Holiday Inn Express Milwaukee-West Medical Center by IHG

Reviews

• OO

  OldSchool

  Sep 25, 2026
  5.0
  No notes no complaints. Appreciate both my check in and check out ladies. Great experience.
• TT

  TC

  Sep 2, 2026
  1.0
  Do not stay at this hotel if you have a choice. As a Diamond Elite member, this is hands down the absolute worst Holiday Inn I have ever stayed at. The condition of the room was abysmal. The lamp light was broken and never fixed, the toilet was stained, and the shower stall was covered in mold. On top of that, the carpets in both the elevator and corridors were filthy. To make matters worse, on my second day, a stranger opened my room door with a keycard and tried to walk right in. When I called the front desk to demand an explanation, the receptionist claimed my booking had ended the day before—even though I had literally just checked in yesterday. After looking into it, she admitted that someone had checked me out by mistake, but claimed she had "no idea" who did it. This level of gross incompetence and complete lack of guest security is unacceptable. I expect corporate management to address these serious safety and hygiene failures immediately.
• GB

  Gloria Bell

  Aug 28, 2026
  2.0
  I stayed at this hotel August 8th and 9th. This is a substandard hotel. In general the hotel was not well maintained. He floors in the hallways were dirty, especially at the elevator on the second floor. A large white stain was on the floor. Water leaked into the room during the rain on the second floor. When we arrived and entered our rooms. The bed had not been made the room had not been cleaned. In my room it looked like someone had been sleeping in the bed. The sheets and pillows were in a shambles. The staff at the front desk and another staff changed the bed sheets. The bath tub had a hard substance on the floor as if a mat was removed. There was what appeared to be mildew in the caulking around the bath tub, there was also mildew fungus in the sink where the water goes down the drain hole. It gave off a very strong smell. We had three rooms, all of them had issues. My problem with this Holiday Inn is that it’s not owned by Holiday Inn, but is allowed to use Holiday Inn’s name. This particular hotel is owned by, Truck Stop, LLC, operated by First Hospitality & managed by First Hospitality under License from Holiday Inn Hotel Ltd. When making hotel reservations, I plan to make sure that the hotel continue to be owned by the hotel that I am selecting. Choice Hotels, and Wyndham hotels are selling hotels that are substandard, (older hotels) to private owners who don’t invest in upgrading their properties.
• ST

  S Toll

  Aug 24, 2026
  1.0
  Do not stay at this hotel. Mold, bathroom door falling off its hinge, towel rack coming off the wall, missing drain stops for bathtub and sink, badly stained light, poorly working AC. overall disgusting. Elevator equally as dirty, stains all over the carpet. Staff using the coffee machines while paying guests wait. Front desk filed a “maintenance report”, as if the daily cleaners wouldn’t have noticed the damage. I filed a complaint with IHG properties directly. What an awful experience.
• AF

  Anna Fuller

  Aug 21, 2026
  1.0
  This was one of the dirtiest hotels we have ever arrived at. All of the Holiday Inn Express hotels that we have stayed at, have been 100 times better than this one. The place smelled horrible, the majority of the carpets were completely wrecked and stained. It was so bad, that we ended up just taking our stuff and leaving and staying at a different hotel. It was beyond disappointing to show up to such a filthy hotel when we have always had great experiences. We do plan to reach out to see about getting a refund, but that was the least of my worries at the time. If I could leave zero stars, I would.