Best Western Logan Inn

Reviews

• VH

  Vincent Bobby Harris

  Jun 10, 2026
  5.0
  Rooms seemed small not enough windo for natural sunlight.
• SS

  Stefan

  May 31, 2026
  1.0
  We stayed here because everything else in the area was booked and we wanted a place close to the trails for riding our side-by-side. The first night was fine overall. Check-in felt a bit strange because nobody really explained anything to us, and we had to ask a lot of questions ourselves. Luckily, there were signs around the property that helped. The room itself was clean, smelled fresh, and was spacious enough with everything we needed. The second day we spent all day riding trails. When we came back to the hotel, we noticed our towels had not been replaced, so we went to the front desk to ask for fresh towels. The employee gave us towels, but forgot to mention that the hotel had no running water due to a town water issue. There were no signs, notices, or communication about it anywhere. I went to take a shower and discovered there was no water at all. We went back to the front desk, and we were told the water should return in about an hour. After more than 3 hours, there was still no water. We returned to the front desk and politely asked if they could refund only our last night so we could leave and find another hotel where we could shower. We were not asking for a full refund. The employee initially said no because “it was not the hotel’s fault” and the manager refused the refund. After several hours of back and forth and very unhelpful responses from management, the front desk employee finally understood what we were requesting and agreed to refund the last night so we could leave. I understand the situation itself was not entirely their fault, but the way it was handled was very poor and unprofessional. The next day I noticed they still charged my card for the full amount plus the $100 deposit. I emailed the property and received no response, so I had to contact my bank and will also be filing a complaint with Best Western. The pictures online make the property look much nicer than it actually is in person. It carries the Best Western name, but honestly it does not feel like a true Best Western experience. Many guests were complaining that night about the lack of water, and management did not seem prepared or interested in handling the situation properly. The manager seemed completely disconnected from what was happening.
• CP

  Cory Pack

  May 25, 2026
  1.0
  Water was cut off by the city for repairs no notice given to guests. When water came back no one at the hotel told us about the boil advisory. When I called the desk they said they didn’t have to us about the boil advisory. These people don’t care band your health, your stay, or you. Do not stay here, avoid at all costs.
• WB

  Wesley Ball

  May 10, 2026
  3.0
  I got something negative to say about this Hotel. Twice ive called to try and book a room, and because I live in the area, they have told me that they were fully booked. My water has been out at my home due to a water tower, and I just wanted to take a shower. But the guy that works there didn't give a crap about that. All he heard was local and didnt want me staying there. Btw.. I called through reservations and got booked right away.
• ME

  mud exclusive

  May 4, 2026
  4.0
  Check in guy was not very nice. Mad he had to stop smoking his cigarette to check me in. Beds are dsted. Rooms are very clean. Free breakfast is simple but nice

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