Business Details
About
HotelHilton
The Hilton Garden Inn Salt Lake City/Layton hotel is just 25 miles north of downtown Salt Lake City, Utah, 30 miles from Snow Basin ski resort, two miles south of Hill Air Force Base and just east of Interstate 15. Our Salt Lake City area hotel is are within walking distance to over 20 great restaurants, the Layton Hills Mall, two movie theaters, a SuperTarget, shops and much more.
Our Hilton Garden Inn Salt Lake City/Layton hotel is attached to the NEW Davis Conference Center, boasts 147 well-appointed guestrooms, including six suites. Each hotel room features every amenity, including a refrigerator, microwave, complimentary wireless high-speed Internet access, a spacious work desk and PrinterOn (print from your room) capability. The Hilton Garden Inn hotel in Layton, Utah features the Great American Grill and Club Fahrenheit (a private club for members), an indoor pool, whirlpool, fitness center, and 24-hour business center.
The Davis Conference Center is designed to deliver stellar events in a majestic setting, from intimate meetings to grand exhibits. The 70,000 square foot Center and picturesque courtyard offer integrated presentation amenities, wireless high-speed Internet access and inspiring architecture. We have 22 break-out rooms, a new 18,000 sq. ft. expo hall, and three ballrooms (Meridian 12,500 sq. ft., Stratus 7,000 sq. ft., Twilight 3,100 sq. ft.) all on one floor - no steps! Plus, lots of complimentary parking, all on one level, making move-in's and move-out's a breeze. Even more, we feature fine-dining cuisine, not ''conference food''...your attendees will be amazed. Service is key and each employee knows this - you will feel at ease with your most complex, high-tech events at the Davis Conference Center.
Come enjoy Utah hospitality at our Hilton Garden Inn Salt Lake City/Layton hotel.
*****Everything. Right Where You Need It. *****
Location
Hilton Garden Inn Salt Lake City/Layton
762 West Heritage Park Blvd, Layton, UT
84041, United States
Hours
Reviews
4.2
1,003 reviews
5 stars
571
4 stars
252
3 stars
80
2 stars
43
1 star
57
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about dirty rooms, including mold, sticky surfaces, and unemptied trash.
Customer Service
While some guests praised the friendly staff, others reported poor service, including unresponsive front desk staff and issues with lost items.
Check-in Experience
Several customers experienced delays and issues during check-in, with rooms not being ready at the promised time.
Breakfast Charges
Guests expressed disappointment over the lack of complimentary breakfast, with many noting that breakfast was an additional charge.
Location and Amenities
The hotel's location near the Davis Conference Center and local dining options received positive feedback, along with some amenities like the pool.
- RBRoyal BushNov 26, 20252.0How was my stay? Let me as you. How do you think my stay was? As a former hotel employee, I understand everything that it takes to lead a hotel. To a Hilton standard. Check in time is 3:00 pm. We tried checking in at 2:00 pm but there were no rooms. I was given the standard “we had so many check outs and so many check ins we will have rooms at 3:00 pm” Scripts are for those who can’t have a conversation with a guest and improvise on their own. You can do better. We came back at 3:00 pm to check in. Still no rooms available. No apology. No ETA. Just they are working on it. (I could school you on how we do checkouts in the housekeeping department, in terms of communicating with the front desk and providing ETA’s for guests that are waiting. That is not my job.) I came back 30 minutes later and was going to be told no rooms yet but housekeeping WALKED the updated ready list to the front desk. No radios? Can’t use the last guest room you inspected to call the front desk? While there leadership was involved in a conversation involving Hilton Honors WiFi not working. Do you think that leadership acknowledged the guests at the front desk? No. They didn’t make eye contact either. (I will come back to this point shortly!) As we made our way to our room we had to navigate the housekeeping carts NOT parked closest to the wall AND overflowing red trash cans of dirty linen in the hallways. (I will come back to this as well.) Housekeeping and other hotel staff did NOT greet us within 3, 2 or 1 feet. Really? I wonder were THAT culture came from? OH WAIT I KNOW! The management team (not leadership). You can do better. We got a call early Saturday morning wanting to know if we were up until 3:00 am making noise and having a party as someone complained. I said no, we are two 60 year old men who were in bed before 11:00 pm. The front desk restated the complaints they had. I said it was not us and I would not repeat myself again. Say. If there WAS a complaint at 3:00 am in the morning, why did someone not come up to investigate? They would have known in 30 seconds it wasn’t from our room! That call was rude, unprofessional and a disgrace to the Hilton name. You can do better. I went to the pool on Saturday afternoon. Live flaking paint on the ceiling. Exterior doors with gaps in the bottom large enough for bugs and rodents. And active growing algae on the tile floors because they are not being cleaned properly daily. You can do better. The straw for me was Sunday morning, the day of check out, around 8:00 am housekeeping is knocking on our locked door. ARE YOU KIDDING ME! I immediately called the front desk and was not polite. I started to be read a script of why that happened. I DON’T CARE! You have one job to do. MY COMFORT. I had very little! (I could school you on how we housekeepers could be more efficient on this, but that is not my job.) As we were leaving, the hallways were lined with MORE carts and more dirty laundry baskets. Some left in the hallways for more than an hour. I know for 100% certainty that is NOT Hilton standard, and I am betting not local or state fire code either. They would impede most anyone trying to get out in case of an actual emergency. Upon checking out, I was hoping I would be asked how my stay was. Nope. A simple “do you want your receipt emailed?” Again, is this your standard? I would say you can do better. At this point, I understand under your current management, there is no chance for that. I have stayed in lower scale self service hotels that were truly lead by hospitality leaders, not managers, and had an exceptional stay. On a scale of 1 to 5, 5 being the best, this was a 2 at best. And for that, I am being kind. I will be sharing this with Hilton Corporate, Trip Adviser, and Google. I want guests to know what to expect.
- CACarlosromo AdkinsNov 17, 20254.0Purchase premium internet service but my TV streaming devices will not connect. My computer and phone connection is fine but your premium internet is the same speed as the normal internet service given to all customers. The hotel staff removed the premium internet charges from my room account.
- DKDave KongNov 13, 20255.0Nice hotel, friendly staff and good restaurant!
- OMOwen MillerNov 4, 20255.0Fantastic service at this location. Also attached to the Davis Conference Center, which makes visiting there convenient. Nice looking gym and pool (but I didn't use either). Nice breakfast from 6am, but cost is extra (just FYI)! 🏨
- SSSketchy ScreeNov 1, 20255.0Best hotel. Although you have to pay $14 extra for breakfast. Has alot of business people, so it's quiet and clean Breakfast option are buffet or menu item. Definitely will stay here when traveling again.
Frequently Asked Questions About Hilton Garden Inn Salt Lake City/Layton
What are the check-in and check-out times at Hilton Garden Inn Salt Lake City/Layton?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is the Hilton Garden Inn Salt Lake City/Layton pet-friendly?
Yes, the hotel welcomes both cats and dogs.
Does Hilton Garden Inn Salt Lake City/Layton offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Are there any accessible facilities at the Hilton Garden Inn Salt Lake City/Layton?
Yes, the hotel offers accessible parking, elevators, and an accessible pool for guests with mobility needs.
Does the hotel provide any fitness or recreational facilities?
Yes, the hotel features a free fitness center with equipment like elliptical machines, free weights, and treadmills, as well as an indoor pool and hot tub.
Is there a restaurant or bar on-site at Hilton Garden Inn Salt Lake City/Layton?
Yes, the hotel has one restaurant called the Great American Grill and the Fahrenheit Lounge bar.
What payment methods are accepted at the hotel?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Can guests park their vehicles at the Hilton Garden Inn Salt Lake City/Layton?
Yes, self-parking is available for free at the hotel.
What nearby dining options are available close to the Hilton Garden Inn Salt Lake City/Layton?
Guests can explore nearby dining spots such as Blanquita's Mexican Grill Seafood and Bar, Mac Cool's Public House, Holy Smoke BBQ & Grill, Corbin's Grille, and Roosters Brewing Co.
Are there any entertainment venues near the hotel where guests can unwind?
Yes, guests can visit Anime Banzai arcade, High Tide Card Show & Collectibles event venue, and the Davis Conference Center for various events and entertainment.
What shopping destinations are within walking distance of Hilton Garden Inn Salt Lake City/Layton?
The hotel is within walking distance to the Layton Hills Mall, a SuperTarget, and various shops for guests to explore.