Hilton Alexandria Old Town

Reviews

• MM

  Michelle

  Dec 22, 2025
  5.0
  As a frequent traveler and Diamond member/HGV Club owner with Hilton, this is my top pick for a fun Alexandria stay. We stay here frequently- we ride the Amtrak up north, walk across the street, enjoy the evening, then metro to the airport. This hotel is cozy, at the top of King street (close to Amtrak, metro, and a big bus hub), which brings you less than a mile to the water front- a walk that is only made even better as you walk through historic Old Town. We were greeted by the restaurant manager who was kind and friendly, communicated any specials and items on the menu that have changed slightly. Rooms were dark and quiet, surprising given the proximity to the metro! Beds were warm and cozy. TV worked just fine (we watched the Lions lose). We will return next time we want to stay in Alexandria. Come out and visit so we can enjoy the restaurant with you! These recent one star reviews feel fake or improperly informed. The beds were comfortable, shower/bath worked just fine, and there isn’t a pool so I don’t know what that one guy was talking about. Sounds like the other person didn’t have travel insurance or book the right room so they could cancel without a charge. Travel better/smarter and don’t blame the hotel for your issues. Another traveler frequently rates hotels and restaurants low for “rude staff”- honestly, I’m wondering if that is a cultural thing and maybe that reviewer is rude to the staff. Be smart about what reviews you read and who you receive info from.
• GH

  G H

  Dec 21, 2025
  5.0
  We have stayed here several times. Good location for train station access to Washington. A short walk into town. The rooms and hotel in general are a little tired and in need of a refresh. But then the pricing reflects this. Might stay again or might pay the premium and be closer to main St.
• MS

  Mr. Sanchez

  Dec 17, 2025
  1.0
  During my stay, the Hilton property did not fulfill several fundamental front desk and guest service responsibilities. Guest services were inadequate, as check-in and issue resolution were not handled with professionalism or tact. Reservation and administrative processes were mishandled, resulting in billing and payment concerns. Staff failed to provide accurate information regarding hotel services and did not offer appropriate assistance or guidance. There was a noticeable lack of system proficiency and adherence to Hilton brand standards, including poor communication, cleanliness oversight, and failure to follow proper procedures. Additionally, coordination between front desk staff, management, and other departments was ineffective, contributing to an overall negative guest experience.
• FJ

  Fredrick K Koerner Jr

  Dec 14, 2025
  4.0
  Rooms are what you should expect of a Hilton hotel, but I was a bit disappointed that they had a tub in the bathroom vs a walk in shower, and despite w/e setting we lowered the AC unit to, it just would not cool the room. There is a restriction on the unit that it will only cool while it detects someone in the room "to conserve energy". I think this is BS since I just paid for the room use and want it cold when I return back to go to sleep. But even while we were occupying the unit it still wouldn't cool down.
• SE

  Sam E.

  Dec 13, 2025
  1.0
  My Girlfriend booked a few nights recently at the Hilton Alexandria Old Town hotel as we have stayed here quite a few times before. Our flight got cancelled unfortunately out of New York hence we tried contacting the Hotel front desk to notify them, we tried calling over approximately 25 times over the span of the next 2 days and no one answered. Than Hilton honors tried and still no answer. We finally got a hold of Sherri Cooper the Manager or General Manager who said that she would definitely refund our monies after she stated it would reflect after a few bussiness days. The money was never refunded, very unprofessional on her part. We contacted our credit card company as well and they stated that this Hotel is declining to refund your money. We will never come back here. Thank You Sherri for keeping your word. As a Gold Member we have never been treated this way at any other Hilton Hotel.

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