Holiday Inn National Airport/Crystal City by IHG

Reviews

• A

  완사마 어드벤쳐

  4 days ago
  4.0
  객실 자체는 나쁘지 않다. 호텔이 연식은 좀 되어보이나 객실이 심하게 낡거나 비위생적인 부분은 없었다. 그러나 일단, 호텔 조식이 별로였다. 가격대비 딱히 구성이나 수준이 크게.. 그리고 위치도, crystal city 역에서 1km 넘게 떨어져있어서 걸어오긴 멀어, 공항에서 30분마다 오는 셔틀을 타야했다. 즉, 공항만 이용할 사람에게는 위치가 매우 좋지만, 나처럼 워싱턴 시내를 자주 구경할 것이라면 조금 번거로울 수 있다는 것. 그래서 셔틀이 있어 큰 다행이었다. 전체적으로 만족스러웠으나 저 두가지가 살짝 아쉬워서 별 네개.
• RM

  Rob Marco

  5 days ago
  5.0
  A great hotel. Staff is amazing. Very helpful. Great with kids. The location is near a lot of great things and you are very close to the tourist spots of DC.
• JP

  Joshua Pederson

  Apr 23, 2026
  5.0
  Large rooms and great gym equipment. Tracy at the front desk was very friendly and helpful, management is top tier.
• AC

  amanda caballero

  Apr 12, 2026
  3.0
  Average at best . . . Room is decent. Weekend breakfast was only buffet and at $22 per person is overpriced. Coffee had a lot to be desired . . .
• LC

  Lisa Nicole Cunningham

  Mar 29, 2026
  4.0
  Well this is definitely not a Holiday Inn express. The lobby is nice and clean and smells fresh. However it's full of national guard folk just standing around looking pretty. Every time I got off the elevator I had to maneuver through a mob of them constantly. They would not move out of the way for ladies, I saw others they just stood there like they owned the place. Apparently they've been here for months. Just walking around the city, clogging up the hotel lobby and majorly slowing down the only elevator working. For that reason alone I won't stay here again. I'm in DC. So what am I to expect? I understand that and I did not take any points off for it, but it really put a damper on our stay. What I did take points off for is the fact that I asked when I checked in if there was coffee in the morning, and I was told yes. So when I came down first thing, groggy and they said it's $3 plus tax, for thermos coffee, not even the good stuff that grinds itself, like the newer IHGs have... well, I was fit to be tied at that point. It is too early in the morning to have to go back up to my room for money and all for a lukewarm cup of crappy coffee. Only thing worse would have been using the Keurig. Grrrrrrrrrrrrrrrrrrrrrrr..... Good news is, there's a McDonald's with decent coffee for less than $3 right next door. Still, I find this to be unacceptable for the hotel to not give coffee to their guests. They're taking on bad reviews for this one thing. Also, my bed was not up to par either. Very worn in, this is one of the main reasons I stay with IHG, as they consistently have good beds and linens. One good thing I can say and I do want to give a shout out to, is the Saturday morning hotel clerk, Armad, he never lost his smile even when I was losing my cool a little bit over the coffee. I need my morning coffee what can I say? He was the most pleasant thing about this hotel. He got you the extra star in service. Now, I will say in fairness, if I wasn't always staying in IHGs expresses all the time, I am sure I would be just fine with this place. It is very clean and it does not look too outdated or worn in. They have maintained the building very well. Still... Note to manager, this is how important morning coffee is to many of us. Please do better. Also replace your beds more often, thank you.

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