Holiday Inn Express & Suites Salt Lake City South - Murray by IHG

Reviews

• MM

  Marcus Romanowski, MD

  Mar 8, 2026
  1.0
  TERRIBLE CUSTOMER SERVICE!! My daughter attempted to cancel her reservation here after Holiday Inn sent her an email telling her an expected service would not be available during her stay. She requested a refund, which they denied; they wouldn’t even offer a partial credit. MANAGEMENT RUDE & DISRESPECTFUL to young women! Customers service UNRESONSIVE! STAY ELSEWHERE!
• PD

  Phoenix Danger

  Mar 2, 2026
  1.0
  The workers at the front desk we're so rude to my family when they came to pick me up! I will never stay at any of there hotel's! Worst experience of my life!
• ER

  Elaine Robins

  Feb 28, 2026
  5.0
  This hotel was excellent! The young lady who checked us in was very helpful and knd. The only problem we encounter was there was no hairdryer in the room. The girl was working alone at the desk and could not assist me causing me to go out with a wet head...but that was all
• HS

  Hope Stagner

  Feb 10, 2026
  1.0
  The only thing good about this location is that there close to the hospital my son had a tragic accident and the last thing you want is to come and check in and not be greeted by the staff and to later find out she's the supervisor for the front desk and I believe her name was Hana. And then to deal with the same situation when checking out only this time the staff was in the back I had to shout out to let her know we where there checking out and I didn't catch her name but it started with a N and I did tell her I was going to contact her supervisor and then come to find out the women I encountered when checking in was her supervised shoking. We've been loyal customers for 5 years the only good incounter we had during our stay was from the breakfast attendant I believe her name was Ashley she was constantly bringing out fresh food. She would also inform us when she brought out fresh food. Along with constantly wiping the tables which is a big plus, welcoming everyone with a smile which is nice to wake up to at 6am.
• RV

  R Vel

  Feb 10, 2026
  1.0
  I was first greated by a gal named Naomi she was nice but totally on something she smelt like marijuana. With the blood shot eyes along with the squinty eyes and dry mouth that go with in not pleasant when that the first point of contact. My room also didn't look like it was cleaned properly maybe rushed, she is not changed. Ii ended up leaving and going to the Hilton... Worst stay I've ever had in a while.

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