Business Details
About
HotelBest Western
Located in Springville,UT, the Best Western Mountain View Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.8
874 reviews
5 stars
408
4 stars
207
3 stars
93
2 stars
50
1 star
116
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unkempt bathrooms.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others reported poor service and lack of responsiveness from management.
Facilities and Maintenance
Guests noted various maintenance issues, including broken equipment, lack of elevators, and outdated facilities.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests appreciating the variety while others found it lacking or poorly managed.
Location and Accessibility
The hotel is conveniently located near the freeway, but accessibility issues were noted, particularly the absence of elevators.
- SBStacy BrownJan 2, 20261.0When we arrived we were told that their credit card machine "quits working every night at about 10:00(pm), we don't know why that's just what it does". They didn't even try to run my credit card, they just asked me to fill out a form authorizing them to run it when the machine started working again. I thought that this was very strange, but never imagined the inconvenience that this would become. Later at about 12:40 am, after our whole family was asleep, we are all startled awake by the VERY loud hotel room phone. It was a call from the front desk, saying that there was a problem with our credit card and that we need to come down right away to pay for the room. My husband & I had to get up, get dressed, and go down to the front desk, just to realize that when their machine had started working again they tried running our card, but it wouldn't go through, so we needed to pay another way. The staff seemed to think that this was a justifiable excuse to wake us up in the middle of the night as though we were trying to deceitfully avoid paying. I had used customer loyalty points to pay for nearly half the room cost, so it wasn't even a significant amount of money that was owed. All of this could have easily been handled on check-in (if they had reliable equipment) or even at check-out the next morning. The hotel's inability to correct their ongoing credit card equipment problem and decision instead to wake us up in the middle of the night, left us not only completely dissatisfied as customers, but insulted as well.
- TFTerry FenwickNov 12, 20252.0Front desk was the only perk to our stay.. room was cold bathroom in poor condition. The worst was someone smoking pot outside by our room.. no instructions for the TV... breakfast was rather skimpy
- NCNicole CassinghamOct 27, 20252.0Tell others about your experience.
- EOEmile OOct 10, 20255.0I don’t believe I have ever had a bad stay at a Best Western. They are all pretty consistent. Pricing of course varies. Particularly if you use Booking.com or Expedia. Their breakfast was nice. Room was clean and very nice. Would stay again.
- TBT. BilibinOct 5, 20255.0Floor board in Rm 137 needs attention-it’s sticking up and catching the foot.
Frequently Asked Questions About Best Western Mountain View Inn
Does the Best Western Mountain View Inn offer free breakfast?
Yes, the Best Western Mountain View Inn offers free breakfast to its guests.
Are pets allowed at Best Western Mountain View Inn?
Yes, pets are welcome at the Best Western Mountain View Inn, and dogs are specifically allowed.
Is the Best Western Mountain View Inn a smoke-free property?
Yes, the Best Western Mountain View Inn is a smoke-free property to ensure a clean environment.
Is free Wi-Fi available at Best Western Mountain View Inn?
Yes, free Wi-Fi is available for all guests at the Best Western Mountain View Inn.
What are the operating hours of Best Western Mountain View Inn?
The Best Western Mountain View Inn is open 24 hours a day, 7 days a week.
Where is Best Western Mountain View Inn located?
Best Western Mountain View Inn is located at 1455 N 1750 W, Springville, Utah, 84663, USA.
Does Best Western Mountain View Inn offer any special promotions?
Yes, there is a promotion where if you stay 2 nights, you receive a $50 Best Western Gift Card.
What nearby dining options are available to guests at Best Western Mountain View Inn?
Guests can enjoy meals at La Costa Nayarita, a nearby Mexican and Latin American food truck offering authentic cuisine.
Are there any nearby attractions or places of interest around Best Western Mountain View Inn?
While the profile mainly lists the hotel itself nearby, guests can explore local eateries like La Costa Nayarita nearby for a taste of local flavor.
How can guests use nearby locations to better access Best Western Mountain View Inn?
Nearby locations such as local dining spots like La Costa Nayarita offer convenient options for guests before or after their stay, enhancing their visit experience.