Embassy Suites by Hilton Alexandria Old Town

Reviews

• CB

  Cory Burmeister

  5 days ago
  3.0
  Horrible WiFi. It’s 2026 and they make you re authenticate every 24 hours - you will be booted from the network - do not rely on the connection for business.
• MW

  Mary Wallachy

  Feb 23, 2026
  5.0
  My family and I have stayed at this hotel several times over the last 6 months. It is in an excellent location to access all forms of transportation. Also, walking down historic King Street to the waterfront is very doable. The many restaurant choices and access to all forms of art, entertainment, and services is endless. The staff at the Embassy Suites is exceptional. Alan is my absolute go to person for all our needs. He made every stay for all of my family members the best experience possible. Anthony, Romancia, Henry, Justin, and the manager, Steve were all extremely helpful and standout for their service. We will continue to stay at this property in the future. There is lovely breakfast buffet in the morning. An evening social time is an added enjoyable amenity. Every time we stay here is like coming home.
• KD

  Kathi Donegan

  Feb 22, 2026
  5.0
  We were in town for a conference and had the best base by staying here. The staff were all terrific with a special shout out to Anthony Garcia Perez at the front desk. He very kindly went above and beyond the usual customer service level by sorting out a large reservation issue we had (at our own making). Maria was also very helpful in getting us into a different room so that we could settle in more quickly. While the breakfast was great, the room spotless and the location unbeatable, none of that matters as much as feeling heard and taken care of by a professional and caring staff.
• BH

  Barry Hicks

  Feb 18, 2026
  5.0
  Great time with the family, both staff and accommodations were superb. Would definitely visit again.
• KT

  Kasa tv

  Feb 3, 2026
  4.0
  Update: We returned for another two night stay over Valentine’s Day weekend. The rate for the room and parking was higher than our previous visit, and we were told it was due to the holiday weekend, which we understood. The young lady who checked us in (I believe her name was Maria) was very kind and graciously took care of the parking for us, which we truly appreciated. Unfortunately, the first room we were assigned had a very strong bleach smell that was overwhelming. It immediately caused my wife to start sneezing, and the irritation continued until we left the room. We brought it to management’s attention, and Henry promptly stepped in to resolve the issue. He moved us to another room and credited our account $50 to use at the on-site restaurant. Thank you, Henry, for making things right and for your professionalism. Overall, our stay was wonderful, and we do plan to return again soon. As a suggestion, we would love to see some updates and extra attention to detail, such as replacing damaged curtains, repairing scratches on the furniture, and ensuring thorough dusting by housekeeping. The rooms and security hold are on the pricier side, so maintaining the upkeep of the rooms and overall property would truly match the value guests are paying. We booked this hotel for a weekend getaway where we could truly relax, unwind, and enjoy some quality time together. We checked in later in the evening, and right away we were impressed by how large and beautiful the hotel was. We parked in front of the hotel to check in and unload our luggage. I was a bit surprised to learn there was a $400 incidental hold placed on my account, as I’m more accustomed to a $100 hold. However, since we’re not wild guests, I wasn’t too concerned. Parking was $36.92 per day, and while the garage was conveniently located directly under the hotel, I do feel that hotel guests shouldn’t be charged that much. If the parking belongs to the hotel, it should be complimentary, or at least offered at a discounted guest rate. We were given drink tickets upon check-in, but we didn’t get around to using them. Once we entered our room, I took photos and videos and was honestly shocked by the number of visible damages. I immediately called the front desk and was asked to come down and show them the photos. The staff seemed genuinely surprised and explained that housekeeping is supposed to report all damages to management. If these issues weren’t previously reported, I can’t fault management for that. Later that evening, management called our room to apologize and offered to move us to another room. We declined since we loved the corner room and had already settled in. They kindly offered a discount on our first night, which we appreciated. The hotel is in a great location, right across the street from the train station and about 2 miles from charming Old Town Alexandria. On warmer days, it would be an easy and enjoyable walk. Since it was very cold during our stay, the hotel guests took advantage of the free trolley service, which was a nice bonus. Breakfast was far from the typical hotel breakfast. There was something for everyone. We enjoyed freshly made omelets, toast, fresh fruit, orange juice, and coffee. The breakfast staff were very kind and friendly, and the hotel overall was very clean and well-maintained. I did deduct one star because, considering the nightly rate, parking should be free or no more than $15 per day. Overall, we had a great stay with comfortable night’s rest and delicious breakfast. We didn’t get a chance to try the restaurant this time, but we definitely will on our next visit. We plan on returning again soon. Ps. This is a pet friendly hotel which was another bonus.

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