Holiday Inn Express & Suites Rhinelander by IHG

Reviews

• TK

  Tim K

  Oct 8, 2026
  5.0
  All still a great experience. Stayed here 2 years ago and it still looks new. Very clean and up to date.
• CM

  C Malvy

  Oct 1, 2026
  1.0
  The staff was friendly when we arrived, but unfortunately, we had several issues during our stay. We were charged twice at check-in after being told our card didn’t go through, which we later confirmed on our credit card statement. When we entered the room, we found the bathroom sink was dirty and appeared to have mold around it. We also found someone else’s coffee drink left in the refrigerator, wrapped in a paper towel. We brought these concerns to the front desk and were told we could move rooms, but there were no other King rooms available. We ultimately stayed in the room and did not use the sink. The staff was pleasant, but the cleanliness issues and double charge made for a disappointing experience. We expected a clean room and a smooth check-in. Breakfast was good.
• RB

  Renee Brown

  Aug 9, 2026
  2.0
  Place is clean and the breakfast good. But, our stay was for 3 nights and Housekeeping never came in. Not to clean or make beds. The in room coffee was never replenished. Garbage cans were never emptied. No clean towels. We had to go to the front desk and get our towels. Very disappointed.
• SM

  samantha mullins

  Aug 8, 2026
  3.0
  Rooms were clean but had a wierd smell Breakfast was ok, out of cinnimon rolls for the kids and didnt make more, still 1 hour left in breakfast. Pool was dirty. Dirty floor, mold discoloration around pool wall, pool floors were covered in mold, hair and dirt. Pool area needs a good deep clean! Looks like it never has been cleaned.
• JS

  John Shepherd

  Jul 19, 2026
  5.0
  I had a wonderful experience with the team at the Holiday Inn Express & Suites in Rhinelander during the Hodag Music Festival weekend. I unexpectantly needed a quiet place where I could get some work done during the day, and the staff went above and beyond to make me feel welcome. A special thank you to Trevor, the property manager, whose professionalism and genuine kindness really stood out. It's rare to find someone so committed to helping people and creating a welcoming environment. He made what could have been a stressful situation incredibly easy. I'd also like to recognize Dayita at the front desk. Every interaction with her was met with a smile, kindness, and a willingness to help. She is an outstanding representative of the hotel and made me feel welcome every time I stopped by. Exceptional customer service is becoming harder to find these days, but Trevor and Dayita reminded me what true hospitality looks like. Their willingness to help, their professionalism, and their friendly attitudes left a lasting impression. The next time I'm in Rhinelander, they'll certainly be at the top of my list when I need a place to stay.

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