Holiday Inn Express & Suites Park City by IHG

Reviews

• MB

  Megan Brown

  3 days ago
  4.0
  Overall it was a great stay. Comfortable and clean. Could use some updates and the room had a strong cleaner or fragrant smell and the fan was kind of noisy but everything else was great. Staff was nice, check in/out essy and quick. Lots of free parking. Close to restaurants and walmart.
• PB

  Paul B

  Jan 13, 2026
  1.0
  No hot water. No notice about the lack of hot water at check even though they knew. Only suggestion was to go to the rec center next door. No effort to fix the situation.
• HH

  Hal Halladay

  Jan 13, 2026
  2.0
  My visit included no hot water and a blow dryer that didn't work. So, I took a cold shower and did my best before my meeting where I was the presenter. I called the front on both and was told the boiler quit. They never sent up a new blow dryer. What is most frustrating is I didn't hear much concern or apology for either. You pay nearly $200 for the night and you think you might get some empathy when a major deliverable for a room (hot shower) isn't available. Nothing offered to compensate for their fail and I didn't have the time or energy to argue before my presentation.
• CB

  Chris Ballam

  Jan 10, 2026
  5.0
  I got a great deal on a one night stay. The breakfast was great with pancakes, sausage, eggs, biscuits and gravy, cereal, fruit, cinnamon rolls, juice, bagels, muffins, etc.
• JR

  Jessica Reyes

  Dec 27, 2025
  2.0
  We stayed at this hotel from December 23–26 for a family Christmas vacation. The location was great, and the rooms were clean and comfortable, which we appreciated. Unfortunately, our experience was negatively affected by ongoing issues with inconsistent hot water during the first two days of our stay. We attempted to call the front desk multiple times, but no one answered, which forced us to go downstairs to speak to someone in person. When we arrived, we found the employee at the front desk sitting with his feet kicked up, which was surprising given that guest calls were going unanswered. We were told the water heating system needed to be restarted and that it would take about 30 minutes for the water to heat back up. In reality, it took nearly an hour, and the same issue happened again the following day. We were informed that the hotel would provide a 15% discount for the days affected by the hot water issue, but later discovered that no discount was ever applied, which was very disappointing especially considering the cost of staying during the holiday season. While the hotel does have positives such as cleanliness and a great location, the lack of hot water, difficulty reaching staff, and the unfulfilled promise of compensation took away from what should have been an enjoyable family vacation.

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