The Edgewater Hotel

Reviews

• TF

  Tammy Fischer

  May 13, 2026
  1.0
  The staff at the Edgewater are a stellar example of ineptitude and carelessness with a big scoop of dismissive behavior slathered on top. 5/2/2026 : | purchased a gift card through their gift card portal (supposed to be a Mother's Day gift for my stepmom). 5/3/2026 : the $107 ($100 gift card + $7 shipping) is deducted from my bank account and credited to the Edgewater. 5/10/2026 (Mother's Day) : gift card has not yet been delivered to stepmom's house (Madison to DeForest). 5/11/2026 : I email the Edgewater through their gift card portal inquiring if the gift card has been sent. No response. 5/12/2026 : I call the phone number dedicated to the gift card "department". No one answers. I leave a detailed message asking for a call back or response to my previous email. No response. 5/13/2026 : | again call the gift card "department". Again no one answers. I leave a second message. No response. 5/13/2026 : I call the hotel front desk and I am transferred to the hotel spa. Someone answers! Yay! I explain the situation and I am told "the batch of gift cards purchased during that time period would have all been sent out already". Um. Ok. Where is it then? Can you confirm MY gift card was sent out? The spa person tells me she will find the gift card person and ask her to look into this. I am told someone will call me back. Plot twist... No one calls me back. 5/13/2026 : Late in the day...My dad texts me to tell me they received a note in their mailbox telling them to go pick up a package at the post office. Dad and stepmom have to take time out of their day to drive to the post office. They discover the Edgewater did in fact send the gift card but DID NOT PUT SUFFICIENT POSTAGE ON THE ENVELOPE (that I paid $7.00 to have mailed). Dad has to pay for the postage shortage. In summary... A shockingly repugnant experience. The employees at the Edgewater are lazy and, quite frankly, kind of stupid. They couldn't care less about conducting an ethical transaction much less a positive experience. I sincerely hope everyone at the Edgewater has the day they deserve. **Update** Wow. They didn't even mail the card until 5/10/2026. The person who prepared the gift card had to write the words "Happy Mother's Day" on the card and then waited until Mother's Day to send it... with insufficient postage (that | paid $7.00 for). The Edgewater is downright repulsive.
• WW

  Wippers

  May 13, 2026
  5.0
  Nice hotel, great staff and helpful and accommodating. Lost my parking ticket and they took care of me no questions asked. Good experience
• EE

  Em

  May 10, 2026
  5.0
  Afternoon tea was WONDERFUL! A very pleasant experience. We felt a little rushed because there is a time limit. Other than that it was lovely.
• HJ

  Hannah Jin

  May 3, 2026
  5.0
  The view was amazing! Love the in room dining service!
• JS

  Joshua Stenhouse

  Apr 9, 2026
  3.0
  The room was in the old building which was like walking though a zombie apocalypse corridor and if you don't want a maze challenge at 11pm late checkin simply avoid. The room itself was big but had so little privacy from the condos across (601) it might be the 1st time I have ever shut every blind upon arriving to a hotel room. The only saving grace of this entire hotel is Brandon the bartender who took care of me and made me laugh, top guy, other than this I would not stay here ever again unless I was in the main building.