Business Details
About
HotelWedding VenueBusiness Meeting Locations
Refresh and reconnect at our Chesapeake hotel with complimentary breakfast, on-site fitness center, and outdoor pool.
Our perfect location near the Chesapeake Greenbrier Mall leaves you moments away from exciting activities, events, shopping, dining, and nightlife. Be sure to dine at one of the nearby restaurants with fresh local seafood, and then take a trip to Norfolk to learn nautical history at Nauticus & the Battleship Wisconsin.
When planning your trip, be sure to add the Virginia Beach Aquarium, Norfolk's Waterside District, and the Chesapeake Great Dismal Swamp to your itinerary. Can’t get enough of the east coast? We’re also minutes away from Spirit of Norfolk cruises, and the Virginia Beach Oceanfront featuring the iconic 3-mile boardwalk with fun activities for the whole family.
Our guestrooms are designed with flexible spaces to relax and renew with family and friends, or get extra work done if you're traveling solo. Featuring a plush bed, premium linens, and your choice of soft or firm pillows, you’ll love the way you wake up feeling refreshed and ready for the day.
Be sure to check out our on-site pantry market, offering a selection of perfectly packaged grab-and-go items from snacks to salads, and tasty treats. If you need local recommendations of things to do or places to see, stop by the front desk and our friendly staff will happily accommodate!
Location
Holiday Inn Express Chesapeake - Norfolk by IHG
721 Conference Center Drive, Chesapeake, VA
23320, United States
Hours
Reviews
4.2
567 reviews
5 stars
312
4 stars
146
3 stars
44
2 stars
24
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer service experiences varied widely, with some guests praising friendly staff while others reported rude and unhelpful interactions.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty bathrooms, bugs, and unkempt common areas.
Room Quality
Guests noted a mix of room conditions, with some rooms being clean and comfortable, while others reported maintenance issues and outdated furnishings.
Breakfast Experience
Breakfast quality and availability received mixed reviews, with some guests enjoying the options while others found it lacking or poorly managed.
Location Convenience
The hotel is conveniently located near major roads and amenities, but some guests expressed concerns about safety in the surrounding area.
- NSNanette ShindledeckerNov 11, 20255.0A great place to stay. Very clean. Our room was clean and comfortable. Staff was friendly. Freedman breakfast was outstanding.
- DWDevon WeaverNov 10, 20255.0Stayed for 3 nights during a hockey tournament. Room was clean, staff was incredibly friendly, free breakfast was good. Great close location to the rink.
- DHDerek HughesNov 1, 20251.0ONE OF THE WORST HOTEL EXPERIENCES I’VE EVER HAD After a 12-hour drive, my wife and I checked into this Holiday Inn completely exhausted. The man at the front desk spoke so quietly we could hardly hear him and showed no warmth or personality, but we let it slide…until we got to our room and found a huge cockroach crawling on the wall and ceiling. We took pictures and went to the front desk, and the employee didn’t seem to care at all. No apology, no concern, just said he’d move us to another room. When we asked to speak with a manager, he told us we couldn’t until Monday. I understand that bugs can happen in any hotel, it’s not necessarily the cockroach that bothered me, but the lack of reaction, action, and reassurance. I expected someone to take it seriously, show motivation, and make us feel like the situation was being addressed. Anyone in the hotel or customer service industry should know that travelers arriving after long hours on the road need to feel relaxed and stress-free. Staff should be friendly, clearly spoken, and empowered to take initiative and make things right on the spot, not pass everything off to management days later. We decided to leave and stay at the Fairfield Marriott down the road, and the difference was night and day. Friendly, responsive staff, spotless rooms, and genuine hospitality. Holiday Inn still hasn’t refunded us, and the lack of care says a lot about the management and their training standards. I’ve stayed in hotels all over the world and have never had such a disappointing experience.
- MBMary BurrowsOct 5, 20255.0Giving this 5 stars because it met all of our needs. Great service at check in, clean room, comfortable bed. Everything we needed. We slept well and took advantage of the Kureg for coffee in the morning. We were in town for a quick weekend and feel we made an excellent choice for a place to stay. We would definitely stay here again.
- RRRKCCOSep 24, 20253.0Staff was wonderful, kind, and efficient. Location is 10/10. Bed was very comfortable and AC worked great. However, there was black mold in my bathroom, rust in my microwave, and the bedside USB chargers did not work. The internet was unreliable at times but that's not really the hotels fault. Just a fyi. Had a good stay overall, but I don't think I will return to this location...as someone who worked in housekeeping for years it's pretty bad to let these key things miss your attention...
Frequently Asked Questions About Holiday Inn Express Chesapeake - Norfolk by IHG
What are the check-in and check-out times at Holiday Inn Express Chesapeake - Norfolk?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included and what kind of breakfast is offered at the hotel?
The hotel offers free breakfast with buffet options available.
Does the hotel offer free Wi-Fi and where is it accessible?
Yes, free Wi-Fi is available in the public areas of the hotel.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel has accessible parking and is mobility accessible with an elevator available.
Are pets allowed at Holiday Inn Express Chesapeake - Norfolk?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel provide business facilities and services?
Yes, the hotel has a business center and offers full-service laundry.
What fitness facilities are available at the hotel?
There is a free fitness center with free weights and a treadmill available for guests.
Is additional sanitation performed in food areas at the hotel?
Yes, the hotel uses commercial grade disinfectant and has enhanced cleaning protocols in food areas and guest rooms.
What nearby hotels are close to Holiday Inn Express Chesapeake - Norfolk for alternative accommodations?
Nearby hotels include Delta Hotels by Marriott Chesapeake Norfolk, Norfolk Marriott Chesapeake, Extended Stay America, Red Roof Inn, Wingate by Wyndham Chesapeake, and Extended Stay America Chesapeake - Greenbrier Circle.
Are there any nearby dining options near Holiday Inn Express Chesapeake - Norfolk?
Yes, the Luminous Restaurant and Lounge, known for breakfast, brunch, and as a bar, is nearby and a convenient option for guests.
What local attractions can guests visit near the hotel for entertainment and sightseeing?
Guests can visit nearby attractions such as the Chesapeake Conference Center for events, and explore the Virginia Beach Aquarium, Norfolk's Waterside District, and the Chesapeake Great Dismal Swamp for family-friendly activities.