Business Details
About
Hotel
Enjoy US capital views from our DoubleTree by Hilton Hotel Washington DC- Crystal City hotel in Arlington, VA. We offer panoramic views that include the Washington Monument and the Potomac River, as well as the area’s only revolving rooftop restaurant with DC monument views (Skydome Lounge). Our hotel also features complimentary shuttle service to DCA airport and the DC metro. We are located near trendy restaurants, the Pentagon and Fashion Centre at Pentagon City Mall. We are only three blocks from the Pentagon City metro station – perfect for sightseeing in our nation’s capital. Workout in our fitness center and enjoy five unique dining experiences including fine dining, a casual bistro, in-room dining, lobby bar (local laws apply) and light meals on the run. Our hotel offers 34,000 sq.ft. of flexible meeting space.
Location
DoubleTree by Hilton Hotel Washington DC - Crystal City
300 Army Navy Drive, Arlington, VA
22202-2891, United States
Hours
Reviews
4.0
3,857 reviews
5 stars
1,754
4 stars
1,077
3 stars
482
2 stars
197
1 star
347
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff received high praise for their friendliness and helpfulness, with specific mentions of employees like John and Bilal providing exceptional service.
Cleanliness
While many guests found the hotel clean, several reviews highlighted issues with room cleanliness, including stained linens and dirty carpets.
Room Condition
Numerous guests noted that the rooms and overall decor are outdated and in need of renovation, with complaints about poor maintenance and uncomfortable furnishings.
Parking Issues
Parking was frequently criticized for being expensive and difficult to navigate, with reports of limited availability and tight spaces.
Location
The hotel is well-located near the airport and local attractions, which was appreciated by many guests.
- RKRichelle King1 day ago3.0Care for breakfast? Look elsewhere. I got a runaround that led me to a counter where people wait and no one works there. Tysons Marriott puts this place to shame with amenities. Want to be charged for wifi? $51 to park? Look no further. This is your spot.
- DDdvaldez01Nov 14, 20255.0I used their garage for a week parking at DCA airport which was much cheaper. The garage is tight but not an issue for me. Staff is great and location is quick to airport. They have shuttle service.
- WFWilliam FrielNov 14, 20252.0Outdated and dirty! The hotel feels old and unkept. The entrance is very awkward. There was no one around to help and no baggage carts. I had to carry everything up. The room was dingy and had many maintenance issues. Dust was overflowing from the HVAC. The filter looked like it hadn’t been changed in years. The ice machine was broken. The location was ok but I would not stay here again.
- KOKato OnomizakiNov 10, 20252.0This is a hotel with a convention center, & restaurant all-in-one. Parking is terrible and virtually non-existent. There is underground parking but if there are no available spots you have to call a number to be let out - which seems to be a very common issue. If traveling solo, the logistics of finding parking, checking-in, bringing luggage upstairs is a nightmare. No check-in parking spots, so ppl are double/triple/quadruple parked downstairs. Rooms are extremely dated. Elevators are slow. 5/10 for cleanliness. Staff is slow to respond to basic questions. Staffing was odd. Saw 3 staff in the restaurant/bar and only 1 for check-in with a long line - with additional front desk staff in the backroom. There is also heavy construction in the area surrounding the hotel area. If possible, avoid this hotel. There are multiple other hotels on the same street that are better, faster, cleaner.
- JJJames Spence JrNov 1, 20255.0I am big on customer service and this place has provided nothing but the best. It started with my check-in. Chandler was the definition of customer service. He treated me like I matter and that I was a valuable customer. He is the example of how to get a customer to come back. Thank you, kind sir. Well, I checked out the following morning and when I arrived at my destiny. I discovered that I left a really nice coat in my room. I called the hotel and CeeCee answered. Even though I couldn't see her physically, I saw her smile and felt her heart through the phone. She was on top of it, located my coat, called me back and packaged it well in the front office. My experience here was nothing more than perfect. Thank you. See you soon.
Frequently Asked Questions About DoubleTree by Hilton Hotel Washington DC - Crystal City
What are the check-in and check-out times at DoubleTree by Hilton Hotel Washington DC - Crystal City?
Check-in time is at 4:00 PM and check-out is at 11:00 AM.
Does the hotel provide airport shuttle service?
Yes, there is a free airport shuttle service available to and from DCA airport.
Is the hotel pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
What accessibility features does the hotel have?
The hotel offers accessible parking, accessible elevators, and is mobility accessible.
Are there dining options available at the hotel?
Yes, the hotel has five unique dining experiences including fine dining, a casual bistro, in-room dining, a lobby bar, and light meals on the run.
Does the hotel have fitness and recreational facilities?
Yes, there is a free fitness center available, but there are no pools, hot tubs, or saunas.
Is parking available at the hotel?
Yes, self-parking is available at the hotel.
Can guests use digital keys for their rooms?
Yes, digital guest room keys are available for check-in.
What nearby transportation options are available to guests?
The hotel is three blocks from Pentagon City metro station and offers a complimentary shuttle to DCA airport and the DC metro.
What nearby entertainment and dining options are close to the hotel?
Nearby you can find Latin Skyline lounge and dance club, the Skydome Restaurant with DC monument views, and the Doubletree Restaurant and Lobby Lounge within the hotel.