At the Best Western Plus Cotton Tree Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Cotton Tree Inn will stand out among other hotels in Sandy,UT. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Cotton Tree Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Multiple reviews highlighted concerns about room cleanliness, including dirty floors, unclean bathrooms, and leftover items from previous guests.
Staff Service
Customer experiences with staff varied widely; while some praised friendly and helpful service, others reported rude or unhelpful interactions.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality.
Location and Amenities
The hotel is well-located with easy access to restaurants and attractions, but some amenities like the pool and hot tub were reported as underwhelming or unavailable.
Reservation Issues
Several guests experienced problems with reservations, including cancellations and check-in difficulties, leading to frustration.
ME
Meli Estrada
1 day ago
4.0
Muy cómodo, solo que olía mucho a cigarrilllo. Y me dió mucha alergia el polvo que había.
JM
Jenn Muir
Nov 2, 2025
1.0
Arrived at the Cotton Tree at midnight with my 2 preteen children to check into my room that I had reserved and paid online only to be treated like a trespasser. The night clerk was rude and short with us. I was very disappointed but tired so we just went to our room and try to forget about it. However, we opened the door to our room, we found the floor was dirty, a used towel hanging in the bathroom and the mirrors had not been cleaned. I probably should have left and got a refund, but due to the late hour and rude front desk situation, we stayed. Breakfast the next morning was ok. I know it's just a continental breakfast but the breads were stale and the pancake machine ran out do batter which no one would attend to. Overall, not a great experience and I won't be back. I guess my advice would be to check in very early so you don't upset the night employee and bring cleaning supplies.
AM
Amanda Mendenhall
Oct 28, 2025
5.0
Rooms were nice, pool was fun, staff were friendly, and the location was great. The coffee in the room wasn’t great but the coffee and breakfast downstairs was good. I would stay there again.
AC
Amanda Christiansen
Oct 17, 2025
5.0
We have stayed here multiple times now and the employees are super friendly and the rooms are always spotless. Cozy and the pool is great too.
JW
Jasmine Washington
Oct 14, 2025
5.0
We had a great stay. Our view was beautiful, pool was nice, and reasonably pricing.