Holiday Inn Express & Suites Salt Lake City West Valley by IHG

Reviews

• CC

  Cade Cole

  Feb 15, 2026
  1.0
  This is the worst Holiday Inn I’ve ever stayed in, no question. The room had a strong musty/moldy smell, the mini fridge was leaking water all over the tile entryway, the filthy peel-and-stick carpet tiles were pulling up. The entire room/bathroom was dingy and disgusting. And my god the mold smell! I could have booked a nicer airbnb for $100 cheaper, but we thought the kids would enjoy the Grins and Fins pool area. The water was freezing. It’s described as a “splash pad,” but the shallow end is a foot deep and too much for a 2 year old. There are no age/size rules for the various pool areas so there were big kids knocking the littles over. So we paid extra money for an amenity that we couldn’t even enjoy. I complained to the front desk both nights about how dirty our room was (housekeeping never came to do a stay-over clean even after specifically requesting the floors be cleaned) and all they did was give me rewards points. So if I wasn’t a member could I have received a partial refund? Doesn’t seem worth it to book as a member. We’ve recently stayed in Denver CO and Cheyenne WY and didn’t have any of these issues, so it’s not a Holiday Inn problem it’s this specific hotel is nasty. Beware.
• LS

  Libby Sanderson

  Feb 6, 2026
  4.0
  We live locally (about 40 minutes away). My son had a day off school so we decided to go on a staycation. We have seen the hotel with a waterslide from the freeway for years and were interested in staying here. Overall we had a good time. Pros: the staff was very friendly and professional. The breakfast was tasty and had a great variety of choices. The rooms were clean and the beds were comfortable. The pool was the highlight. It was quite large and lots of fun for the kids. Cons: the insulation is poor. We could hear every step from above and our neighbors TV. The big waterslide (the reason we booked this hotel) is only open on the weekends. Since we were there on a weekday, so we didn’t get to use it. But, overall we had a nice stay.
• SD

  Shelagh Davis

  Jan 1, 2026
  4.0
  Everyone was very friendly and helpful. The room was clean but had a very specific odor. We talked to the front desk and house keeping came up and sprayed the room. The smell went away for a bit but came back.
• YR

  Yareli Rodriguez

  Dec 19, 2025
  5.0
  Tuve una excelente experiencia en el hotel Holiday Inn. Las instalaciones son cómodas, limpias y muy bien mantenidas, lo que hizo que mi estancia fuera muy agradable. El personal es profesional y siempre dispuesto a ayudar. Quiero destacar especialmente la atención de Nancy y Patricia, quienes fueron excelentes y muy amigables. Su amabilidad, profesionalismo y disposición hicieron que me sintiera bienvenido en todo momento. Sin duda, recomendaría este hotel y volvería a hospedarme aquí. I had a great experience at the Holiday Inn. The facilities are comfortable, clean, and well maintained, making my stay very pleasant. The staff is professional and always willing to help. I would especially like to highlight Nancy and Patricia, whose service was excellent and very friendly. Their kindness, professionalism, and positive attitude made me feel truly welcome. I would definitely recommend this hotel and would gladly stay here again.
• MJ

  Matt J

  Dec 12, 2025
  3.0
  When you reserve a room online, it shows the pool is open every day, most of the day. When you check in, there is a sign stating the slide is only open Friday-Sunday, and the pool doesn't open until 4PM. I checked in on a Thursday and specifically asked if the slide would be open. Front deck staff assured me it would be open, again on a Thursday. Long story short, when the pool opened at 4PM the same staff told me they still weren't sure if the slide would open. It never did. We had the place to ourselves, so that was nice. Second time staying at this place for the slide, without my kids being able to use the slide. The place does have a good breakfast!

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