Holiday Inn Express & Suites Sheridan South by IHG

Reviews

• ZR

  Zach Roach

  Jun 20, 2026
  1.0
  Sad to see them decline my wife’s registered service dog after a 14 hour road trip… don’t recommend, nor will look at booking and will give the location in buffalo our continued business.
• CG

  Connie Gomez

  Jun 19, 2026
  3.0
  I stayed at this hotel on June 18, 2026, while traveling with my husband and two young children after a very long day of driving. The room itself was clean, the beds were comfortable, and overall the property appeared well-maintained. However, my experience with customer service was disappointing enough that I cannot give this hotel a 5-star review. When we arrived to check in, my husband politely asked if there was a restroom he could use. We had been driving for approximately 14 hours and were traveling with two small children, so finding a restroom was important. The older woman working at the front desk immediately responded in a rude and dismissive manner, stating, “There are no public restrooms.” After we explained that we were checking in and had just arrived after a long drive, she finally told my husband where the restroom was located. The interaction felt unnecessarily hostile and unwelcoming, especially considering we were paying guests. Unfortunately, the customer service issues continued after we got to our room. We discovered that the microwave was broken and could not be used. Since we needed it to warm food for our children, my husband went to the front desk to report the problem. The same employee came to our room and, before even properly inspecting the microwave, stated in a rude tone, “You’re having issues with your microwave? Just press stop and open it. It looks fine to me.” I explained that the issue was not user error and pointed out that the microwave door itself was physically damaged. We had literally just arrived and had not even had enough time to use it. Instead of acknowledging the problem, she appeared annoyed and mumbled under her breath while looking at it, saying something along the lines of, “Ugh, I don’t know why this is like this.” She then left and returned approximately 30 minutes later with a replacement microwave. When she brought it back, she again spoke with an attitude and said, “Make sure you unlock it (press 0) before you try opening it again.” At that point, I found the comment insulting. I know how to operate a microwave, and the original issue was a physically broken door… not an inability to use the appliance correctly. Rather than apologizing for the inconvenience or acknowledging that the microwave was defective, she seemed intent on implying that the problem was our fault. I want to be clear that the room itself was good. It was clean, the beds were comfortable, and I had no complaints about the accommodations. We left around 5:00 a.m., so I cannot comment on the breakfast. Had it not been for the repeated rude interactions with the front desk employee, I would have happily given this hotel a 5-star review. Customer service can make or break a guest’s experience, and unfortunately, the attitude and professionalism displayed during our stay significantly impacted what otherwise would have been a pleasant visit.
• SS

  Scott

  Jun 15, 2026
  3.0
  Nice new hotel, great bed and shower and cold AC. Not worth the $200 for a new hotel without a microwave or coffee maker.
• AP

  Anna Pyne

  May 25, 2026
  2.0
  I’m here on a work trip for three weeks… I’m not a messy person nor do i expect people to clean up after me but during my stay they’ve barely given me any towels or new trash bags. I don’t expect someone to come by everyday but two-three times a week getting a new trash bag and towels would be nice. I’m about ready to ask if I can borrow a vacuum. When I first checked in, there was hair all over the floor. I shed a lot but that hair wasn’t mine. Plus not waking up to them blasting their music while cleaning rooms. By 8am breakfast is cold and the eggs made me so sick. This is a place to sleep but for being a brand new hotel, this is sad. I’m up and out of my room by 8:30am so you’d think that would be good enough to get a little refresh once a week. Depending on which side you’re on, view can be pretty nice.
• CK

  Christina K

  May 20, 2026
  1.0
  Brand new and it smells like it. We all woke up with bloody noses and nausea from the intense VOC off gassing. They put an obscene amount of air freshener in the common areas to try to cover it up but that made it worse. When we got up to our floor (3) every single door that did not have a guest (it was a slow weekend and there were only like a dozen cars in the parking lot) was cracked open. From the elevator to our room, that was like 20 doors. I felt very unsafe and this has to be a security issue. No breakfast hours given at check in, not that it mattered, they closed up 10-15 minutes early anyway. The cleanliness level has the potential to rapidly decline at this location. I had to wipe up hair from the the corners of the bathroom and behind the door and clean up a sticky footprint. There was something nasty in the corner behind the toilet I would not touch so I put a kleenex over it. Would have voiced all of my issues at check out but they didn't even ask me how my stay was. Just what room were you in and do you need a receipt? I could tell my concerns would not be addresses so now it goes here instead. Their new hotel special was $199. HA! Way overpriced. Was lured by the new hotel label. Should have stuck with Hilton. Will not be back.

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