Brand Certified
Hotel Indigo Old Town Alexandria by IHG
4.4(895 reviews)
Certified by Hotel Indigo Old Town Alexandria by IHG • Mar 01, 2026
Business Details
220 South Union Street, Alexandria, VA
22314, United States
Certified by Hotel Indigo Old Town Alexandria by IHG • Mar 01, 2026
(703) 721-3800
Certified by Hotel Indigo Old Town Alexandria by IHG • Mar 01, 2026
https://www.ihg.com/hotels/us/en/alexandria/axein/hoteldetail
Certified by Hotel Indigo Old Town Alexandria by IHG • Mar 01, 2026
About
Certified by Hotel Indigo Old Town Alexandria by IHG • Mar 01, 2026
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
A cradle of colonial charm in Old Town Alexandria
Nestled on the shores of one of the busiest ports in early America, Hotel Indigo® Old Town Alexandria is a charming enclave of colonial treasures and historic waterfront architecture. Between Old Town's iconic cobblestones to the north and the Potomac's storied banks to the east, our boutique Alexandria hotel showcases the neighborhood's dynamic allure. Conveniently located minutes away from DCA and I-495, our hotel provides easy access to Washington D.C.
Take in views of the river from our guest rooms or from the restaurant overlooking the water, then head out to explore the quaint streets of Alexandria, once home to George Washington, Robert E. Lee and Jim Morrison. Enjoy a gourmet meal at our feature restaurant, Hummingbird Bar + Kitchen, or stay active at our well-equipped fitness center.
Location
Certified by Hotel Indigo Old Town Alexandria by IHG • Mar 01, 2026
Hotel Indigo Old Town Alexandria by IHG
220 South Union Street, Alexandria, VA
22314, United States
Hours
Certified by Hotel Indigo Old Town Alexandria by IHG • Mar 01, 2026
Reviews
4.4
895 reviews
5 stars
571
4 stars
199
3 stars
47
2 stars
34
1 star
44
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location near the Potomac River and Old Town Alexandria, making it convenient for walking to restaurants and attractions.
Staff Service
While many guests appreciated the friendly and accommodating staff, there were several complaints about unprofessional behavior and poor communication from front desk personnel.
Room Quality
Guests reported mixed experiences with room cleanliness and maintenance, with some rooms being clean and comfortable while others had issues like mold, noise, and malfunctioning amenities.
Fees and Charges
Numerous reviews highlighted dissatisfaction with unexpected fees, particularly the 'amenities fee' and high parking costs, which many felt were not adequately disclosed during booking.
Dining Experience
The on-site restaurant received positive feedback for its food quality, but some guests found the prices to be high and the breakfast credit system confusing.
- JRJeanne RunkleFeb 18, 20265.0Great hotel! The staff is fantastic, friendly, and helpful! The location is awesome, easy walking to so many great shops. Plus the walking path on the river is well maintained.
- JKJ KJan 28, 20264.0I had issues with my room it was dirty and there was thermostat issues. However, the pillows were amazing and lofty and the bed was very comfortable. The laughing hyena lady working at the front desk was super annoying.
- MTmatthew tewJan 18, 20265.0Rooms (we had a potomac view suite in the 5th floor) are great but small, but I suppose that is to be expected in Alexandra/DC waterfront
- FWFred WellsJan 11, 20264.0Very comfortable bed, nice sized room with good shower. It was very clean and quiet. The staff is friendly and helpful.
- MDMollyann Haskins DeVoieDec 30, 20251.0We stayed at Hotel Indigo Old Town Alexandria from 12/29–12/30 and had a very disappointing experience due to damage to our vehicle in the hotel’s parking garage. We paid $42 to park in the garage that the hotel directs guests to use. The next morning, we found three traffic cones placed on top of our truck, which resulted in scratches and paint damage to the roof. We immediately reported the incident to hotel management and filed a police report. Despite acknowledging what happened, hotel management repeatedly stated that there was “nothing the hotel can do,” citing the garage being managed by a third-party company and ultimately labeling the situation a “legal matter.” The hotel refused to offer even a basic customer service gesture or goodwill credit, even though the damage occurred on hotel property during our stay. Fortunately, the manager of the parking garage was far more helpful and agreed to comp the parking immediately stating it was “the least they could do”, but the hotel staff lacked the ability to show the same response and customer service. We are frequent IHG guests and routinely choose their properties when traveling. Unfortunately, this experience—and how it was handled—has significantly impacted our perception of both Hotel Indigo and the IHG brand. A small effort to show care for guests would have gone a long way. We hope future guests do not experience the same lack of support.
Frequently Asked Questions About Hotel Indigo Old Town Alexandria by IHG
Is Hotel Indigo Old Town Alexandria by IHG suitable for business travelers?
Yes, Hotel Indigo Old Town Alexandria by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Old Town Alexandria by IHG have a loyalty program?
Yes, Hotel Indigo Old Town Alexandria by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Old Town Alexandria by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Old Town Alexandria by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Old Town Alexandria by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Old Town Alexandria by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
Is the hotel pet-friendly?
Yes, we welcome pets at our Alexandria hotel. Due to the additional cleaning required for rooms with pets, there is a $50 per pet fee per stay, with a limit of no more than 2 pets per room. Please contact the front desk for size and breed restrictions.
Does the hotel have parking available?
Yes, we offer paid on-site parking for our guests with in-and-out privileges. The garage entrance is located on the Duke Street side of our hotel.
Are there dining options on-site?
Absolutely! Enjoy fresh, seasonal fare at Hummingbird Kitchen & Bar—a favorite among locals—for every meal.
What attractions are nearby?
We're located steps from the Potomac River and King Street, home to historic landmarks, charming boutiques, and waterfront dining. Other nearby attractions include The Birchmere and George Washington’s Mount Vernon.
Does the hotel have event spaces?
Yes, our boutique hotel features intimate meeting and event spaces, perfect for small gatherings, business meetings, or celebrations. Our team is happy to assist with planning and catering to make sure your event is memorable.
What accessibility features does Hotel Indigo Old Town Alexandria by IHG offer?
The hotel provides accessible parking and is mobility accessible to accommodate guests with disabilities.
Is breakfast available at the hotel?
Yes, breakfast is available for guests at Hotel Indigo Old Town Alexandria by IHG.
Are pets allowed at Hotel Indigo Old Town Alexandria by IHG?
Yes, the hotel is pet-friendly and welcomes both cats and dogs, with a fee of $50 per pet per stay and a limit of two pets per room.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Does Hotel Indigo Old Town Alexandria by IHG have a fitness center and what equipment is available?
Yes, the hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Is there onsite dining available at the hotel?
Yes, guests can enjoy meals at Hummingbird Bar & Kitchen, which serves fresh, seasonal American fare.
Does the hotel offer parking facilities?
Yes, the hotel provides paid on-site parking with in-and-out privileges; self-parking is also available.
What nearby attractions can guests visit while staying at Hotel Indigo Old Town Alexandria by IHG?
Guests can explore nearby attractions such as Point Lumley Park, the historic King Street area, The Birchmere music venue, and George Washington’s Mount Vernon estate.
How can nearby Bar 86 benefit visitors staying at the hotel?
Bar 86 is a nearby bar where hotel guests can enjoy drinks in a relaxed atmosphere, perfect for unwinding after a day of sightseeing or business meetings.
What nearby coffee shops are available for guests near Hotel Indigo Old Town Alexandria by IHG?
Cafe Du Soleil is a nearby coffee shop where guests can enjoy coffee, smoothies, and light snacks, ideal for starting the day or casual meetings.
Brand Certified Facts from Hotel Indigo Old Town Alexandria by IHG
This information is certified by Hotel Indigo Old Town Alexandria by IHG and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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