Holiday Inn Express & Suites Seattle Downtown - Lake Union by IHG

Reviews

• TU

  Taylor Underwood

  2 days ago
  5.0
  The staff was excellent, every employee we spoke to was very kind and helpful. We can in at 2am after a very late flight, and the employee who helped us was friendly and got us checked in that late no problem. The room we had was incredibly spacious and had many amenities that were nice to have. Decently clean room with tiny things or hairs here and there, but no hotel is ever perfectly spotless. Main thing is that it’s a bit loud - we could hear a lot of street noise, voices outside, honks, planes, sirens, etc. I’m not too particular about that, but I know that aspect is not favorable to most. Complimentary breakfast was busy every day, but the staff managed and updated it consistently for a pleasant experience. Some fruits, bagels/pastries, pancakes, cereal, cinnamon rolls, sausages/bacon/eggs/potatoes, yogurts, and a variety of drinks. This branch of hotels are very consistent, makes it easy to find one wherever you’re visiting and feel safe in knowing what to expect.
• RR

  roseviolet1

  6 days ago
  5.0
  Clean and convenient location. It must have been new because the room was so clean and no wear and tear anywhere. Great breakfast too and parking garage underneath hotel for a daily fee, but so convenient.
• MG

  Mystic GamingTV

  6 days ago
  4.0
  Es handelt sich um ein klassiches Kettenhotel. Unser Zimmer war groß, gut ausgestattet und weitestgehend sauber, wobei bei letzterem Punkt durchaus noch Optimierungsbedarf vorhanden ist. Das Frühstücksbuffet fällt allerdings, insbesondere nach europäischen Maßstäben, dürftig aus. Es gibt nur Filterkaffee und kein richtige(s) Brot/Brötchen oder Müsli. Bei Hotels dieser Marke fällt das Frühstück in Europa für gewöhnlich weitaus besser aus.
• MB

  Matt Bro

  Sep 28, 2026
  1.0
  Well, I don’t recommend IHG at this time. With the past two reservations I’ve had, it’s been a nightmare. I booked this hotel in August at 3:30 am for that night as I had a long drive and was needing a little sleep before heading home. I called, informed them I was 10 minutes away. They assured me the room was ready to go when I arrived. When I arrived, the individual at the front desk informed the room would not be ready until 7AM. Which she proceeded to ask, “well, would you like to just to cancel it?” I replied, I guess and assured me I would not be charged. The next day, I wake to a charge of $251.10. I call and am told my refund would be processed within 5-10 business days. Well, 3 weeks later, waiting patiently for my refund and talking to 4-5 individuals from IHG that they would call me back within 24hours, never did. Finally, the last person I talk to says they will take it further and make sure my payment will be expedited, also adding they will call me within 24 hours. Neither happened. Today, I FINALLY receive my payment back. So be careful, because guest relations within IHG will just send you in circles. Very disappointing as this location as well as my previous stay at another location, which overcharged me $80+ after driving 3 1/2 hours told me the real price they were charging me, just send you a “we’ll contact you in 24-48 hours.” Is all you will get with never actually receiving a contact back.
• DD

  D

  Sep 11, 2026
  1.0
  As others have said, there is no AC or airlfow in the gym. It was as high as 74 in there. I raised this several times during my four day stay, even referencing recent google reviews that said the same thing. Staff acted surprised, shocked even, that its somehow a problem, even though a week earlier someone left that exact issue in a google review and the issue should have been resolved then, before my stay where I spent hundreds of dollars at this hotel. Its impossible to breath inside there when working out solo, and only got worse when there was more than one person like the morning of Sept 10 before we checked out. They have this thermostat that appears to be from the 90s if not earlier that the head of Maintenance tried to fiddle with on several occasions. It clearly was an act of performative theatre, pretending to try to fix a problem. Not once in four days did they restock the industrial sized wet wipe dispenser right there next to the thermostat that they pretended to be working on. The dispenser was empty, yet the new refills were in the nearby cabinet. Guests tried to restock it themselves but did not know how. We were left using a sweaty gym that felt like a sauna, and no wipes to clean the equipment. Thats how much this hotel is clearly phoning it in. Instead of actually fixing the issue, they spend time fiddling to make it look like they tried. Breakfast was ok, but less than typical for this chain of hotels. Not once was there bacon in four days. Sugar and dairy were kept illogically far away and around the corner from the coffee machines. And staff seemed annoyed when guests were asking where they were. Maybe there is a reason you are getting asked the same thing numerous times each day, because the status quo doesn't make sense and it should be remedied, not ignored. Hand sanitizers that don't work, and staff have to be asked about it. All these little things that should be seen and addressed before guests have to bring it up. Seattle is an expensive city that prides itself with paying competitive wages to hotel staff. So why isn't this hotel doing better? They simply don't want feedback, or at best they don't respond to feedback. Even the way Management responded to the earlier comment about the AC now appears to be dismissive, because it was clearly not addressed a week later when I visited, and I bet that it won't be addressed even after my review is responded to. If this same issue has been brought up by at least two different guests over the course of two weeks when its not even that hot of a summer, then the least you can do is place a fan inside the gym. That is the most basic of a solution, but can only happen if the hotel is looking for solutions, not performative theatre. Checking out early on the morning of the 10th was also difficult. No one was at the front desk between 6:15 and 6:45. Kitchen staff had to go and retrieve the employee from the back. There were also some noise issues coming from the alleyway behind Dexter. Trucks would service that area every morning at 5am. If you are sensitive to noise then ask for a room that does not face the alleyway. Bottom line, go elsewhere. If you are spending hundreds of dollars per night then you should be getting better service than what this hotel has to offer. Edit, I gave feedback online directly to IHG and never heard back, so I lowered the rating by one star due to that.

Frequently Asked Questions About Holiday Inn Express & Suites Seattle Downtown - Lake Union by IHG