Hilton Alexandria Old Town

Reviews

• CC

  Christina

  Feb 22, 2026
  1.0
  Horrible experience! Last month we stayed at the Hilton for an event for three nights and upon arrival the Hilton staff double charged my credit card. They said it was a glitch in their system and that they will correct the mistake BUT instead of doing that. The charge was remained in our card balance. We had been working with our card holder company for over a month to resolve this issue. Hilton has NOT been responsive, we called the front desk and billing team and no one has been helpful or even bothered to returned our calls. Just today we found out from our call holder company that Hilton claimed the double charge is valid and that we booked two rooms...which is completely false. Again this is due to the glitch they experienced but instead of resolving this and communicating with us. They make up a bogus claim... This will be the last time we stay at the Hilton. If they can't fix their mistakes and then try to make the customer pay for...it's not a brand worth dealing with...
• JD

  John Dove

  Feb 21, 2026
  5.0
  Enjoyed my stay. The bar was roomy. The staff were friendly and helpful.
• T

  Øyvind Tengesdal

  Feb 16, 2026
  4.0
  Very nice hotell. Good gym, nice lobby bar and a great location close to the metro and King St.
• _S

  _ Swartzfager

  Jan 19, 2026
  3.0
  I was very disappointed with the parking situation. I was charged $35/room per day (we had two rooms) for "public" parking at the hotel even though I only had one car. It was basically like paying for an extra night just to have the luxury of parking my car.
• PJ

  Precious Jones

  Jan 17, 2026
  1.0
  Do not STAY here!! Unacceptable experience at Hilton Alexandria–Old Town. The first room was dusty with a peeling toilet seat, visible mold in the bathroom, and a loose shower fixture. I was moved, only to encounter more problems including no heat, a broken in-room phone, and a visibly dirty HVAC filter. These issues disrupted my schedule and raised serious cleanliness concerns. Management failed to take responsibility or resolve the situation. Even though I checked out the same day due to these conditions, I was still charged for two nights and denied a refund. This is far below Hilton standards and completely unacceptable.