Four Seasons Resort and Residences Jackson Hole

Reviews

• JN

  Jason Niziol

  6 days ago
  5.0
  Absolute luxury. We stayed here for a week in a huge suite and it was magical. My three boys aged 9, 11, 13 had the best time. The restaurants were so delicious. We loved the pool and the tram to the top of the mountain. The service was exceptional. First class all the way and awesome time!!!
• NN

  Nikki

  Oct 7, 2026
  5.0
  Beautiful property, impeccable service, and the perfect location in Teton Village. Everything was thoughtfully done, from the rooms to the dining and hospitality. Another wonderful Four Seasons stay!!
• GS

  Greg Smyth

  Sep 29, 2026
  5.0
  The staff is second to none. While we are only in the area 4-5 times a year for generally no more than 2 weeks at a time, they immediately recognize us and treat us like family!!! By no means is it inexpensive, but we aren’t staying at a Holiday Inn Express.
• MD

  Marcus DeAngelis

  Sep 11, 2026
  1.0
  Extremely disappointing experience at Four Seasons Resort and Residences Jackson Hole. We had traveled for an important business meeting and were scheduled to arrive on Wednesday. Due to severe weather, our connecting flight was cancelled and we were stranded in Dallas. As soon as we knew we could not arrive as planned, I immediately called the hotel and spoke with Arini, the manager on duty. I explained the situation and told her we would not be able to arrive until Friday evening, after our business meeting had already passed, and would therefore need to cancel our stay. Arini assured me that she understood and specifically told me she would call the following day to confirm our refund. She explained that the General Manager had left for the evening but only needed to approve the refund. She never called. I had to make multiple calls and leave several voicemails before finally getting a response. I was then told that the General Manager had declined the refund and that the hotel would instead offer a return stay at the same property, with the restriction that it had to be used before the end of the year. What was most disappointing was not simply the refusal to refund the stay—it was the fact that I was given a clear assurance by the manager on duty, relied on that assurance, and then had to chase the hotel down for an answer. I understand that hotels have cancellation policies. I also understand that weather disruptions are complicated. What I do not expect from a Four Seasons is for a manager to tell a guest one thing, fail to follow up, and then have the decision reversed without any meaningful consideration of the circumstances. The entire experience was completely inconsistent with the level of service and hospitality I associate with the Four Seasons name. If you are considering staying here, I would strongly recommend understanding exactly how the property handles weather-related cancellations before booking. Unfortunately, based on our experience, I cannot recommend this property.
• MD

  Mallory D

  Sep 5, 2026
  2.0
  We booked the Four Seasons Spa in Teton Village for my sister’s bachelorette trip because we wanted to do something special, relaxing, and upscale together. Unfortunately, this was probably the least relaxing spa experience I have ever had. The spa was completely overcrowded. The waiting/relaxation area is extremely small, and there were so many people packed into it that multiple groups were piled onto the same couches together. We were literally sitting shoulder-to-shoulder with strangers while waiting for our treatments. There was no privacy, no peaceful atmosphere, and absolutely nothing about it felt luxurious or relaxing. For a Four Seasons, I was honestly shocked at how small and chaotic the entire spa felt. We specifically chose this property because we expected a higher-end experience for such an important weekend, and it was a huge disappointment. The facilities were also much more limited than the website makes them appear. If you are not staying at the hotel, you do not have access to the outdoor pool or many of the resort amenities shown online. The actual spa experience for outside guests is basically limited to an indoor hot tub, cold plunge, and steam room. On top of that, the shower areas were not clean and had hair throughout them, which is completely unacceptable at this price point. The treatments themselves may have been good, but that does not make up for the overall experience. A spa, especially a Four Seasons spa, is supposed to feel peaceful, private, clean, and relaxing. This felt crowded, cramped, misleading, and chaotic. For my sister’s bachelorette, this was incredibly disappointing. We could have spent the day at another spa and had a completely different experience. I would not recommend this spa to anyone looking for a relaxing day spa experience, and I definitely would not recommend it for a special occasion.

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