Holiday Inn Express & Suites Salt Lake City South - Murray by IHG
4.1956 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
The Holiday Inn Express and Suites is located in the heart of all things that brings you to Murray, UT.
We are the nearest hotel from Intermountain Medical Center in Murray, UT, and less than 20 miles from the internationally acclaimed "greatest snow on earth" at Snowbird, Brighton, Solitude and Alta ski resorts. We have it all. We are only a short 14 minute walk from the Murray Central Transportation Center with direct access to Salt Lake International Airport, Downtown Salt Lake City via UTA Frontrunner and TRAX trains. We are 6 miles from Mountain America Exposition Center and 8 miles from Delta Center and just minutes from premier shopping, dining and entertainment and all the adventures that Salt Lake City, the Wasatch Mountains and the Salt Lake Valley has to offer.
Whether you are here for business or leisure, The Holiday Inn Express and Suites is a favorite for visitors to Murray and look forward to becoming your favorite too.
Location
Holiday Inn Express & Suites Salt Lake City South - Murray by IHG
5429 South Commerce Drive, Murray, UT
84107, United States
Hours
Reviews
4.1
956 reviews
5 stars
509
4 stars
243
3 stars
75
2 stars
37
1 star
92
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted rude and unhelpful staff, particularly at the front desk, leading to a negative customer experience.
Cleanliness Issues
Many guests reported unsatisfactory cleanliness in rooms and common areas, including dirty bathrooms and unclean linens.
Breakfast Quality
The breakfast offerings were frequently criticized for being poorly stocked, lacking variety, and not meeting expectations for a Holiday Inn.
Management Problems
Guests expressed frustration with management's lack of responsiveness to complaints and issues, indicating poor oversight and customer service.
Room Maintenance
Several reviews mentioned maintenance issues such as broken amenities, malfunctioning locks, and outdated facilities.
- HHHarmony3 days ago1.0What a terrible experience. I was told my 2 ESA dogs could stay but was then accosted by staff as soon as I could open my eyes to take them out for the morning, telling me I would be charged $300 per their policy because someone hadn’t left a NOTE LAST NIGHT ON MY ACCOUNT. GET A LIFE, DO BETTER!
- PMPaige Madison6 days ago1.0I can’t believe how rude the employee Hana was. I got there at 11 pm, we were moving and I had an early shift so my husband got me a hotel room. We thought it was prepaid so I wasn’t too worried about checking in without him, as I’ve done it before. However, Hana was rude right off the bat and argumentative with me. I said “oh, I thought it was prepaid, and I’ve done it before,” to which she said “no.” And that’s it. So she refused to check me in or help me troubleshoot. I said I could call my husband and have him talk to her and verify it was his card because I did bring his card, and she said no that would be fraud. So I called my husband on the phone to tell him what was going on so he could send me the money and I could just use my card and then I could hear her talking to another girl that she was training I guess, and complaining about another customer who was in a similar situation as me. She was so unfriendly and rude and I hope she’s not the manager, because that was so unprofessional on her part and one of the worst experiences I’ve ever had at this hotel. And it’s not proper etiquette to be complaining about another customer while you have a customer listening.
- SGSouthern Comic GeekDec 2, 20252.0I have used this hotel for 11 years everytime I go out to Salt Lake. It is well positioned for me, the rooms are nice enough for the price and haven't had any problems. However after this year I'll be seeeking a different venue going forward. The whole hotel staff is new and know nothing. They gave one of my rooms to someone else. They tried to charge me anyway. They wouldnt let one of guests check in. The regional manager was nice and told me she would get things handled but that didnt happen. And now, they won't return my call.
- TRTevon RobertsNov 16, 20255.0Clean and quiet!
- SMSandy MacKainNov 14, 20253.0Some of the night clerks were a bit rude when we needed more towels. They seemed like it was an inconvenience. The breakfast person did not speak English so it was difficult to communicate with her. Some of the machines in the workout room didn’t have the displace and tracking working. You need wipes in the workout room, so guests can wipe their equipment when complete.
Frequently Asked Questions About Holiday Inn Express & Suites Salt Lake City South - Murray by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Salt Lake City South - Murray?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free breakfast to guests?
Yes, a free buffet breakfast is available to all guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessibility features including accessible parking and mobility accessible facilities.
Are pets allowed at the Holiday Inn Express & Suites Salt Lake City South - Murray?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas of the hotel.
What fitness facilities are available at the hotel?
The hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Is there a business center or meeting room at the hotel?
Yes, the hotel features a business center and has one meeting room available for guest use.
How can guests get from Holiday Inn Express & Suites Salt Lake City South - Murray to Murray Central Transportation Center?
Guests can enjoy a short 14-minute walk to Murray Central Transportation Center, which offers direct access to Salt Lake International Airport and Downtown Salt Lake City via UTA Frontrunner and TRAX trains.
Are there nearby car rental agencies available for guests at the hotel?
Yes, both Budget Rent A Car and Budget Car Rental agencies are located near the hotel for convenient vehicle rental options.
What nearby attractions or venues can guests visit around the hotel?
Guests can visit the Mountain America Exposition Center about 6 miles away and the Delta Center around 8 miles from the hotel. Additionally, Salt Lake City’s Wasatch Mountains and premier shopping and dining are just minutes away.