Grand Geneva Resort & Spa

Reviews

• GM

  Greg Murray

  6 days ago
  3.0
  Overall, we had a good stay here. I would give it a 5/5 but the Yellowjacket issue by the outdoor pool and outdoor dining area really put a damper on the whole trip. As for the highlights: the rooms were comfortable, the views were gorgeous, and the restaurants on-site were genuinely impressive. If you play golf, both courses were in fantastic shape with a great pace of play (right around four hours), and the spa was a major highlight. As for the main negative: prepared to be swarmed by yellowjackets if you use the outdoor pool if you’re visiting in August or September. They swarmed anyone with food or drinks, several guests ended up stung, and it made it tough to relax outside for very long. Huge credit to the pool bartenders, who stayed positive and worked hard all day despite having to constantly dodge them. Management mentioned it’s been an unusually bad season for yellowjackets, but the retail-style traps scattered around weren't making much of a dent. It really feels like the property needs to bring in a professional pest service to locate the nests and treat the area properly. The pool and patio spaces themselves are beautiful, so it’s just unfortunate that this put a damper on using them. Still a great property, but definitely something to keep in mind if you're planning a late-summer trip centered around outdoor lounging. I’d recommend avoiding end of summer and booking earlier (June or July) to avoid yellowjacket season unless you enjoy getting stung.
• NC

  Nikki Clymer

  Sep 6, 2026
  3.0
  I probably would stay somewhere else next time! The outdoor pool was very small for the large resort. Getting breakfast was horrible on a weekend. 20 minutes to wait in line to have our name added to a waitlist for another 50 minutes. The beauty of staying at a resort is to have amenities and not “have” to leave. I asked the bartender if we could order a drink and eat at the bar. I was told no. We thought about getting Starbucks even though we wanted a sit down breakfast. The line for Starbucks was backed up into the lobby. We were disappointed with the price not matching the experience. We are not golfers so I can’t comment on that.
• AR

  Amber Rickman

  Aug 25, 2026
  1.0
  Our stay probably would have gone much different had we opted to stay in two guest rooms in the Main Lodge rather than host our group in a Villa. By paying a larger nightly rate as well as a larger resort fee ($35 in the main lodge vs $70 per night in a Villa), the Grand Geneva will give you less (namely, no access to the main pool and its activities). This was not clearly explained to me despite speaking with a reservation specialist on the phone for booking nor was it mentioned at check in. In addition to this absurd use of my money, one of the two nights of our stay became a "Grand Geneva Deal Date" allowing a last minute traveler to enjoy a deeply discounted rate over those of us that do not have that kind of luxury in our lives. The Villas are described as "luxury vacation rentals" on their website when in reality they are outdated and in need of a lot of help. We were also unaware that they are mostly privately owned and we probably could have spent less money had we searched for a Villa on VRBO. Sunday afternoon at the Villa pool held no fewer than 20 children and our relaxing "Sunday Funday" we had in mind for our girl's trip was over by 3 pm. The Grand Geneva staff also refer to this area of the resort as the 'campground' and after staying there myself, I can see why. In addition to hosting 4 girls, our Villa porch also hosted 4 racoons, which no one but us felt was a big deal. The level of customer service that was exposed after reporting the racoons is really what this review is about. The first instinct by staff was to dismiss us. The second was to offer us something unreasonable (pack up and move to a new villa for one night) or to offer us something we should have already had (access to the main lodge pool). The third instinct was to send a grounds crewman who made the situation much worse and the fourth was to leave us alone. I am grateful for the texting system in place and for a manager named Aaron on the other end of this as he was the only one I can name that even remotely cared about our concerns or attempted to make them right in a reasonable way in real time. It is my sincere hope the team at Grand Geneva will learn from our experience and find a way to recommit themselves to the customer service that any guest should expect from a resort that brands itself as "luxury." The saga has continued one full week after our two night stay with two folios emailed to me on checkout date, a pending refund on my credit card for days that never posted and an accountant who couldn’t explain it all and said he would call me back and never did. Amateur hour at a luxury resort by so many. We were 4 friends heading to Lake Geneva for the very first time and I know we will laugh forever at the best worst weekend we had together at the Grand Geneva Campground.
• TA

  Tiffany Ann

  Aug 25, 2026
  4.0
  Overall, we had a nice stay at Grand Geneva. The hotel was very clean, and the view from our room was beautiful. My husband also really enjoyed the golf, which was definitely a highlight of the trip. That said, there were a few things that took away from the experience. There were three weddings happening during our stay, and around 3 a.m. I was woken up by a group of people who were clearly intoxicated and gathered around the firepit below our room. The noise kept me awake for quite a while. I understand that weddings are a big part of the resort experience, but it would have been nice if there were additional measures in place to manage late-night noise near guest rooms. The pool was also extremely crowded because of the weddings and a bachelorette party. The pool area has a lot of potential, but it feels like it could use an update or refresh. With so many people there, it also didn't feel particularly clean. There were also a lot of bees around the pool area. I realize that is largely outside of the hotel's control, but I wanted to mention it because it did affect the experience. We ended up going for a night swim after most of the crowds had left, and that was actually very enjoyable. There was also a small service issue. I requested waters to be sent up to our room but never received them. Since it was the day we were checking out, I didn't bother following up, but it was still worth mentioning. We also ate at the ChopHouse, which was beautiful and had top-notch service. Unfortunately, the food itself was lackluster and didn't live up to the atmosphere or the level of service. Overall, Grand Geneva is a beautiful property with a lot going for it, especially the grounds, views, golf, and overall cleanliness. I think there is a lot of potential for an even better experience with some updates to the pool area, better management of late-night noise during large events, and improvements to the dining experience.
• MK

  Meg Krake

  Aug 25, 2026
  1.0
  We stayed in the Villas, which was promoted as a high end option to enjoy the resort with an added benefit of private living spaces, additional pool, and outdoor spaces. What we came to realize is that many of the Villas are privately owned, the villas owned by the resort are somewhat dated, the resort pool is not open to Villa guests, and the staff seem annoyed to have to deal with Villa guests. I think the Villas might be a great place for a young family to allow kids to run around and enjoy the pool. It is not the place for a relaxing, adult getaway. And, certainly, do not expect excellent customer service. Very disappointed.

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