DoubleTree by Hilton Hotel Washington DC - Crystal City

Reviews

• KD

  Kristin Donovan

  5 days ago
  4.0
  This is my second stay here and both visits were a positive experience. Very friendly staff, clean rooms and central location. We used the lobby area for work and it's a nice big area, so easy to accommodate a group.
• HR

  Harper Rodwell

  Feb 18, 2026
  1.0
  Crumbs in the bed, no ice, no paper towels in lobby restroom, maid knocking before 9 am, paper thin pillows, noisiest bed ever, no pool, elevators take forever, so hot in the whole hotel, smells like weed everywhere, SMALL beds
• MR

  Martin Del Rio

  Feb 17, 2026
  4.0
  Overall the hotel was amazing! Location wise you are close to all the monuments and tons of restaurants near the area. Only issue is PARKING. It is atrocious, and the parking lot that is for the hotel is extremely full at all times. Plan accordingly and find a good place to park, because we spent almost 2 hours driving around for parking. There is a public parking lot not too far away from the hotel I recommend.
• MB

  Mila Brovkina

  Feb 14, 2026
  1.0
  Very outdated and extremely crowded. Both the elevator and escalator were out of order, coffee machine were broken, as well as WiFi, It took over 30 minutes to find parking. Definitely not coming back—avoid this place.
• MB

  Matthew Berry

  Feb 12, 2026
  2.0
  The escalator to the lobby level (one floor above ground) was broken during my entire stay. During peak times, the queue for the elevator was several full cars deep. At one point, the elevator tripped out of service due to being over capacity. When I inquired about the status of the repair for the escalator, staff did not have an ETA. When I inquired about several staircases, the staff said they were all for egress only and could not be reconfigured as an alternative for the escalator. When I asked if the remaining down-direction escalator could be stopped so that it could be used as stairs, staff said it could not - without further explanation. All in all, the staff tried absolutely nothing and they were all out of ideas. If I could have rebooked anywhere else in Crystal City, I would have moved on the first night of my stay. Beyond the escalator situation, the pillows were very uncomfortable. They are feather pillows that go flat very quickly. The furnishings are old and stained. One electrical outlet in my room was not flush with the wall. The rooms with doors to adjoining units leak sound badly. The pool doesn't exist, even though there are still references to it strewn about the hotel's website. There's not really an accessable entrance except by car. The sidewalks were not uniformly shoveled all the way around the building (even though it had stopped snowing days before I arrived). The sole shoveled pathway from Eads St to the lower lobby entrance was too narrow for ADA compliance.

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