Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
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Location
Candlewood Suites Chesapeake/Suffolk by IHG
4809 Market Place, Chesapeake, VA
23321, United States
Hours
Reviews
4.0
444 reviews
5 stars
222
4 stars
97
3 stars
50
2 stars
39
1 star
36
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including mold, roaches, and unclean bathrooms.
Customer Service
While some guests praised the staff for being friendly and accommodating, others reported poor service and unprofessional behavior from management.
Room Quality
Several customers noted that rooms were outdated, poorly maintained, and not as described in bookings, leading to dissatisfaction.
Amenities and Comfort
Guests appreciated the kitchenette facilities and free laundry, but many expressed disappointment over the lack of breakfast options and the overall comfort of the rooms.
Noise and Environment
Numerous reviews mentioned noise disturbances from other guests, impacting the overall comfort and quality of stay.
- AAAriDec 22, 20252.0Room smelled of heavy incense musk. We noticed some very strange things in our room, including spots of black mold in the bathroom by the shower, literal hair somehow glossed into the paint along the baseboards and doorframe, as well as a strange red-brown stain on several walls. If I were of a more curious sort I would wonder of some sort of crime might have been committed here and been badly covered up, it was quite unnerving! The fan on our unit also sounded like it could be cleared for takeoff at any moment with how loud it was whirling away. In all, I could not in good faith recommend this place based on cleanliness alone. The room itself was of middling quality, no outside deck or lounge area.
- JHJennifer HayDec 20, 20254.0A good place for a long stay as they have kitchenettes. Unfortunately, it does mean food odors in the hallways. It's more than due for refurbishment, and the kitchen stove top was greasy. Fridge spotless, though.
- BLBrenda LeDec 15, 20255.0We stayed here this past week and it was very accommodating. Melinda and her team are exceptional! She went above and beyond!!!
- LELybbee EbahotubbiNov 26, 20255.0Samantha was a great help and explained everything so well she is so nice and professional and I can't think of a more enjoyable experience thank you so much candlewood suites for such an awesome experience and stay!!
- MLmarquias lampkinsNov 26, 20255.0These people and rooms are great the customer service is excellent quick to respond and always willing to give an extra hand. My room was clean and the cleaning crew is always there if you need extra accommodations. Big plus is the smell the hallways smell amazing no smells of smoke or anything else. I’m super pleased and will recommend this hotel to my company for all future visits.
Frequently Asked Questions About Candlewood Suites Chesapeake/Suffolk by IHG
What are the check-in and check-out times at Candlewood Suites Chesapeake/Suffolk by IHG?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is free parking available at Candlewood Suites Chesapeake/Suffolk by IHG?
Yes, free parking is available for guests.
Are pets allowed at Candlewood Suites Chesapeake/Suffolk by IHG?
Yes, pets are welcome at the hotel, including dogs. However, cats are not allowed.
Does Candlewood Suites Chesapeake/Suffolk by IHG offer housekeeping services during a guest's stay?
Yes, housekeeping services are available at the hotel.
Is Wi-Fi available at Candlewood Suites Chesapeake/Suffolk by IHG?
Yes, free Wi-Fi is available in public areas.
Does the hotel provide facilities for fitness and workouts?
Yes, the hotel has a fitness center with equipment including elliptical machines and treadmills.
Are there convenience stores near Candlewood Suites Chesapeake/Suffolk by IHG?
Yes, there is a 7-Eleven convenience store nearby, useful for snacks, drinks, or gas.
What dining options are available near Candlewood Suites Chesapeake/Suffolk by IHG?
Nearby restaurants include Burger King for fast food, Old Bay Seafood for Cajun and Creole cuisine, Waffle House for breakfast and brunch, and Fruitsplash Factory offering Caribbean food and smoothies.
Are there any spas or beauty salons near the hotel?
Yes, nearby beauty and spa options include GLOW, Nail Star, Luci Blades Studio, DB Nail Studio, and Salon Styles.
Can guests conduct business or hold events at Candlewood Suites Chesapeake/Suffolk by IHG?
Yes, the hotel features a business center and conference facilities, making it suitable for meetings and events.