TV problems. TV doesn’t work, remotes don’t work, remotes missing etc. Then it was the microwave, then the ac, then the disposal. Then there is the cold showers!! It is not an exaggeration when I say I’ve probably averaged a problem every other week. To make it worse it’s usually at check-in after a long , hard day working. On the plus side they usually resolve the small issues quickly but after a while it all just gets old. Maybe I’m just jinxed here but I doubt it. I’ll continue to stay here while I’m in the area working only because my company pays for it. If it were my dime I’d be searching for an alternative.
• OG

  Oscar Garcia

  Mar 26, 2026
  5.0
  Amazing place, great service and super clean
• JH

  J David Hillery

  Mar 8, 2026
  4.0
  One of the stronger properties I've ever stayed at overall. However, I could not get them to a 5. Location & Parking - only 2.5 miles off I95. There are several properties off I95, so they do have intense competition. The lot is very large and even when sold out there is room. A pet peeve is the amount of dirt from contractors that stay. The trash cans in front have maintained their boundaries. A big bonus is electric car hook ups. Property -built in September 2025. The hotel is maintained very well. The staff does a tremendous job keeping dirt and dust down considering. I did alert management on clean the stairwell with lots of contractor debris. Hotel amenities- Candlewood is an extended stay, so it has a full kitchen with supplies. I have utilized the supplies in the kitchen. Workout room is very nice, but will pick at it too since I'm a gym rat. Will breakout a separate. FREE Laundry on site. Coffee 24/7. Small store with drinks, snacks and toiletry items. Outdoor picnic and grilling area. Comfortable lobby with a huge big screen TV. Staff service - this is where they have shined. Front desk smiles, is eager to help. I have needed late checkouts and they accommodated me with my IHG status. Housekeeping staff overseen in the hall ways and elevator all have smiled. They do not offer an automated wake up call service. However, alarm clocks are in the room. Accommodations - Two room keys will be given to guest. One goes inside there. I've stayed in two room types a King and a Deluxe Suite. The rooms have a lot of thoughtful designs for business travelers. The kitchen is a prime example. The open closet is another that has an iron provided. There is plenty of drawer storage. Also a desk. Is present, but unsure if keeping this up. The two rooms were different on climate control. One had a wall and other window. The one would not drop past 68° and was not as comfortable as I would've enjoyed. Comfortable furnishings, especially the bed & pillows and quality liens. A in room safe was cool in my deluxe, but it did not work. Area convinces - There is a new Starbucks directly across the street in Rivers Bend. Also a Food Lion, liquor store and dry cleaners. Many more that are in the Rivers Bend Shopping Center. Walking distance a CVS and Sheetz fueling station. Exercise Room - one of the best weight and cardio rooms in a hotel I've experienced. They have a lot of varied equipment and I used it daily. The temps were kept cold which is perfect! It was also tidy with towels and wipe off cloths. However, I did bring some issues to the managements attention. The big screen tv was unplugged. They fixed that. One of the treadmills is out of order. None of the cardio machine have TV integration working. I like the news on when walking. A scale would be a nice to have. This is a property that I will continue to use and recommend.
• MM

  mabina

  Mar 7, 2026
  4.0
  We stayed here during a busy weekend and were so impressed that they held our reservation despite our late check-in. This is a fairly new building, and it shows—the rooms, furniture, and carpets are all new, clean, and very well-maintained. Our suite was spacious and comfortable. While they don't serve a traditional breakfast, the mini kitchen made us feel right at home and was perfect for heating up meals and preparing our own breakfast. My son really enjoyed the gym, and I loved the outdoor seating area. We definitely will be back. Highly recommend.
• BK

  Brandon Kimball

  Mar 3, 2026
  4.0
  Edit 3/12: after 10 days here hot water has been pretty good! Edit 3/5: hot water is intermittent due to others using hot water March 2, Hot water runs out fast.