Best Western Plus Sparta Trail Lodge

Reviews

• DG

  Dan Geocaris

  4 days ago
  2.0
  Booked this online and when we got here there was a sign the pool area was closed and out of service. Also had to turn off the AC because it was dripping water and soaking the carpet. Luckily we could open the window.
• KM

  Keith Muehlenthaler

  Jun 28, 2026
  1.0
  Booked 3 rooms for family. We were looking for something about 4 hours drive plus or minus 30 minutes. What made us choose this hotel was the pool and hot tub. We wanted something the kids would enjoy and a place for me to relax. I was not able to book online so called the hotel. Told what I was looking for and was told kids would like pool but they could not do the booking and sent me to their booking center as I was trying to use some of my points. Again explained what I was trying to do and again told kid would like booked rooms with points. A few days before our date of arrival I called to make sure all was ok and was informed I would need to pay for 1 room as my daughter was arriving before me and could not use points if I was not there. I said that would not work as they were wanting to use pool and would not want to sit around waiting for rest of us to arrive. So no one said anything about no pool and I paid for 1 room. We arrived to no pool and 1 of rooms had a toilet that tipped front to back when someone sat on it. I have always been happy with Best Western Plus Hotels but this stay changes thing. I found out pool has not been used since at least February of this year. I tried to contact Best Western and they gave me a sorry we will try to do better next time. I guess in my view the Plus has gone out of Best Western and they will not be my go to next time.
• ER

  Erica Raiman

  Jun 12, 2026
  2.0
  I'm disappointed. The site shows a very nice pool and hot tub. When we checked in we were told the pool area is closed. I asked if it was just today? I was told it's not been useable since January. I was really hoping to use that pool with my daughter a few days. Had I known there was NO Pool, I would have gone to another hotel...with a pool. I asked for some refund since that amenity wasn't offered? The manager wasn't in to speak to so I asked to leave a message. I did not get a call from anyone in the following two days of a five night stay. The grounds are not being kept up, the drive through archway has broken stone/bricks that need repair. Landscaping needs to be done better. Corporate BW seriously needs to take away the "Plus" from this Best Western. It is not a PLUS any longer. The front desk help needs to do better with customer service, as well. They should not make guests feel like we are interrupting their day. The pool needs fixing ASAP. DONT COME HERE TO SWIM. There is a tiny line stating that the pool is closed on the BW website BUT ONLY AFTER 2LARGE SPOTS STATING IT HAS A POOL .. AND THE POOL ICON BY THE AMENITIES of the hotel .
• OO

  ohmbro

  Jun 7, 2026
  1.0
  VERY FRAUDULENT! We booked this hotel on a Wednesday for a Saturday baseball tournament weekend. Multiple team families also stayed here and informed us before arrival that the pool had been closed since the beginning of the year. Like many families, we specifically chose this hotel because of the pool. Not a single family was notified before check-in, and the hotel refused to cancel reservations, claiming the closure was clearly disclosed on their website. That was simply not true. The hotel heavily markets its large pool, and nowhere during the booking process was the closure disclosed. The only mention was buried in small print on a separate amenities page unrelated to booking. Even my reservation confirmation email listed the hotel as having a pool. When I called the hotel, staff were rude and told me to contact corporate. Corporate then said they could do nothing because each hotel operates independently and makes its own cancellation decisions, directing me right back to the hotel. Beyond the false advertising, many families experienced additional issues, including non-functioning air conditioning during 85-degree weather, filthy rooms, stained sheets, and even a half-eaten Uncrustable left on a bedside table. I travel extensively for work and stay in hotels multiple times per week. This is one of the most out-of-touch and misleading hotel experiences I have ever encountered.
• KK

  kaydance

  Jun 7, 2026
  1.0
  Disrespect people. Lady at the desk was rude and talked bad behind peoples backs. And we found a half aten sandwich in one of the rooms from our baseball team. also found cockroaches in the rooms and the headboards had nail marks and scratches all over. Also didnt refill any toilet papers and over paid price for no pool and horrible service. place was very unclean. Dont recommend going here.

Frequently Asked Questions About Best Western Plus Sparta Trail Lodge