Holiday Inn Express & Suites Salt Lake City West Valley by IHG
4.01257 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
West Valley Water Park Hotel Offers an Unforgettable Experience
Our West Valley, Utah hotel's quality is unmatched by other Salt Lake City area hotels. Families love our Grins and Fins Water park featuring three pools, a play area and a 183-ft water slide. Come see why we're the finest West Valley, Utah.
Centrally located in the Salt Lake Valley off I-215 and 3500 South, our West Valley, Utah hotel is located directly next to the Utah TRAX system which is a direct transport to and from Salt Lake City International Airport, and the downtown area.
Location
Holiday Inn Express & Suites Salt Lake City West Valley by IHG
3036 South Decker Lake Drive, West Valley City, UT
84119, United States
Hours
Reviews
4.0
1,257 reviews
5 stars
644
4 stars
304
3 stars
120
2 stars
66
1 star
123
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who provided exceptional service.
Cleanliness
Overall, guests noted that the rooms and facilities were clean, although some reported issues with odors and maintenance in certain areas.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, with many guests enjoying the options available.
Pool Experience
The pool and water slide were highlighted as fun for families, though some guests expressed disappointment about limited hours and maintenance issues.
Customer Service Issues
Several reviews mentioned poor customer service experiences, including issues with management and billing disputes.
- SDShelagh DavisJan 1, 20264.0Everyone was very friendly and helpful. The room was clean but had a very specific odor. We talked to the front desk and house keeping came up and sprayed the room. The smell went away for a bit but came back.
- YRYareli RodriguezDec 19, 20255.0Tuve una excelente experiencia en el hotel Holiday Inn. Las instalaciones son cómodas, limpias y muy bien mantenidas, lo que hizo que mi estancia fuera muy agradable. El personal es profesional y siempre dispuesto a ayudar. Quiero destacar especialmente la atención de Nancy y Patricia, quienes fueron excelentes y muy amigables. Su amabilidad, profesionalismo y disposición hicieron que me sintiera bienvenido en todo momento. Sin duda, recomendaría este hotel y volvería a hospedarme aquí. I had a great experience at the Holiday Inn. The facilities are comfortable, clean, and well maintained, making my stay very pleasant. The staff is professional and always willing to help. I would especially like to highlight Nancy and Patricia, whose service was excellent and very friendly. Their kindness, professionalism, and positive attitude made me feel truly welcome. I would definitely recommend this hotel and would gladly stay here again.
- MJMatt JDec 12, 20253.0When you reserve a room online, it shows the pool is open every day, most of the day. When you check in, there is a sign stating the slide is only open Friday-Sunday, and the pool doesn't open until 4PM. I checked in on a Thursday and specifically asked if the slide would be open. Front deck staff assured me it would be open, again on a Thursday. Long story short, when the pool opened at 4PM the same staff told me they still weren't sure if the slide would open. It never did. We had the place to ourselves, so that was nice. Second time staying at this place for the slide, without my kids being able to use the slide. The place does have a good breakfast!
- KKKaitlyn KauschDec 9, 20254.0This hotel was the perfect place to stay to be near the downtown but not directly in it! The staff was lovely and our room was perfect. Breakfast was always delicious and the place was always clean! Really nice hotel to stay at in a not too busy area.
- TCThe Shade ConstructNov 29, 20252.0It's ok at best. We had flying ants all over our room, mostly in the bathroom. Kids are everywhere and the walls are thin enough to hear both the kids and dogs. It's also tucked back behind an event center and is kinda hard to find/ get to, not to mention being in a dirty area. The security door on the east end doesn't work and random people just kinda wander in and mosey around. The dirt and tarps are a dead giveaway that they aren't staying at the hotel. The doors don't seal either and have gaps all the way around so you can hear everything going on in the hallways. The pool is cool and has a big water slide, but that's probably the highlight of the whole place.
Frequently Asked Questions About Holiday Inn Express & Suites Salt Lake City West Valley by IHG
What are the check-in and check-out times at the hotel?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is breakfast included with my stay at the hotel?
Yes, a free buffet breakfast is available for all guests.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas.
Is the hotel pet-friendly?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
Are there any fitness facilities available at the hotel?
Yes, the hotel has a free fitness center with elliptical machines, free weights, and treadmills.
Does the hotel offer accessibility features?
Yes, the hotel offers accessible parking, mobility accessible facilities, and an elevator.
What safety and sanitation measures are in place at the hotel?
The hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, employs trained staff in cleaning and hand washing, provides sanitizers, and disinfects or discards plastic keycards.
What nearby transportation options can guests use to reach the hotel?
Guests can use the Utah TRAX system at nearby TRAX Decker Lake station for direct transport to Salt Lake City International Airport and downtown. Taxi services like West Valley Taxi and Salt Lake Valley Shuttle are also available.
Are there nearby entertainment or recreational options for families staying at the hotel?
Yes, guests can enjoy the Grins and Fins indoor water park featuring pools and a 183-ft water slide, and the nearby water park and wading pool at the hotel itself.
What dining options are available near the hotel?
Chili's Grill & Bar is a nearby restaurant where guests can enjoy meals outside of the hotel.