Business Details
About
HotelBest Western
At the Best Western Plus Airport Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Airport Inn & Suites will stand out among other hotels in Salt Lake City,UT. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Airport Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Airport Inn & Suites
5433 W Wiley Post Way, Salt Lake City, UT
84116, United States
Hours
Reviews
3.9
1,398 reviews
5 stars
632
4 stars
384
3 stars
151
2 stars
80
1 star
151
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were significant complaints about a specific front desk employee who was described as rude and unprofessional.
Cleanliness
Most reviews highlighted the cleanliness of the rooms and common areas, although there were isolated reports of issues such as mold and unclean jet tubs.
Facilities and Amenities
Guests appreciated the comfortable beds and good breakfast options, but there were multiple complaints about ongoing maintenance issues, particularly with hot water and room conditions.
Customer Service Issues
Several reviews noted poor customer service experiences, particularly regarding handling complaints and reservations, which negatively impacted guests' overall satisfaction.
Location
The hotel’s proximity to the airport was frequently mentioned as a positive aspect, making it convenient for travelers.
- CNCarolyn Norman3 days ago5.0The rooms are very clean, and quiet. The exercise room is more than sufficient, and the pool and hot tub are very nice.
- AIAnthony Engro iiDec 28, 20255.0Very nice best western. New ish remodel. Comfy bed. Definitely would stay again. Mal was fast , efficient and friendly. Located right off 80. Easy In n Out.
- PWPatrick WatsonDec 27, 20251.0Previously I tried to write a review concerning this establishment, but apparently, I was too long-winded and the program shut me down. So suffice it to say that we got the wrong room, it was not cleaned and several items were broken, including the heater. When I inquired as to getting some fresh towels, I was informed that none could be issued until I produced the soiled ones.
- ACalexandria craigDec 25, 20252.0I don usually write bad reviews but you had HORRIBLE customer service from your front customer service agent. On 4 seperate occasions she was arrogant and rude to our family… she had a nasty attitude and the worst customer service I’ve ever experienced. Your younger staff are so lovey and nice but this one particular staff member ( mature, white long hair) works morning shifts. Just had the worst attitude possible. It’s really sad to say because every other staff member on your team are so lovely but for whatever reason your particular staff member really ruined our stay and dampened our days. Im honestly giving one star because of her but if it wasnt for her we would say your hotel has some great staff!
- DDDaniel G. DeGrisellesDec 21, 20255.0Loved it. The construction wasn't a problem. Beds were good, breakfast excellent, service excellent.
Frequently Asked Questions About Best Western Plus Airport Inn & Suites
Are dogs and pets allowed at Best Western Plus Airport Inn & Suites?
Yes, dogs and pets are welcome at Best Western Plus Airport Inn & Suites.
Is free Wi-Fi available for guests at this hotel?
Yes, free Wi-Fi is available for all guests at Best Western Plus Airport Inn & Suites.
What are the check-in hours at Best Western Plus Airport Inn & Suites?
The hotel operates 24 hours a day, 7 days a week, so you can check in at any time.
Does Best Western Plus Airport Inn & Suites offer facilities for business travelers?
Yes, all guest rooms include a spacious work desk and free internet to accommodate business travelers.
Are there any fitness amenities available at Best Western Plus Airport Inn & Suites?
Yes, the hotel has an in-house fitness room to help you maintain your workout routine while traveling.
Is there a mini fridge provided in the rooms for extended stays?
Yes, each room has a convenient in-room mini fridge ideal for drinks and snacks, perfect for extended stays.
What restaurants are near Best Western Plus Airport Inn & Suites?
Nearby dining options include Perkins American Food Co., The Glowbal Bite, Cedar Creek Grill, and Café Rio Mexican Grill.
Can guests access nearby parks or outdoor activities from the hotel?
Yes, Stonewater Park is nearby, offering outdoor and active life opportunities for guests to enjoy.
Are there other hotels near Best Western Plus Airport Inn & Suites for guests to consider?
Yes, several nearby hotels include Spark by Hilton Salt Lake City Airport, Fairfield Inn & Suites Salt Lake City Airport, Four Points by Sheraton Salt Lake City Airport, and Comfort Inn Salt Lake City International Airport.
How can guests contact Best Western Plus Airport Inn & Suites?
You can contact the hotel by phone at +1 801-428-0900 or visit their website at http://bestwestern.com.