Candlewood Suites Kenosha - Pleasant Prairie by IHG

Reviews

• LH

  Lisa Hanson

  4 days ago
  5.0
  We stay here every year for our family fishing trip. The price is very reasonable, the rooms are comfortable and always clean. Lots of little conveniences like 24hr free coffee and snacks for purchase. The service is excellent and for this stay Adilene, Ofelia, and Lisette were wonderful! Asked for an extra chair…delivered within 5 minutes.
• BB

  Brian Bell

  4 days ago
  5.0
  This review is primarily about Adilene in housekeeping! Not only is she beautiful and kindhearted, but she is professional and very good at her job!! I personally asked Adilene on Saturday morning, the 15th of August, if she wouldn't mind "freshening up" my room. With her gorgeous smile, she said, "Yes! I will do that for you!" I had to leave overnight and left many personal belongings in my room. When I came back Sunday afternoon, Adilene had went above and beyond my expectations! Everything, and I mean EVERYTHING, was cleaned and put away nicely! I literally was delighted to see how my room looked! Housekeeping doesn't get the respect or acknowledgement they deserve, and after what Adilene did to my room, I wanted to change that! So, I ask the management of this hotel/Inn, to please pull her aside and tell her about this review and tell her that you appreciate her kindness, professionalism, and hard work! Adilene is AMAZING!! As far as the hotel in general, the front desk staff are very kind and helpful!! I have needed help with a couple of things so far during my stay, and they have all shown a tremendous amount of willingness to help in any way they could! I thank every employee here for making my stay here feel like I mean something to them! Finding employees that care these days are hard to find, but you all care and it shows!! Again, a GRANDE GRACIAS to Adilene! Brian Bell Room 217
• GD

  Genaro Diaz

  Aug 12, 2026
  5.0
  This place has been the BEST stay we have ever been at!!! The staff Lissette, Ofelia and Joe get the biggest shout out!!! We couldn’t have asked for a better experience!!!
• AO

  Alexsis “Report” Ostrenga

  Aug 12, 2026
  5.0
  We recently were displaced due to unfortunate circumstances and this hotel took amazing care of us. I recommend for any stay! The location is ideal as well. Adeline our house keeper was amazing at keeping our room nice and tidy. Everyone from Lissette to Jo at the front desk, amazing service.
• MJ

  Marline Joseph

  Jul 22, 2026
  1.0
  I arrived at Candlewood Suites at approximately 9:08 p.m. My employer normally books and pays for all of my hotel accommodations in advance. However, this was a last-minute reservation because the Marriott I was originally scheduled to stay at was fully booked and unable to accommodate me. When I arrived, the front desk agent informed me that my company needed to submit a credit card authorization form or provide a physical card before I could check in. I explained that my personal cards were in Apple Pay and that my company normally handles all hotel charges directly. I sat in the lobby and contacted my company’s booking agent. About 15 minutes later, the booking agent confirmed that the authorization form had been completed, she did not acknowledge me or explain that there was an issue with the form she just continued tying away. After I brought it up again, she stated that the authorization only covered the room, taxes, and fees, and did not include the incidental deposit. I contacted the booking agent again and asked them to correct and resend the form. Once I received confirmation that the updated form had been sent, I waited for the front desk agent to acknowledge receiving it and continue the check-in process. She continued working at the computer without saying anything. When I finally said, “Another form was sent,” she accused me of yelling, even though I had been speaking in the same tone throughout the entire interaction. When it became clear that I had not raised my voice, she shifted her claim and stated that I was speaking to her in an aggressive manner. This type of behavior can be described as deflection or mischaracterization, where someone changes the narrative to justify their response rather than addressing the situation directly. At that point, I felt that I was being intentionally ignored and given a difficult time. The agent then threatened to call the police and have me escorted from the hotel. She stated that her manager gave her permission to do so. She eventually completed the check-in, but instead of handing me the room key, she placed it on the counter. Then continued typing. I picked up the card, but asked that she hand it to me directly, instead of placing on the counter when I’m standing directly in front of she again threatened to call the police. I understand that hotels have policies regarding credit card authorization forms and incidental deposits, My complaint is not about the policy itself. My concern is the agent’s lack of communication, dismissive behavior, and repeated threats to involve the police when I was simply trying to complete the check-in process. A little communication and professionalism would have prevented the situation from escalating. This was an extremely uncomfortable and disappointing experience. I’m a healthcare provider who stays at different IHG and Marriott hotels all across the country and I frequently come to Wisconsin on a regular basis to work at different hospitals and facilities. This is the first time I’ve ever experienced anything like this. I have escalated this situation with IHG and I’m also Requesting that the surveillance footage from the lobby around 9:08 p.m on Tuesday July 21st 2026 through the completion of check-in be preserved and reviewed. Video may not include audio, but it could show how long I waited and her demeanor. I’m also going to file a complaint directly with the hotels owner Hardik Patel and managing company First Hospitality. Update: DO NOT STAY HERE. Based on how this situation was handled, it is safe to say that Nick, the manager, believes it is acceptable for employees to disrespect paying guests. An employee rudely placed my cards on the counter instead of handing them back to me, displayed aggressive body language, repeatedly slapped their fist into their palm, and threatened to call the police on me.As a guest, I expected professionalism and basic respect. Instead, I felt completely unwelcome. I will never stay at this location again ever. Gotta make sure that my colleagues also stay away from this location.

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