Hilton Alexandria Old Town

Reviews

• TU

  Tampa Native, exploring the US

  Nov 16, 2025
  4.0
  Typical Hilton, very nice, clean, updated room, BUT the bed was not comfortable...
• TM

  Tom Mooney

  Nov 13, 2025
  1.0
  My experience with the staff, both over the phone and in person, was disappointing. I encountered a rude parking attendant, unhelpful front desk staff, and a manager whose dismissive attitude made resolving issues difficult. On top of that, my card was charged three times, totaling more than double the room rate, and I had to speak with three different people to get an explanation. While the location is excellent, the service issues were significant enough that I will not be returning. There are many other options that will hopefully offer a better overall experience.
• MS

  m.suheyl sengul

  Nov 10, 2025
  1.0
  We checked with my wife into the hotel on October 29th. Our first room no. 326, had torn and dirty bedding. The room smelled of cigarette smoke, and we couldn't use the A/C, because also the smell was coming from opening the A/C. Around 10 PM on Friday night, October 31st, when we took shower, my wife and I had to bathe in a pool of dirty water because the tub drain was completely clogged. When we called the technician, he explained that we had to vacate the room and that the tub could not be repaired. Instead of apologizing, the receptionist gave us a new room, acting as if she were overpaying. At midnight, we had to pack all of our luggages and move back to the new room, no. 544. Most interesting think the tub of the new room was also clogged in room no.544, We had to shower in a pool of dirty water for three more nights. I didn't call the technician because I was fed up with this hotel and its inadequacies. On the day I checked out Monday 3th Nov, I conveyed all my concerns and complaints face to face and true whatsapp messagge to the assistant manager, Adam. I explained that I had paid the hotel in full and that they had provided absolutely imperfect service in return. Although he promised to get back to me at max 5:00 PM on the same day, he absolutely did not. Our moral damages were not compensated in any way. I choose this hotel because I was trusting the Hilton brand. I definitely do not think it deserves the Hilton brand. Assistant manager Adam has photos of the bathtubs in both rooms, filled with dirty water, on his WhatsApp. He didn't even respond as promised. We paid in full for a 6-night stay for a perfectly clean and functional room, but in return, we had to stay in a dirty, broken-down room.
• MO

  Molly O

  Nov 8, 2025
  2.0
  I went there a few days ago and when my friends walked into their room the found pills on the floor and a hug in their bed. It was disgusting but luckily they got too switch rooms. My and my other friends room was okay though. Tv kept on glitching and there was banging on the wall at night which was annoying but other than that it was fine. Really only 2 stars for the Starbucks which was nice.
• SS

  Sofia

  Nov 7, 2025
  4.0
  We came to this hotel for a school trip to DC. We had a really nice room with a good view of the train going by. For our school we even had a dance on our first night and a dinner. We got breakfast every morning. But the food was not very good the dinner tasted like nothing and our breakfast wasn’t the best. But over all it was great.

Frequently Asked Questions About Hilton Alexandria Old Town