Business Details
About
Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Located in the heart of Arlington’s National Landing district, Crowne Plaza Crystal City-Washington D.C. offers unmatched convenience just one mile from Reagan National Airport, steps from Amazon HQ2, and close to the area’s top corporations including Boeing, Lockheed Martin, and Deloitte. With easy access to the Crystal City Metro, guests are minutes from downtown D.C., the National Mall, and iconic landmarks like Arlington National Cemetery and the Smithsonian museums.
Ideal for business and leisure travelers, our hotel features 308 modern guest rooms with complimentary Wi-Fi, ergonomic workspaces, and flat-screen HDTVs. Enjoy fresh breakfast at Veranda Café, unwind with dinner and drinks at Potomac Social Tavern, or grab your favorite brew at our on-site Starbucks.
Guests can also explore nearby favorites like the Fashion Centre at Pentagon City, unique dining at the National Landing Water Park, Long Bridge Park, the Observation Deck at CEB Tower and more.
Whether you're hosting a corporate meeting, wedding, or social event, our 5,800 square feet of flexible event space—including a spacious Grand Ballroom—offers the perfect setting. Additional amenities include a 24-hour fitness center, secure on-site parking, pet-friendly accommodations, and a complimentary airport shuttle.
Discover a seamless stay where comfort, connectivity, and hospitality come together at Crowne Plaza Crystal City.
Location
Crowne Plaza Crystal City-Washington, D.C. by IHG
1480 Crystal Drive, Arlington, VA
22202, United States
Hours
Reviews
4.1
2,163 reviews
5 stars
1,183
4 stars
502
3 stars
209
2 stars
109
1 star
160
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms, hair found in bedding, and unclean bathrooms.
Staff Performance
Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and unprofessional behavior.
Room Condition
Many guests noted that the rooms were outdated and in need of maintenance, with issues such as broken appliances, poor air conditioning, and general wear and tear.
Location and Amenities
The hotel is well-located near public transport and dining options, but guests expressed dissatisfaction with high parking fees and the quality of the breakfast.
- CSChris SmithDec 23, 20252.0Stayed as compensated night due to flight issues and the room was honestly mediocre. Heat/AC didn't seem to work, toilet didn't flush and the TV remote was broken
- KKKeelayDec 17, 20254.0Lively because of the military presence. Got to my room on first stay, was given a bad room. Condom in toilet, bed unmade. Gave 4 stars instead of 3 because the room was slightly upgraded and I was given breakfast. Commendable
- PKpanagiotis kouloubaritsisDec 14, 20254.0Το ξενοδοχείο βρίσκεται σε ήσυχη περιοχή αρκετά κοντά σε σταθμό μετρό. Το δωμάτιο ηταν αρκετά ανετο με καλά στρωματα υπνου και είχε οτι χρειαζεται ενας επισκέπτης όπως : καφετιέρα, σιδερο για τα ρούχα, σεσουαρ για τα μαλλιά. Το παρκινγκ ανετο αλλα λιγο ακριβό και η εξυπηρέτηση στην reception πολυ καλή!!
- NSNinad ShringarpureDec 10, 20252.0I am a Marriott regular but I tried IHG to see the experience since I was given benefits by my credit card company. But the whole experience leaves a little to desire. The staff were rude. When you get stuff from their marketplace I got yelled at even before leaving the marketplace to pay for it. I mean why yell? The wifi was extremely choppy and I was on a business trip. I couldn’t work. They gave me a coupon to get a drink and made me feel every bit uncomfortable asking for the drink at the bar. I won’t come back.
- JKJocelyn KlineDec 5, 20253.0I recently stayed here on a business trip and will probably choose to stay elsewhere if I find myself in the Crystal City area again. I’ll start with the pros: my room was clean, staff was friendly, there’s a Starbucks in the building, and the location felt safe and is pretty convenient/walkable to a Whole Foods, a CVS, and some restaurants. The cons: the hotel is in desperate need of a glow-up. The rooms have seen better days - the headboard on my bed was very worn and had a sticky stain on it, there had clearly been a leak in my room at one point that was covered up with a bad patch job, the carpet was very stained, and the wallpaper was peeling off the walls in places. The elevators were tired and working too hard - they were extremely slow, stopped on random floors even when no one pressed the button, and I prayed I made it off without a rescue mission every time I entered one of them. There are many options in the Reagan airport area and my personal preference would be to pay slightly more per night for a hotel with better upkeep.
Frequently Asked Questions About Crowne Plaza Crystal City-Washington, D.C. by IHG
Is there free Wi-Fi available at Crowne Plaza Crystal City-Washington, D.C. by IHG?
Yes, complimentary Wi-Fi is available at Crowne Plaza Crystal City-Washington, D.C. by IHG for guests.
What is the cancellation policy at Crowne Plaza Crystal City-Washington, D.C. by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Crystal City-Washington, D.C. by IHG?
Yes, we Crowne Plaza Crystal City-Washington, D.C. by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza Crystal City-Washington, D.C. by IHG have accessible rooms?
Yes, Crowne Plaza Crystal City-Washington, D.C. by IHG has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza Crystal City-Washington, D.C. by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Crystal City-Washington, D.C. by IHG front desk for more information.
Is room service available at Crowne Plaza Crystal City-Washington, D.C. by IHG?
Yes, room service is available at Crowne Plaza Crystal City-Washington, D.C. by IHG serving delicious food and drink to your room.
Is free Wi-Fi available at Crowne Plaza Crystal City-Washington, D.C. by IHG?
Yes, complimentary Wi-Fi is available in public areas for all guests.
What are the check-in and check-out times at Crowne Plaza Crystal City-Washington, D.C. by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free airport shuttle service?
Yes, a complimentary airport shuttle is available for guests.
Are pets allowed at Crowne Plaza Crystal City-Washington, D.C. by IHG?
Cats are allowed, but dogs are not permitted at this hotel.
Is the hotel accessible for guests with disabilities?
Yes, the hotel offers accessible parking and mobility accessible rooms to accommodate guests with disabilities.
What dining options are available onsite at Crowne Plaza Crystal City?
Guests can enjoy breakfast at Veranda Café, dinner and drinks at Potomac Social Tavern, and grab coffee at the on-site Starbucks.
Are there fitness facilities available at the hotel?
Yes, a fitness center is available 24/7 free of charge, equipped with elliptical machines, free weights, and treadmills.
What notable nearby attractions can I visit during my stay?
The hotel is close to landmarks such as Arlington National Cemetery, the Smithsonian museums, National Landing Water Park, and Long Bridge Park, perfect for leisure activities before or after your visit.
How can I easily access the hotel from downtown Washington D.C.?
Guests can use the Crystal City Metro station nearby to conveniently reach downtown D.C. and the National Mall from the hotel.
Is there convenient shopping or services near the hotel?
Yes, nearby you'll find the Fashion Centre at Pentagon City and convenience stores like Rite Aid, making shopping and errands easy during your stay.