Best Western Butch Cassidy Inn

Reviews

• AH

  Alison Hanson

  3 days ago
  3.0
  Nope. Stayed here this summer when driving through the state. Though it's stated that all the rooms have been updated (since a fire took place), the room we stayed in would not be considered up-to-date now, even for a two-star hotel. The carpets were dated and musty. The room layout was extremely awkward, with the second bed in a separate room that barely fit the bed. The bathroom tile was nearly falling off the shower, the window would not stay up and the sink was held up by a two-by-four. I wasn't expecting anything fancy, but I was expecting fresh rooms. The room we were in (under the stairs) was dark and depressing. It did come with a refrigerator and we were able to have our small dog for an additional fee. The AC worked. I wish we had paid a bit more for the newer hotel in town. What's more, we stayed in a Best Western two days later, which was cheaper and much nicer. The value for what we spent here was not worth it.
• KK

  Kat

  3 days ago
  1.0
  I stayed here for one night after a 14-hour drive and had a really disappointing experience. When I got to the room, the bed linens were clearly not clean - there was hair inside the sheets, marks on the bedding, and mascara on the pillowcase. I was exhausted and tried to overlook it, but it was so unhygienic that I ended up showering again, going out to my car, and grabbing my sleeping bag so I could sleep on top of the bed. The fridge in the room also didn’t work. The next morning I reported everything to the front desk. The staff member said a manager would contact me, but no one ever reached out. For the price and basic expectations of cleanliness, this was unacceptable. I would not stay here again and cannot recommend it. Super gross!!! UPDATED: Per their response: "Cleanliness is something we take extremely seriously, and the condition you described is not at all reflective of our standards" - CLEARY THIS IS NOT THE CASE IF YOU READ ALL THE OTHER REVIEWS OF SHEETS NOT BEING CHANGED. EWW!
• RA

  Richard Anderson

  Nov 4, 2025
  5.0
  Good
• JD

  Jessica Diaz

  Oct 9, 2025
  1.0
  The room was dirty , shower had other peoples hair and the towels were stain and they still put them in the room . We told the person at front and instead of switching us to another room they just gave us clean towels l.
• RG

  Ryan G

  Oct 8, 2025
  1.0
  We had a less-than-great stay here, mostly because of cleanliness issues. When we got there, it looked like maybe someone had slept in the bed and that the sheets hadn't been changed, and that the bed had just been remade -- and there was some hair in the bed. We asked for new sheets, and when we went to take off the old sheets, we found that the mattress topper had a lot of accumulated hair. In addition, between the bed and the wall was another hair collection. It seemed like they probably (usually) change the sheets but seldom did anything deeper. Also, when we unfolded the new sheets, there was a live seed bug in them, fwiw. The carpet looked pretty dirty too; we wondered if they ever deep cleaned it. The bathroom had some hair in it when we arrived, too. And the general condition of the room was poor, for example, in order to close the bathroom door, you had to push hard laterally on the top so that it would fit into the frame. The trash can in the pet relief area outside was also overflowing with trash and (pet) poop bags. Considering we paid $250 to stay here (to be fair, that was during leaf turn in Autumn), well, the price and the room condition seemed pretty wildly mismatched. On the flip side, the front desk staff was very friendly and helpful, and our experience in the area nearby (Cedar Breaks) was great.

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