Holiday Inn Express & Suites Puyallup (Tacoma Area) by IHG

Reviews

• MM

  Matthew Moore

  2 days ago
  5.0
  Absolutely loved my stay! The staff were incredibly friendly and made me feel right at home, while the rooms were spacious and spotless. Great amenities and the breakfast was delicious—definitely will be back!
• DN

  Donald Nguyen

  5 days ago
  5.0
  The hotel was decent for a quick stay, but the room could’ve used a bit more attention. Overall, it was comfortable enough, but I’d probably look for something a bit nicer next time.
• BC

  Brittany Cuessy

  May 3, 2026
  4.0
  Loved the breakfast! The pull-out bed was very uncomfortable though and the highway noises made it difficult to sleep. There was also mold in our bathtub which made us uncomfortable giving our little ones a bath. But, again, we really loved the breakfast and all of the employees were really helpful and nice so 4 stars!
• KK

  Keyaira

  Apr 13, 2026
  1.0
  I'd think twice before booking at this hotel. My husband and I were witnesses to mistreatment against visitors who had language barriers, and it was the saddest feeling. They cancelled the visitors stay unknown to them. According to the story that we witnessed, the visitors booked three days stay. The visitors forgot their key in their room and went for a new key. During the new key interaction, surprisingly to the visitors, this hotel stated that their remaining one night was cancelled. I’ve also learned that this was on the day that the visitors were getting ready to attend their event that they came for. As the visitors stated "we booked for 3 days." The hotel again, argued that the remaining days were cancelled. The visitors pleaded to have their stay extended to one more night, which this hotel refused, lying to their visitors that they were fully Booked. Others pleaded on the language barrier visitors, behalf as this was very sad, but this hotel deliberately refused, and asked these people to leave. Someone is always watching, you know. We observed just to see if this particular room was actually booked on the night that the visitors were pleading to sleep in. We observed new people getting into this particular room on Monday morning. These foreign language barrier visitors were only asking to sleep in for Saturday and leave Sunday morning. You have new people in on Monday morning. They were only pleading to stay until Sunday, you could have granted them. Very say!
• BB

  BEAUTYWITHMALINE

  Apr 11, 2026
  1.0
  Stay away from this hotel. They are very inconsiderate. They will cancel your stay and cause you severe inconvenience and will not hesitate to conap with the cops and throw you out. They threw 3 people out after canceling their remaining 2 days and promising them that they will extend their stay. These people even offered to pay double after they told them to leave and that they will no longer extend the stay they promised them. This was one of the most racist acts I've ever seen. It brought tears to my eyes and as a black lady myself. I don't feel safe here anymore. Stay away from this place! Yall promised them after canceling their stay that you were going to let them book the remaining of the days left. They communicated to you that the canceling was by a mistake and they wanted to pay for their remaining stay even before spending the night that was paid for. You said that they should sleep and can do it the next morning. You promised to fix it the next morning but instead, ended up booking to the room to someone else. You lied because you didnt want to have to refund them if they needed to go elsewhere. No excuses for what yall did to those folks.

Frequently Asked Questions About Holiday Inn Express & Suites Puyallup (Tacoma Area) by IHG