Holiday Inn Charlottesville-Monticello by IHG

Reviews

• RV

  RE VH

  Feb 21, 2026
  4.0
  This was a very last minute late time arrival. I had no reservation. The front desk agent, Roan, was so great. He was extremely helpful and I very much appreciated his kindness. The bed was comfortable, the pillows were comfortable. The only reason it doesn’t get five stars for comfort is because the road noise is very loud.
• VV

  Victor

  Feb 19, 2026
  1.0
  Room smells like cigarettes.
• KA

  Kat Adams

  Feb 13, 2026
  2.0
  We were given a room that was not the type that we booked on our reservation. When we inquired at the front desk we were met with bad customer service. The young guy at the front desk was rather rude and confrontational. We just wanted our room reservation honored and he was acting like he upgraded us by giving us two beds but we’re a couple visiting on Valentine’s Day weekend, we don’t want two beds. & then our refrigerator didn’t work.
• AD

  Alex D'Angelo

  Jan 31, 2026
  1.0
  June 2025 Avoid this hotel. We checked in and immediately walked into a room that smelled like urine. The hotel’s solution was to give us an aerosol spray that was industrial use only. They “had no other rooms” available that night and we tried to ignore the smell. After one of us closed the bathroom door to shower we saw a literal poop on the floor. Only after that did they offer us a room that was blocked off for a business account. We declined and asked for our money back and had to contact management ourselves. In my opinion, a refund should’ve been automatic and we didn’t get compensated otherwise. Unless you like being in a room that smells like urine and has a piece of poop in it, avoid this hotel at all costs.
• WG

  WANDA GRAHAM

  Jan 25, 2026
  2.0
  Well first of all I had to stay for my work, the rooms are nice. The location is ideal, the reason why I am reviewing it is because of the condition of the parking lot, snow was everywhere which is understandable, the issue with that is that the parking lot wasn’t plowed in such a manner to get my car out, friends from my job was here as well an we had to dig our path clear……later on the same evening I was able to get my car out an decided to move to a more convenient space, when I did I was struck all over again, other hotel guests helped me out an I was grateful for that, when the plow came through the first time it just more snow in front of the vehicles and I know when I leave in the morning it’s going to be a mess , hotel workers was no big help. It would be great if the hotel had something else in place like ice melt or something, after all hotel rooms are not cheap and to have to dig your way out the parking lot is totally ridiculous to me! I just hope no one will hit my car while trying to get out the darn parking space. Please do better Holiday Inn

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