Best Western Plus Vancouver Mall Dr. Hotel & Suites

Reviews

• SP

  Shane Paul

  Aug 15, 2026
  1.0
  Dirty room & terrible management delt with Kaitlyn she was rude & lacked professionalism Won't stay again
• SP

  Sunshine Pleasants

  Aug 15, 2026
  1.0
  If I could rste this place a ZERO I WOULD After a long day of traveling & work I check in to my room 217 at about 930 pm. I get to my room & it smells super bad of chlorine, the room is dirty and looks to have bodily fluids all over the sofa. The upstairs neighbors were having a party or something and stomping and possibly moving furniture 🙄 I try to call the office but thw phone doesn't work. So I head to the front desk. Super frustrated when I get there I told Josh I had a list of complaints & that I'd like to change rooms. I speak loud in general but he takes my frustrations as yelling which wasn't my intention but I was certainly assertive. When Josh tells me he can't give me another room & I am paraphrasing but tells me to leave or he was going to call the police. Which was fine with me because paying $150 plus per night to be rented a room in the condition it was, was unacceptable. He then offered to fix the phone & go up to ask the people above me to quite down he comes up to the room & I ask him why it smelled so bad of chlorine he said the swimming pool was below my room & agreed that it smelled of chlorine. He fixes thw phone and leaves. The room smelled so bad I began to get a headache. I could not stay in this room. I called customer service who booked me at another BW location so I immediately left. I was there under an hour through the whole transaction from check in to leaving. Customer Service rep. Yvette Who helped me rebook said I would have to follow-up regarding a refund. The next day I get a call from Kaitlyn from the hotel I left Best Western @ the mall called & offered to give me another room. I let her know with everything that happened the room smelling of chlorine & dirty that I called C.S that night & rebooked with another B.W I was there less then an hour. Kaitlyn had every excuse for her staff and the way the room smelled to cover for the hotel. In retaliation of me leaving and not accepting such horrible conditions she has refused to refund my stay. No one when they book ever would agree to such horrible conditions and I was refused another room. I did not cancel. I left because of the deplorable conditions. She said she would fight me on every request for a refund even with my credit card company If there is any B.W Corporate person reading this here is the 64151 ticket number for best western for my complaint & request for a refund. Attached are a few photos of room 217 that I was given. I wish there was smellovision for the smell of the chlorine.
• SL

  Shawn Leddy

  Aug 6, 2026
  5.0
  After a short stay I can confidently say the staff are helpful, the lobby was welcoming, and room and restroom clean!
• AA

  Amber

  Jul 17, 2026
  5.0
  Special thanks to Josh as well as housekeeping staff for going above and beyond to roll out the red carpet for all residing in house. Futhermore Exceptional considerations to culinary experts Alijah and accompanied staff. .stop in for a spell Tip with an attitude of gratitude... tell them Amber and Paul sent you
• JH

  J H

  Jul 8, 2026
  1.0
  We made a reservation to get out of town with my two little kids and wife. We originally asked for a sofa bed, but were told they only had a king bed and sofa. It wasn’t a big deal so we booked the room. When we arrived we checked into our room and noticed it was a king bed and a chair with a hole in it. We went back to the receptionist and informed her of the situation. She apologized and informed us they had no more rooms. She helped us book a new room at the premier location, and said we would get a refund. A couple weeks later I noticed that I hadn’t received my refund. I contacted the hotel and spoke to Josh. He informed me that I was not going to get a refund as he remembers talking to me about this reservation. He informed me that he told the lady that originally told us we would get a refund not to give me a one. Couple issues here. One, Josh never spoke to me, and two Josh isn’t a manager so how can he authorize that? I asked for a manager and corporates number and he hung up on me. I later called and spoke to Ashley who is one of their managers. She informed me that she spoke to Josh and believes that he never told us there was a sofa in the bed. She then admits that the lady did indeed inform us we would get a refund but as a manager she wouldn’t allow it, and stated it was a training opportunity for her staff. I then informed her that if her staff say they will refund someone they should honor that and then use it as a training opportunity. Ashely still refused to refund me for the cancelled room despite nowhere for my 5 year old and 6 month old to sleep, wrong information given to us, and even one of her employees telling us we would get a refund. I should have done my due diligence by reading these reviews as a lot of people have had these issues. Ashely even made a comment to me on the phone (accidentally) that she is fighting a bank dispute with another customer. Stay away from this location as Josh and Ashely are horrible at customer service and blatantly lie. I would recommend the premier location as they took really good care of us.

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