Holiday Inn & Suites Madison West - Middleton by IHG

Reviews

• RT

  Regina T.

  May 7, 2026
  5.0
  Great place to stay if you need a reasonable price and are going to Epic
• MK

  Micah Knapp

  May 7, 2026
  5.0
  Lovely town and hotel! Restaurant and bar were fabulous and a short walk to other stores. Great transportation as well.
• VP

  VICTORIA E. PINES

  May 4, 2026
  5.0
  Stayed here for XGM conference. Beautiful room. Quiet and comfortable. I felt completely safe. Front desk staff was very hospitable even though I was checking in wayyyyy past my original check-in time. Passenger became ill on a layover flight in North Carolina.
• MN

  Matt Nease

  May 3, 2026
  4.0
  The hotel itself is pretty solid. We, like many, have stayed there for the psuedo-water park, which is a nice option when your travels bring you to the Madison area. We’ve stayed there twice, accepting we’d have a bit of a drive to other things, just to use the water park. The rooms are in good shape and good value. The restaurant isn’t great, but breakfast was totally fine (otherwise very generic Italian food that is pretty bland). Good bar in the lobby. The pool is fine, but the lifeguarding, if you can call it that, is in name only; it’s pretty much a free for all in there. Watch your kids (nobody else is) and don’t be like every other robot-adult in the area glued to your phone.
• GG

  Grelinda

  May 1, 2026
  2.0
  I just wanna start off by saying that the staff at this place is what keep this place going and people coming to the hotel on April 30. I took my daughter here for her 10th birthday because she wanted to swim and I love their indoor water park. We get settled in and put on our swimwear. We go down to get in the pool. Everything was perfectly fine. There was lifeguards on duty, etc. so the kids were swimming. We were all just sitting there communicate with each other. The Lifeguard proceeds to walk up to us with her phone cause she couldn’t speak English saying that we all need to be wearing a wristbands in the pool area even if you’re not getting in the pool you still need a band on which is extremely overbearing because if you’re not getting in the pool, it shouldn’t matter if you have a wristband or not so I proceed to tell her that the front desk never communicated none of this when I checked in my room mind you there was several other guests already in the pool that didn’t have a wristband on or anything, and they never said anything to them. They waited until the black family come in to enforce whatever rule they was trying to enforce when it should’ve been enforced before we came so I go to the front desk and explain to them what just happened and she said that she was gonna call the lifeguards GM and let them know because that was very uncomfortable. They was gonna ruin my daughter‘s birthday being very racist. And mind you they weren’t really paying attention to the kids in the pool because several incidents happen and they didn’t even ask them was they OK? Luckily, you know I watch my own kids and pay very close attention whether there’s lifeguards or not the lifeguards treated us so horribly to the point that the front desk staff had to come in communicate and let them know the dues and Don’t so the staff at the hotel was perfect. The lifeguards was very rude. Very racist and wasn’t really doing their job so I don’t even know what they was. Therefore, they didn’t speak English they couldn’t understand English. The overall experience was very horrible to the point that I don’t even wanna come back to the place. If this is how their lifeguards is treating people no matter what race you are . Me n my family been to this place several times and this is by far the worst experience error and it’s even more worse because it was the lifeguards that supposed to be protecting and making sure the family feel safe and Comfortable. Someone need to call me from corporate because no one should be treated like that …

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