Saint Kate - The Arts Hotel

Reviews

• GL

  Geoffroy Laumet

  5 days ago
  4.0
  The hotel was really nice, with beautiful interiors and carefully curated décor. You can tell they put a lot of thought into every detail, which made the overall atmosphere really special. The room was beautiful too, although a bit small for the price I paid. I would have expected something more spacious. The bathroom was great but the lack of door a bit odd. That said, the corner window on a high floor offered a really nice view. They also had a great coffee and tea station near the elevator, which was a nice touch. However, having to leave the room to get a coffee or tea wasn't particularly convenient, especially early in the morning or late in the evening. I would have much preferred having a kettle or coffee machine in the room.
• MA

  Margaret Albrecht

  6 days ago
  2.0
  My general experience was positive; however, the front desk staff and restaurant situation is quite disappointing. At peak times only 1 person working the front desk. Additionally, I had to call the hotel after my stay and received the response (from the supposed Front Desk "Manager" - whose name began with a "J" -He talked fast, and I didn't get it written down.- at approximately 4pm on 10/9/26) stated to me, "I'm really sorry, but it is kind of how life goes sometimes." Then, he rudely pushed the button to transfer me to the accounting department where I have left a message 3x. This is one of the poorest examples of customer service which I have ever experienced. Why this individual is working a front desk at an upscale hotel is beyond me???!!! On a separate note... on a weekend evening we could not order food in the bar area, or anywhere in the hotel, after 9pm. Ridiculous! Even for a weekday night. In a large city, at an upscale hotel, restaurant service should be available until AT LEAST midnight. Period. Gone are the days of enjoying a bite to eat after the theatre. And please don't respond with the BS line, "We can't find anyone to work." Well, if that is the case, you are not paying people enough, or not providing incentive enough, to have people show up to work. SO tired of the post-covid mediocre customer service in the hospitality industry which apparently has become the new standard the paying customer is expected to simply accept. Incredibly pathetic. Got some work to do Saint Kate!
• XZ

  X Z

  Oct 6, 2026
  5.0
  Wir waren für 2 Nächte im Hotel und konnten alles fußläufig erreichen oder haben uns ggf. einen eRoller genommen. Das Hotel ist sehr schön, teilweise sehr elegante Gäste. Die Zimmer sind super und wir hatten eins mit einem Plattenspieler und an der rezeption kann man sich weitere Platten aussuchen und auf dem Zimmer hören. Alle sind sehr freundlich und die Zimmer sind geräumig und komfortabel.
• RR

  Roland Ruby

  Oct 1, 2026
  5.0
  Great deal, location, and service! The Studio Restaurant on the 2nd Floor is delicious. The lounge lobby is so good, I didn’t want to go anywhere in the evenings; amazing live music every evening. Everything from classic rock one night to a jazz trio the next. Nathan, the manager knows how to take care of the guests. And my server Julia went above and beyond, making sure I received the best possible service. Everyone was very friendly and professional. Would highly recommend the aunt Kate and would love to go back.
• LP

  Lily van der Put

  Sep 20, 2026
  5.0
  I would 100% recommend the Saint Kate. Apon arrival they offer you complementary glass of champagne and to the left of the front desk there are records for you to take to your room to. The room itself was very nice and clean. No complaints. The bathroom was clean and the products are not bad. The hotel has great service. The concierge and the valet and extremely nice and helpful. Apart from the service the breakfast is delicious. They have an art gallery in the first floor that I wish I got the chance to see. It’s right along the river and walking distance from the arena’s.

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