At the Best Western Plus Provo University Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Provo University Inn will stand out among other hotels in Provo,UT. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Provo University Inn will provide you with the superior customer service that you are used to at any Best Western hotel.
Multiple reviews highlighted concerns about cleanliness, including dirty bathrooms, unvacuumed areas, and reports of bugs.
Customer Service
While some guests praised the friendly and helpful staff, others reported poor service, including unresponsive front desk staff and rude management.
Breakfast Quality
Several customers expressed dissatisfaction with the breakfast options, citing limited selections and poor quality.
Room Condition
Guests noted that rooms were often outdated, with issues such as peeling wallpaper, uncomfortable beds, and malfunctioning amenities.
Location Benefits
The hotel’s location was frequently mentioned as a positive aspect, being close to local attractions and dining options.
DA
Dani A
Dec 28, 2025
5.0
The rooms were quite nice and overall this hotel was very nice. I would suggest though at breakfast, if you're going to put out dry biscuits, how about some sausage gravy to go with them?? Also, the yogurt was out rather early, but we survived 💪 👍
GW
Gen Wright
Dec 28, 2025
5.0
This location is one of my favorites, the staff at the front desk is always so courteous and kind, those gals are patient and provide wonderful customer service. Thank you so much, ladies! You exceed expectations. Thank you 🤙🏼❤️
JT
Jeannie Turpin
Dec 17, 2025
3.0
The bed was extremely hard and it was curved at the edge so I felt like I was continually rolling off the bed. There was no fan in the bathroom. I won't be going back here.
TA
Tracy Alexander
Dec 7, 2025
1.0
This hotel is such a great location. We stay here because it is close to everything in Provo. But they have double charged us almost every time we check out. Even when we confirm the room was prepaid…we check and they charge a card we used for our security deposit the entire amount of our stay. Its is a nightmare to deal with them and be refunded.
JG
John Galt
Nov 21, 2025
5.0
The staff and service is amazing, this building is clean and safe and the best part is there are numerous restaurants near by. Highly recommend the stay here.