Holiday Inn Express & Suites Salt Lake City West Valley by IHG

Reviews

• CW

  Colby Wakeman

  2 days ago
  4.0
  Good hotel for the price. The indoor pool place is great for getting energy out of kids stuck in a car all day on a road trip.
• CM

  Christopher Maxwell

  Nov 6, 2025
  1.0
  DO NOT STAY HERE! FRAUDULENT ACTIVITY AT THIS SITE!!! I have been back and forth with this location about a charge added to my card for 80+ dollars. I was ensured the money would be returned that it was a mistake! Money was never returned anf management will promise to return your call but never do so. You will be avoided and even lied to. Please people beware! This is our hard earned money, we do not deserve to be scammed nor lied to!!! Best of luck if youre forced to stay here!
• MH

  Michael Hyde

  Nov 2, 2025
  2.0
  We specifically booked this hotel for the water slide, although they don't advertise anywhere that the water slide is only available for a couple of days and for only a few hours during those days. It's closed for most of the week. We won't be able to use it even once while we're here. The details are just hidden in an FAQ area on the website and not clearly stated. I had to hunt to find it, even after I knew what I was looking for.
• SR

  Savanna Richmond

  Nov 2, 2025
  5.0
  We booked a room here specifically for the pool and the waterslide. If you have kids, they must be 48 inches tall to ride the waterslide. They have an attendant actively checking rider height. Other reviews made it sound like no one was really checking the kid's height but that wasn't the case for our stay. I felt bad because my son is just shy of the height requirement so he was bummed he couldn't do the waterslide. The pool area for kids is great though although if there are bigger kids, I'd highly suggest watching your littles so they don't get run over by older kids. Hot tub was nice as well and allowed my husband and I to sit and soak while we had a view of the kids play area and smaller slide. Breakfast was good with plenty of options for picky eaters. Staff was friendly from checking in to check out. Room was clean, shower was decent, and overall I'd stay here again.
• JS

  Jerome Smith

  Oct 14, 2025
  1.0
  I will never come to this place again worst experience ever and im a ihg memeber who stop and travel alot because well im a truck driver.Long story short I was racially profiled getting breakfast as the only black man the hotel decided to send the only black lady to come to me asking me what room I'm in I didn't respond because I been a guest for 3 days thru Columbus weekend I feel 100% disgusted by this lady actions as I know she was sent by this other white man who looked like a manager I was threatened to have police called on me because I'm getting breakfast that I literally paid for with room. I dnt think everyone in the world bad people but this was a unfortunate situation of been racially profiled into the worst experience ever experienced. Noise all days past hours except my last day never complained because weekend holiday not getting involved in a noise ordinance they couldn't uphold im just a guy who hates conflict. To explain experience i never felt more hopeless and worthless in my life those simple words in front of those other people was very much life changing for me I will replay this experience the rest of my life salt lake city have failed me as a person as a citizen I pray no one ever have to experience this level of disrespect ever in life 💔

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